Customer Success - Full time
We're a small but growing venture-backed team looking to revolutionize the way organizations share and consume knowledge. Located in Old City - Philadelphia, Guru is looking for a highly motivated individual to proactively engage our valued customers to drive broader adoption and achieve client satisfaction = off the chart retention rates.
Knowledge management is a critical need for all companies. Almost 30% of a worker's time is spent just searching for content and information they need. More importantly, once you find that knowledge, how do you know if it's still accurate? With our browser extension and slack bot, we live where you work and our verification workflow ensures content is always up-to-date. We are even working on eliminating search altogether, by surfacing knowledge contextually to you within the business apps you use everyday.
We have a supportive & growing customer base, which requires us to expand and grow our team. We need someone who can come in and help focus on our customer's success, making them more efficient, effective and referenceable.
Preferred skills, but not required:
Benefits to you
This is a full-time position located in our Old City, Philadelphia office. Re-location and/or Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the US. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If interested in applying, please submit your resume to: email@example.com