Guru Delivers Measurable Business Value

Guru outcomes
Reduce new employee
ramp time by 67%
Guru outcomes
Reduce time to first
response by 62%
Guru outcomes
Increase sales
velocity by 37%
Guru outcomes
Increase internal tool
CSAT by +100
Guru outcomes
Reduce repeat
questions by 34%
Guru outcomes
Reduce handle time
by 20%
Guru outcomes
Reduce RFP response rates
by 20%
Guru outcomes
Increase win rates
by 20%

We don't toot our own horn, but other people do.

All
Org-wide
Sales & Marketing
Support & Success
Success >
"How easy, fast, and convenient it is to get the answers you need to do your job. It has allowed me to more efficiently and accurately help my clients, while reducing stress for me and my coworkers."
—Mathew Mosveen, Customer Success "Guru" @ Shopify
Shopify
Sales >
"I was onsite with a customer yesterday and used it mid-conversation. I clicked a button and boom, the answer was right there. The thing I like most is Guru is capitalizing on the overwhelming need for sales reps to have answers RIGHT NOW."
—James Texeira, Account Executive @ Boomi
Dell Boomi
Case study
Marketing >
"I appreciate that Guru gives us that control over our marketing assets so we feel more comfortable and confident that we have unified and aligned messaging across the company."
—Charity Stebbins, Senior Product Marketing Manager @ Conductor
Conductor
Case study
Org-Wide >
"This tool is a must-have for any company trying to scale internal knowledge across a growing team. People are wasting less time asking questions that have already been answered before."
—Ross Sheingold, CIO @ 24/7 Laundry Service + Cycle
24/7 Laundry Service + Cycle
Success >
"I searched high and low for a product similar to guru and tried a lot of them to no avail until I found guru. Nothing compares to the ease of use and the ability to post resources for our customers."
—Jesse Carter, Customer Advocate and Technical Support @ Richmond Professional Lab
Richmond Professional Lab
Success >
"It's so powerful yet simple to use. I love having everything I need in one place and using the Chrome app I can access everything quickly while not needing to leave the page I am on. It's a no brainer for any sales team to use Guru, but it's also a great tool for other departments as well. Our engineering team uses Guru all the time so that they can track changes and new functionality on our site."
—Brett Eskelson, Director of Sales @ CodeHS
CodeHS
Sales >
"I really like how quickly you can look up a keyword or phrase and find the exact information you need without leaving your current browser window."
—Sylvia Parol, Enterprise Solutions @ InVision
InVision
Marketing >
"Guru’s knowledge network empowered Lever’s revenue team to effortlessly find just the relevant content needed to accelerate their sales cycles."
—Kiran Dhillon, Product Marketing @ Lever
Lever
Case study
Sales >
"Before Guru, our tribal knowledge existed everywhere i.e. in our heads, in Google Docs, in notebooks on desk in our product, on our website - literally everywhere. It was time consumptive. Guru has centralized our knowledge and become a one stop shop, and we've been able to curate an onboarding experience that's exciting and unique."
—Jaleel Mackey, Manager of Business Development @ Looker
Looker
Org-Wide >
"Because of Guru, our entire company is aligned— across the globe. We’ve reduced repeat questions and I can finally stop answering emails at 10pm every night."
—Joe Gaspard @ Yext
Yext
Sales >
"Sales cycles move forward faster because I have quick access to resources that I need with Guru."
—Johnny Rabe, Account Development Manager @ Conductor
Conductor
Case study
Sales >
"I've evaluated a lot of the content management solutions, but there are a few things about Guru that stood out. Because Guru lives everywhere, our reps use it an average of 5.5x a day, so they are engaging with it almost every hour."
—John Ley, Head of Sales Enablement @ Square
Square
Support >
"Guru changes the way we manage knowledge.Our team previously relied on "hive mind" knowledge. The product that we support is fairly complicated, and though we have great documentation, there are huge amounts of one-off questions which have answers that are only stored in our brains. Guru has enabled us to do a "brain dump" into its easily searchable interface. It allows us to curate that content and make sure it is always up to date."
—Morgan, Customer Support Analyst @ Looker
Looker
Org-Wide >
"If you are looking to switch from Confluence it's also worth noting Guru has the ability to import from Confluence and it works really well, We had over 1000 well-structured documents, tags, links etc and they all came over perfectly. Not many systems do this."
—David Field, Automation Specialist @ UKCloud Ltd
UKCloud Ltd
Sales >
"Guru has already minimized the number of questions I get daily, and is empowering my team to access information they need much faster."
