Your customers expect you to move at warp speed.

We built Flux so that you can move even faster.

Flux amplifies the collective intelligence of your team by bringing your support team trusted, accurate knowledge right into their workflow —decreasing handle time and increasing CSAT.

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See Flux in Action

 

"Our team previously relied on "hive mind" information. The product that we support is fairly complicated, and though we have great documentation, there are huge amounts of one-off questions which have answers that are only stored in our brains. Guru has enabled us to do a "brain dump", and has changed the way we manage that information."

Morgan Imel

Customer Support Analyst, Looker

Morgan Imel

A knowledge-centered approach 
to AI for support teams

Products and services change all the time. Knowing what is up-to-date and what needs to be updated is a constant challenge for support teams. That’s why Guru built a verification workflow to automatically remind you when to update your knowledge. Instill confidence in your agents, as they can see the trust status of each piece of knowledge.

AI for support teams

Amplified, dynamic intelligence for human agents

Let’s face it, chatbots fall short on answering anything beyond a very basic question. We believe the goal of AI is to make our lives better, not replace us. With Flux, your team can stop wasting time looking for outdated information, and can instead focus on delivering a dynamic and personal customer experience.

AI for human agents

Endlessly Embeddable

Your customers ask questions in a lot of different places. Flux gives you limitless flexibility, easily embedding into any ticketing, chat, or social console. Give your agents a fluid and consistent contextual coaching experience, and enable Flux to learn and improve everywhere.

Embedded AI

Tailored and Contextual Machine Learning

Flux will make recommendations day one. Then, as your team uses Flux more and more, it will evolve based on your organization’s specific habits and environment.

Contextual Machine Learning

Enterprise grade security

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SOC 2 Type 2

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EU/Swiss Privacy Shield

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PCI Compliant

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GDPR Ready by May 2018

See For Yourself
Get personalized help from our reps to see how Flux is right for your team
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