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Product Updates
Get Clearer Internal Communications With Guru’s Latest Updates
Internal communications are a challenge for companies everywhere. Find out how Guru is helping to fix them with our new features and product updates.
Recent posts from this author
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Sales Enablement
July 12, 2022
Enabling Your Newly Remote Sales Team with Knowledge Management
Find out which problems a knowledge management solution can solve for your newly remote sales teams and ensure that your reps can keep working, wherever they are.
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Product Updates
July 12, 2022
Collaborating Remotely: How Guru Keeps Your Company Connected
Knowledge is the lifeblood of any organization, and we've made it even easier to capture and access wherever you need it with Guru's latest features.
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Knowledge Management
April 28, 2022
Redefining the Way You Think About Knowledge
When thinking about knowledge management, many companies make the mistake of limiting the scope of what they consider “knowledge” to be. Re-examine your organization's definition to find out if you're maximizing your knowledge strategy.
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Product Updates
March 24, 2022
Using Machine Learning to Make Info in Guru More Accessible Via Search
Guru search results just keep getting better. Learn more about our expanded investment in machine learning technology to augment our semantic search.
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Thought Leadership
November 17, 2021
Why Branding Should Be Every Executive's Top Priority
In a world of fierce competition where feature parity is easier than ever to achieve, branding has become a stronger indicator of a winning product than feature differentiation. Here's why leading with your brand is your best bet.
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Thought Leadership
November 17, 2021
How Hootsuite Makes Outstanding Customer Experience a Competitive Differentiator
Kirsty Traill, VP Customer at Hootsuite, has spent her entire career laser-focused on the customer and customer experience. Read about how she approaches customer experience, the practical implications of chatbots, and the future of AI.
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Sales Enablement
September 30, 2021
Invest in Your Sales Team by Making Your Company Culture Knowledge-Driven
Sales team turnover is costly, we'll break down the stats to show you why building a knowledge driven culture for your sales teams will save you time and money.
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Sales Enablement
September 23, 2021
Empowering Our Sales Team with Real-Time Sales Documentation
Help your sales team have better conversations with prospects through a knowledge-first approach to sales documentation.
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Thought Leadership
June 26, 2021
How Incorporating Core Values Into Your Interview Process Can Be a Competitive Differentiator
A strong foundation of core values is crucial to building the right company culture — and the right team. Focusing your interview approach on choosing new hires based on values alignment will make your culture more than just a way of life: it will become
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Knowledge Management
June 17, 2021
Slack's Guru Power Users Share Their Knowledge Management Best Practices
Slack is a valued Guru customer and a shining example of optimal knowledge management. Find out how 4 Guru power users empower their teams with knowledge.
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Thought Leadership
May 27, 2021
Zendesk Webinar Recap: How AI Creates Better, Proactive Customer Experiences
Zendesk Webinar Recap: How AI Creates Better, Proactive Customer Experiences
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Sales Enablement
May 27, 2021
The Sales Tools Our Sales Tools Use
Find out what tools sales teams at leading sales solutions like SalesLoft, Intercom, Chorus, and Zoom use to drive their own sales motions.
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Customer Support
May 24, 2021
How Shinesty's Customer Experience Team Increased Repeat Purchase Rate by 26%
Discover how Shinesty's CX team uses Guru to improve customer experience and increase repeat purchase rate by 26%.
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Thought Leadership
May 21, 2021
How to Be a Better Bicoastal Team: 5 Takeaways From Our Marketing Offsite
Guru's marketing team spent three days at an offsite in San Francisco to regroup, bond, and strategize. Here are five things we learned about being better bicoastal teammates.
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Customer Support
May 21, 2021
How Lucidchart’s Support Team Drives Revenue by Helping Customers Help Themselves
Lucidchart's customer support team delights customers and drives revenue by helping customers help themselves to help center and community resources. Read how their 10-person team has kept ticket volume flat and 15 million customers happy.
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Customer Support
May 21, 2021
How SAP Concur Goes Beyond Customer Happiness
Ellie Wu, Senior Director, Customer Success (CS), at SAP Concur challenges her CS team to aim for more than just customer happiness. Read why she thinks settling for happiness is not aiming high enough.
