Leah E. Friedman
Leah is a writer and content marketer originally from Guru's hometown of Philadelphia, now based in the Bay Area. Thanks to a deep and abiding love of all things pop culture, her storytelling instincts have been informed by repeated viewings of Friday Night Lights, the back catalog of Belle & Sebastian, and the writings of Maile Meloy.
By this author

Don't Fall Back on a Failing Tool Stack

Do You Know The Right Metrics For Measuring Productivity?

The Best Things We Learned At Knowledge Fest 2022

See How Guru Celebrated a Hybrid Company Kickoff for 2022

New Research Now Available on Improving the Hybrid Work Experience

Add Slack to Your Internal Wiki and Super Charge Knowledge Management

Avoid the Hidden Costs of Scaling

Change the Way You Communicate Time Off to Truly Disconnect

How to Prep Employees For a Return to the Office

How to Create a More Efficient Tech Stack

Does Your Company's Internal Comms Setup Work For or Against You?

3 Ways to Check the Health of Your Internal Communications

The Knowledge You Needed in 2020: Guru's Year in Review 🎉

What Guru Employees Are Thankful For in 2020

What is the Future of the Customer Support Tech Stack?

Be the Best Informed Voter You Can Be

Collaboration and Communication Go Hand In Hand: How to Harness Their Power

Trusted Election Info: Register to Vote & Read a Poll Like a Pro

Using Knowledge Management As A Service In Different Industries

Fighting Systemic Racism and Learning to Be Better

How To Cut The Average Cost To Train A New Employee

Why Your Company Should Power Up From a Traditional Wiki

How to Use Guru to Transition to Remote Work

Sharing Trusted Information on the COVID-19 Coronavirus

Rick Nucci Talks Startups, Culture, and Philly on The Twenty Minute VC

Invest in Post-Purchase Customer Experience to Drive CX Impact

4 Tips to Improve Communication in Remote Teams

The Knowledge You Needed in 2019: The Best of Guru 🎉

Knowledge Governance: Where to Start

Scary Customer Stories to Tell in the Dark

What’s the Difference Between Brand Positioning and Brand Messaging?

How Next-Generation Knowledge Management Drives IT Business Innovation

How Bad Information Destroys Customer Service Experiences

Sales Enablement Success Roundup: September 2019

Your Knowledge Management Horoscope

Combatting Emerging Cybersecurity Threats

The Customer Support Stats You Need to Know When Creating a Strategy

The Definitive Product Launch Checklist

The Sales Enablement Stats You Need to Know When Creating a Strategy

Why Team Communication Platforms Should Be Your Tech Foundation

Sales Enablement Success Roundup: August 2019

Don't Drop the Ball: The Simple Reassurance of Confirmed Knowledge

Know Your Terminology: Customer Support vs Customer Experience

4 Keys to a Successful New Hire Onboarding Process

Know Way, Rosé — The Knowledge You Need to Survive the Summer

What We Learned From CX Experts at Empower 2019

Sales Knowledge Playbook: Fast-Tracking Your Content Request

Sales Knowledge Playbook: Ditch Workarounds and Boost Your Win Rate

Change the Conversation: 5 Sales Pitching Lessons from Mad Men

6 Reasons Spring is the Perfect Time to Clean Up Your Knowledge Base

Disentangling the Sales Asset Management and Sales Enablement Relationship

Rethinking Your Knowledge Base Architecture: Why Bite-Size is Best

Stop Managing Knowledge and Bring Your Knowledge Network to Life