Proactively Deliver Trusted Answers into Slack Conversations with Suggested Answers

What is Suggested Answers in Slack?

Suggested Answers in Slack allows admins to set up workflows where Guru will monitor selected public Slack channels and automatically suggest answers to questions using knowledge from Guru cards shared with all members. This saves employees time by giving them quick access to trusted information without needing to leave their conversations.

How does Suggested Answers in Slack work?

When admins enable Suggested Answers for a channel, Guru will scan messages in that channel for questions denoted by a "?" at the end. If Guru finds a relevant answer in cards available to all members, it will suggest that knowledge in a threaded reply under the original question. Users don't need to remember any Slack commands or workflows to benefit from this automatic surfacing of answers.

Why do I need Suggested Answers in Slack?

Having quick access to trusted information is critical, but employees often lose productivity switching tools and searching for knowledge. Suggested Answers reduces friction by proactively bringing answers directly into Slack conversations, saving time for the asker and the subject matter expert. It makes Guru a helpful, automatic co-pilot for company knowledge.

How can I get Suggested Answers in Slack?

Suggested Answers will be available for all Guru customers using Slack with no added cost. Admins can enable it in supported channels through the Guru Slack app.