Guru Knowledge Network

The Knowledge Network

Guru is a knowledge network that knows when, how, and where to deliver knowledge to you without you having to look for it. With Guru, you don’t just manage your knowledge; you create a network out of company's collective intelligence. Using AI, Guru suggests relevant knowledge to you in real-time in every application you work in. The more you use Guru, the smarter it gets.

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Unify

Unify all knowledge across your enterprise and connect your teams with Guru.

Guru unify
Standard Features
  • Import knowledge from existing wikis and intranets
  • Migrate knowledge from spreadsheets using flat-file uploads
  • Author new knowledge within Guru - text, documents, links, images, and more

The Guru Difference

  • Real-Time Sync Bring into Guru knowledge that is created within Zendesk, Confluence Cloud, and other portals with our real-time sync
  • Native Slack Actions Search and surface all of your knowledge in Slack with one click
  • Knowledge Clipper Copy and paste text from your web browser and instantly create knowledge in Guru
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Engage

Guru brings you the knowledge you need to do your job. From email to Salesforce to ticketing and chat tools – wherever you work, Guru's got your back.

Guru verify
Standard Features
  • Basic browser extension that links users back to the web application
  • Basic usage analytics on number of views and downloads

The Guru Difference

  • Dynamic Browser Extension Purpose built for marketing, sales, support, and success teams
  • Slack Actions Available in CRMs, chat tools, ticketing systems, Slack, and everywhere else you work
  • AI Suggest Text Let Guru suggest knowledge to you in real-time in chat tools, ticketing systems, or email clients - no need to search
  • AI Suggest Voice Let Guru suggest knowledge to you in real-time based on what it hears in your phone conversations and conference calls - no need to search
  • Knowledge Triggers Map knowledge to specific fields on any webpage so that knowledge can find your teams in-context without the need to search
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Analyze

Guru uses this engagement to continually refine who, where, what, and when to deliver your network's intelligence to you. The more you use Guru, the smarter it gets.

Guru empower
Standard Features
  • Basic usage analytics on number of views and downloads

The Guru Difference

  • Business Impact Analytics Understand how Guru impacts business outcomes such as new bookings, upsells, and CSAT
  • Easy Verify Ensure you know what knowledge is most critical to keep it up-to-date and trusted
  • On-Card Analytics Analyze the success and usage knowledge on each Guru card
  • AI Suggest Experts Suggests subject matter experts based on the context of your questions - no need to search
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