Leah E. Friedman

Leah is a writer and content marketer originally from Guru's hometown of Philadelphia, now based in the Bay Area. Thanks to a deep and abiding love of all things pop culture, her storytelling instincts have been informed by repeated viewings of Friday Night Lights, the back catalog of Belle & Sebastian, and the writings of Maile Meloy.

By this author

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Don't Fall Back on a Failing Tool Stack

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Do You Know The Right Metrics For Measuring Productivity?

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The Best Things We Learned At Knowledge Fest 2022

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See How Guru Celebrated a Hybrid Company Kickoff for 2022

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New Research Now Available on Improving the Hybrid Work Experience

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Add Slack to Your Internal Wiki and Super Charge Knowledge Management

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Avoid the Hidden Costs of Scaling

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Change the Way You Communicate Time Off to Truly Disconnect

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How to Prep Employees For a Return to the Office

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How to Create a More Efficient Tech Stack

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Does Your Company's Internal Comms Setup Work For or Against You?

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3 Ways to Check the Health of Your Internal Communications

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The Knowledge You Needed in 2020: Guru's Year in Review 🎉

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What Guru Employees Are Thankful For in 2020

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What is the Future of the Customer Support Tech Stack?

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Be the Best Informed Voter You Can Be

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Collaboration and Communication Go Hand In Hand: How to Harness Their Power

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Trusted Election Info: Register to Vote & Read a Poll Like a Pro

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Using Knowledge Management As A Service In Different Industries

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Fighting Systemic Racism and Learning to Be Better

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How To Cut The Average Cost To Train A New Employee

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Why Your Company Should Power Up From a Traditional Wiki

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How to Use Guru to Transition to Remote Work

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Sharing Trusted Information on the COVID-19 Coronavirus

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Rick Nucci Talks Startups, Culture, and Philly on The Twenty Minute VC

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Invest in Post-Purchase Customer Experience to Drive CX Impact

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4 Tips to Improve Communication in Remote Teams

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The Knowledge You Needed in 2019: The Best of Guru 🎉

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Knowledge Governance: Where to Start

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Scary Customer Stories to Tell in the Dark

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What’s the Difference Between Brand Positioning and Brand Messaging?

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How Next-Generation Knowledge Management Drives IT Business Innovation

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How Bad Information Destroys Customer Service Experiences

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Sales Enablement Success Roundup: September 2019

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Your Knowledge Management Horoscope

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Combatting Emerging Cybersecurity Threats

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The Customer Support Stats You Need to Know When Creating a Strategy

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The Definitive Product Launch Checklist

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The Sales Enablement Stats You Need to Know When Creating a Strategy

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Why Team Communication Platforms Should Be Your Tech Foundation

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Sales Enablement Success Roundup: August 2019

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Don't Drop the Ball: The Simple Reassurance of Confirmed Knowledge

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Know Your Terminology: Customer Support vs Customer Experience

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4 Keys to a Successful New Hire Onboarding Process

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Know Way, Rosé — The Knowledge You Need to Survive the Summer

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What We Learned From CX Experts at Empower 2019

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Sales Knowledge Playbook: Fast-Tracking Your Content Request

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Sales Knowledge Playbook: Ditch Workarounds and Boost Your Win Rate

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Change the Conversation: 5 Sales Pitching Lessons from Mad Men

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6 Reasons Spring is the Perfect Time to Clean Up Your Knowledge Base

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Disentangling the Sales Asset Management and Sales Enablement Relationship

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Rethinking Your Knowledge Base Architecture: Why Bite-Size is Best

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Stop Managing Knowledge and Bring Your Knowledge Network to Life

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