Leah E. Friedman
By this author
The End of Endless Search
Don't Fall Back on a Failing Tool Stack
Do You Know The Right Metrics For Measuring Productivity?
The Best Things We Learned At Knowledge Fest 2022
See How Guru Celebrated a Hybrid Company Kickoff for 2022
New Research Now Available on Improving the Hybrid Work Experience
Add Slack to Your Internal Wiki and Super Charge Knowledge Management
Avoid the Hidden Costs of Scaling
Change the Way You Communicate Time Off to Truly Disconnect
How to Prep Employees For a Return to the Office
How to Create a More Efficient Tech Stack
Does Your Company's Internal Comms Setup Work For or Against You?
3 Ways to Check the Health of Your Internal Communications
The Knowledge You Needed in 2020: Guru's Year in Review 🎉
What Guru Employees Are Thankful For in 2020
What is the Future of the Customer Support Tech Stack?
Be the Best Informed Voter You Can Be
Collaboration and Communication Go Hand In Hand: How to Harness Their Power
Trusted Election Info: Register to Vote & Read a Poll Like a Pro
Using Knowledge Management As A Service In Different Industries
Fighting Systemic Racism and Learning to Be Better
How To Cut The Average Cost To Train A New Employee
Why Your Company Should Power Up From a Traditional Wiki
How to Use Guru to Transition to Remote Work
Sharing Trusted Information on the COVID-19 Coronavirus
Rick Nucci Talks Startups, Culture, and Philly on The Twenty Minute VC
Invest in Post-Purchase Customer Experience to Drive CX Impact
4 Tips to Improve Communication in Remote Teams
The Knowledge You Needed in 2019: The Best of Guru 🎉
Knowledge Governance: Where to Start
Scary Customer Stories to Tell in the Dark
What’s the Difference Between Brand Positioning and Brand Messaging?
How Next-Generation Knowledge Management Drives IT Business Innovation
How Bad Information Destroys Customer Service Experiences
Sales Enablement Success Roundup: September 2019
Your Knowledge Management Horoscope
Combatting Emerging Cybersecurity Threats
The Customer Support Stats You Need to Know When Creating a Strategy
The Definitive Product Launch Checklist
The Sales Enablement Stats You Need to Know When Creating a Strategy
Why Team Communication Platforms Should Be Your Tech Foundation
Sales Enablement Success Roundup: August 2019
Don't Drop the Ball: The Simple Reassurance of Confirmed Knowledge
Know Your Terminology: Customer Support vs Customer Experience
4 Keys to a Successful New Hire Onboarding Process
Know Way, Rosé — The Knowledge You Need to Survive the Summer
What We Learned From CX Experts at Empower 2019
Sales Knowledge Playbook: Fast-Tracking Your Content Request
Sales Knowledge Playbook: Ditch Workarounds and Boost Your Win Rate
Change the Conversation: 5 Sales Pitching Lessons from Mad Men
6 Reasons Spring is the Perfect Time to Clean Up Your Knowledge Base
Disentangling the Sales Asset Management and Sales Enablement Relationship
Rethinking Your Knowledge Base Architecture: Why Bite-Size is Best
Stop Managing Knowledge and Bring Your Knowledge Network to Life