[In one sentence, explain the purpose of this card. Example: How to service customers who call in requesting hardship assistance due to the COVID-19 pandemic.]
[In one sentence, explain the appropriate way to use this card's knowledge so the user knows how it relates to the above purpose.]
[Replace this section with instructions for the internal process, including a numbered list for a sequential process.]
For more information, contact [insert contact information for additional information on this process].