—Tonni Bennett, Director of Sales @ Terminus
Terminus
Success >
"With Guru, we have fast answers and can talk to our customers and have the knowledge of some of our 10-year experts."
—Victoria Walls, Inside Sales @ Manduka
Manduka
Success >
"Guru constantly learns from the searches and recommends cards based on the browser content. In an era where companies are trying to find how to use AI/ML to provide value to their customers. Guru has already shown its thought leadership by utilizing AI/ML techniques."
—Thameem Ulla, Solutions Architect @ Dell Boomi
Dell Boomi
Case study
Sales >
"I can’t remember the last time someone has asked me where something is."
—Ben Gibson, Director of Sales Productivity @ Conductor
Conductor
Case study
Success >
"I've long been stuck in environments that use a myriad of disjointed, traditional KB systems. This is the only one I feel that intuitively integrates into an existing communication medium, provides a great search mechanism, and enforces a means to ensure the content is applicable."
—Ryan M, Solutions Engineer @ UpGuard
UpGuard
Sales >
"I have vetted multiple knowledge bases and Guru’s is by far the best. The difference is in some ways the answers come to YOU vs. you always having to know where to look."
—Farzad Rezaassa, Sales Manager @ Wrike
Wrike
Case study
Sales >
"Guru is simply the easiest, most straightforward way to get information. I can access the browser extension from any page, and the ability to recall information instantly is invaluable to me. Knowing that the information is always up-to-date is icing on the cake."
—Kristen Hariton, Senior Product Marketing Manager @ SiteCompli
SiteCompli
Support >
"Before Guru, in order to find answers to questions our guests had, we either had to look through emails or the FAQs section of our webpage, which was time consuming and inefficient. If we couldn't locate the information there, we would Slack the whole team until someone eventually answered. Now we can locate answers to questions within the same browser window we are already working in, which saves a lot of time."
—Ashley Kuhn, Guest Services Associate @ CID Entertainment
CID Entertainment
Support >
"With Guru, have decreased response time; bridged internal knowledge gaps; streamlined internal communications; and bolstered our external help center through the use of verification on mirrored knowledge in Guru."
—Natalie Mercuri, Senior Technical Support @ Clever
Clever
Sales >
"I'm always trying to help my clients and prospects tackle the extremely competitive developer hiring market. To be successful in the technical hiring market, education is key since developer hiring is an entirely different ball game from other types of recruiting. This is why we rely heavily on our content to educate our clients and help them be more knowledgeable about the market, and Guru help me quickly locate the right pieces for each client."
—Allie Ryu, Revenue Operations Analyst @ Stack Overflow
Stack Overflow
Sales >
"Guru enables us to share knowledge across multiple teams quickly and seamlessly. As well as trusting that the information that surfaces is current and verified by the people who own it."
—Ron Urbanski, Business Development Manager @ Dell Boomi
Dell Boomi
Case study
Sales >
"Guru continues to scale across our organization making it really easy for all departments to find appropriate collateral. Guru has had a tremendous impact on how efficient our sales and customer support teams are."
—Alex Hallenbeck, Solutions Engineer @ Conductor
Conductor
Case study
Success >
"Before we'd experimented with various knowledge management tools like Atlassian's Confluence, but none yielded a streamlined flow for storing knowledge AND managing it. The flows in Guru for connecting with your team and constantly improving the quality of your knowledge base are exceedingly intuitive. We're now collaborating in new and more effective ways."
—Corin Menuge, Loan Consultant @ Better Mortgage
Better Mortgage
Success >
"While on a phone call, I can pull up technical questions in a matter of seconds. It also eases the burden on tenured employees, managers, and trainers. New employees have to ask fewer questions."
—Alison Port, Business Development Representative @ Pilot Fiber
Pilot Fiber
Success >
"With Guru, I don't have to reach out to managers asking questions and I can offer quicker CX service. I like to get the information needed as quickly as possible in order to get a quickly resolve a customer question. Guru helps me do this."
—Troy Suzanne, Active Network
Active Network
Org-Wide >
"I answer the same questions 4 times a day. I have answered them once now through guru and because of the freedom I'm spending more time with my family and staying clear if the petty questions employees just ask over and over again. Basically they have company google at their fingertips....amazing."
—Bryan Powers, General Manager @ U.S. Servico
Success >
"Guru has so many areas that make it an intelligent design for internal documentation. Before Guru, the Handshake Support Team didn't have a method to quickly document or search for internal knowledge on the product, and we found Guru to be a great solution for this. The app itself is simple and allows for a very visually friendly organization method for a large amount of data, and the Google extension and Slack integration were very influential in allowing it to be easily brought to the team workflow."