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Sales Enablement
May 20, 2021
Industry Leaders Agree: Successful Sales Enablement Focuses On Conversations, Not Content
When it comes to empowering salespeople, too many sales enablement solutions fall short by placing the emphasis on content rather than conversations. Find out why five industry leaders think that the key to sales enablement lies in having better conversa
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Sales Enablement
May 20, 2021
5 Ways Guru Gets Your Sales Team The Exact Content It Needs
Using John Hall’s Forbes framework, here are five ways our customers are using Guru to get their sales reps the content they need.
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Knowledge Management
May 20, 2021
3 Ways an AI-Powered Knowledge Base Changes the Game for Reps and Customers
Guru and Zendesk explores three ways that AI can make customer support interactions more enjoyable for both customers and reps.
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Thought Leadership
May 6, 2021
Under Fyre: Former Chief Storyteller at Box Dissects the Fyre Pitch Deck
As the former Chief Storyteller at Box, Doug Landis is an expert at crafting slide decks that tell compelling stories. We sat down with Doug to talk through the infamous Fyre Festival pitch deck; what it takes to tell a great story; and where the Fyre de
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Customer Support
April 26, 2021
Industry Leaders Agree: Customer Support Is a Revenue Generator, Not a Cost Center
Read how 6 leaders from companies like Shopify and HubSpot are rethinking their companies’ approach to support and empowering their teams to drive revenue.
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Product Enablement
April 26, 2021
Win or Lose: Implementing a Post-Deal Review Process
Find out how to implement win review and loss review processes with positioning guidance and actionable templates to copy.
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Company News
April 26, 2021
Giving Thanks: Why at Guru We Don't Give Back, We Give First
At Guru, we have 7 core values around which we orient our culture. While we demonstrate these values in action year-round, we wanted to take an opportunity this Thanksgiving to reflect on one value in particular and the obligation we, and every company,
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Sales Enablement
April 26, 2021
How InVision's Sales Enablement Manager Empowers His Sales Team to Have Better Conversations
InVision is a digital product design platform that powers exceptional user experiences. We sat down with sales enablement manager Mike Garber to talk about how he uses Guru to empower InVision's sales team to have better conversations with prospects.
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Thought Leadership
April 26, 2021
Using AI to Empower Humans to Work Smarter, Not Replace Them
Our goal at Guru is to deliver AI that empowers all customer-facing teams to work smarter, engage more effectively with customers, and ultimately drive revenue.
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Thought Leadership
April 26, 2021
When It Comes to New Year’s Resolutions, Think FAST, Not SMART
Happy New Year from your friends at Guru! We're setting goals for 2019 that are FAST: frequently discussed, ambitious, specific, and transparent. Read how you can make your goals FAST too.
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Product Updates
April 21, 2021
What’s New With Guru: Facilitating Better Cross-Company Knowledge Sharing
What's new with Guru? We're expanding our ecosystem, and improving the core user experience and administrative functionality. Get the details now.
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Knowledge Management
April 12, 2021
Is Your Internal Knowledge Base Active or Passive?
Your company's internal knowledge base can be your greatest strength, biggest weakness, or somewhere in between. The strongest knowledge bases are active and help drive revenue. The weakest are passive. Walk through Guru's knowledge tree exercise to find
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Knowledge Management
April 12, 2021
8 Ways You're Missing Out On Knowledge Sharing
Every organization deals with lack of knowledge sharing. Here are the top 8 ways knowledge can be hidden and how to encourage knowledge sharing instead.
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Company News
April 12, 2021
A Gurusome Halloween: 10 Guru-Verified Costume Ideas
As we like to say at Guru, the Halloween costume you need to do your job should find you where you work. So we’ve rounded up our favorite Guru-Verified employee costumes for a little last-minute inspiration. Happy Halloween from the guys and ghouls of Gu
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Knowledge Management
March 9, 2020
How SimplePractice Created a Culture Where Knowledge Management Matters
Laura Teichmiller is Knowledge Systems Manager at SimplePractice, a top-reviewed practice management platform. Get a sneak peek of Guru's upcoming webinar with Laura to find out how she created a knowledge-centric culture at SimplePractice.
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Thought Leadership
April 26, 2019
The Best Search is No Search Powered by AI
With the help of AI-powered search, the future will involve less and less searching. Find out what we mean at Guru by the best search is no search.
