Guru for Success
Transform your CSMs from ticket chasers to trusted advisors
Unify the knowledge your CSMs need across silos and drive adoption with contextual knowledge. Your CSMs will get knowledge they don't even know they need.
Our knowledge lives in Guru and we use Guru's Slack bot to propagate it to the right people at the right time, which in turn supports Gainsight usage. End users can also easily search Guru directly for knowledge. As a result, we're seeing 4X increase in Slack channel members, and 64% increase in Gainsight weekly active users.