Salesforce and Guru Integration

Salesforce & Guru: Integrated Knowledge For Delightful Prospect and Customer Experiences

Whether your team uses Salesforce for selling or support, Guru has you covered with deep integrations across the Salesforce suite. Guru’s embedded solutions unify your collective knowledge and intelligently suggest the content your team needs.

For Support Teams
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Guru Sync for Salesforce Knowledge enables you to unify Salesforce articles with Guru… establishing a single source of truth
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AI Suggest capabilities in Service Cloud & Live Agent predictively surface contextual knowledge to your agents
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Knowledge Triggers can intelligently coach your team, surfacing scenario-based best practices & handling procedures
For Sales Teams
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Content Performance for Sales Cloud helps analyze how your Guru knowledge correlates to events in Salesforce
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Knowledge Triggers arm your reps with situational playbooks of knowledge for any scenario they encounter
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Content Recommendations embedded within Sales Cloud, opportunities can suggest top performing content for any given opportunity stage
Guru and Salesforce Integration

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