Assess the Health of Your Company’s Internal Knowledge Base
When’s the last time you’ve had a one-off question at work? Maybe you were looking for a specific slide to include in your pitch deck. There was some ambiguity about a complex product feature update and you needed to review the breakdown. Or you just needed a refresher on how to connect to the office speakers so that you could bump the new jams you’d found over the weekend. So where did you turn to get the answers to your questions? We’re here to help you understand and assess your current knowledge setup.
Your documentation might be scattered across applications; a template in your Google Drive here, a project plan outlined in Slack over there, a feature breakdown floating around as an external-facing FAQ somewhere. Yes — the information is there and is “accessible” to a certain extent, but finding the answers takes you out of your workflow and more times than not you’ll default to shoulder tapping Karen two desks over to get the answers you need on the fly.
Whether you realize it or not, this behavior is costing you time and your company money. It’s estimated that the average worker spends nearly 20% of their work week looking for internal information or tracking down colleagues to answer specific questions. For those who work a 40-hour week, that adds up to roughly 1.6 hours a day — or 8 hours per week. Now take a moment, close your eyes, and imagine how much you could get done if you were given back one full day every week…
If searching for the answers you need sounds like your typical Tuesday afternoon it might be time to assess your knowledge base. Regardless of if you have a documentation tool in place or you’re starting from scratch, it’s useful to check in with yourself and your teams to ensure that your knowledge base is active, up-to-date, and fully serving its purpose.
Take our Knowledge Base Health Assessment to gauge the overall health and efficiency of your current knowledge base:
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