—Claira Hart Support Specialist @ Handshake
Handshake
Support >
"What sold it for me was how embedded into an agent’s workflow Guru is. Guru is used on 70% of our support tickets because they can continue working their ticket and just pop up knowledge using the browser extension in the context of their job."
—Dana Tessier, Director of Knowledge Management @ Shopify
Shopify
Org-Wide >
"We're using Guru to maintain product knowledge for support, success, and sales teams. It's streamlined the process of checking documentation and asking questions."
—Collin Cunninghame, Operations Support Lead @ ActiveCampaign
ActiveCampaign
Success >
"We have aggressive revenue and growth goals. Our challenges are around scaling our team quickly, ensuring that all employees, but especially new hires, can easily access information without having to wait on a gatekeeper to provide it. Without a central knowledge base we faced issues such as delays in communication, inability to access the most updated information, and a lack of transparency between information that the Sales and Customer Success teams were using. Guru has helped to improve all three areas."
—Tonni Bennett, VP of Sales @ Terminus
Terminus
Sales >
"Last year it would have taken 3 months before a new sales engineer could comfortably lead their first demo. Now that we have Guru in place, both of our newest sales engineers have been able to successfully deliver their first demo in the first month."
—Paul Pasko, Sales Enablement Leader @ Boomi
Dell Boomi
Case study
Org-Wide >
"At Intercom, we’re growing fast, selling and supporting a number of products into a number of different verticals to increasingly larger and larger customers. This results in a daunting amount of information and knowledge to organize. Guru helps our sales and support teams quickly access this knowledge and empowers our entire revenue team to deliver amazing, personalized, and consistent experiences to our customers at every stage of the customer journey."
—Tom Foley, Sales Enablement @ Intercom
Intercom
Success >
"Guru is THE tool for our Support team. It contains all of the information about our company that is required by our Support team to work quickly with our customers."
—Zack Kukosius, Merchant Success Manager @ Shopify
Shopify
Success >
"Gone are the days of outdated info! Working in a support environment there's always a breakdown in resources, be they old or never double-checked or simply not communicated across departments. Guru combines all of your internal resources."
—Amanda Curry, Technical Support Specialist @ WP Engine
WP Engine
Sales >
"As a sales person I have a few opportunities to stand out from the competition in every deal I'm working. One of those areas is process. How quickly can I get my customer an answer? How accurate is that information? How easily consumable is it? When was it last updated and who updated it? With Guru, in a matter of seconds - answer questions that would otherwise slow down my sales process. I pride myself on being hyper-responsive to my client's needs and I don't know of another piece of technology our company uses that so directly enables me to do so."
—James Texiera, Account Executive @ Boomi
Dell Boomi
Case study
Support >
"The main benefit is increased confidence in your customer interactions. It's almost like your Guru has your back in tough situations!"
—Clayton Rector, QA/Support @ Ministry Centered Technologies (Planning Center)
Planning Center
Case study
Org-Wide >
"We used the opinions of our team to judge if Guru was a success. Everyone liked Guru. No one liked wikis."
—Anthony Thomas, General Manager and Co-founder @ Sticker Mule
Sticker Mule
Case study
Sales >
"As a relatively new employee, Guru has by far been my favorite resource for finding things out on my own without needing to ask a more tenured colleague."
—Zach Hauer, Account Executive @ InVision
InVision
Sales >
"Imagine the power of google search with predictive insights about the information you need to make decisions faster all straight from your browser. I have vetted 10's kbs and guru is by far the best. And don't get stuck in the trap of thinking guru is just a knowledge base. The difference is in some ways the answers come to YOU vs. you always having to know where to look."
—Farzad Rezaassa, Sales Manager @ Wrike
Wrike
Case study
Success >
"Knowledge sharing is so much easier than it has been in previous similar positions. Guru has allowed us to speak particularly effectively to the needs of our technology literate college students, as well."
—Katherine Veach, Program Manager @ Brandeis University
Brandeis University
Org-Wide >
"Let me say, having a searchable database of our policies has done wonders for company communication. Not to mention, it's awesome to be reminded to validate cards as our company grows and information changes."
—Salvatore Paternostro, Office Manager @ SiteCompli
SiteCompli
Marketing >
"One of the many challenges we face as we continue to grow has been the dissemination of information. With Guru, we're able to automatically verify updates when notified, direct questions through the proper channels, and link various portals of information into one platform."
—Kristen Hariton, Product Marketing @ SiteCompli
SiteCompli
Marketing >
"Our team tells me they use Slack more because of Guru."
—Sarah Madden, Media Manager @ Buzzfeed
Buzzfeed
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