Switching from Bloomfire to Guru gives your team a contextual, in-workflow knowledge management solution. We may look a lot alike at first glance, but Guru has reimagined knowledge management from the ground up instead of just putting a new look on an old setup.
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Guru’s browser extension and product integrations mean that knowledge lives where you work, saving you valuable time in searching for answers — especially in phone calls or live chats, where quick responses are required. Bloomfire is another knowledge portal that requires opening a new tab, logging in, and searching. And when you need to save time in a prospect call, a customer support live chat, or just don’t want to interrupt your focus, you shouldn’t have to stop what you’re doing.
That means that whether you’re a help desk or support team that lives in Zendesk, a sales team that lives in Salesforce, a marketer who owns social media, or a new hire who just needs to know what SaaS means, your knowledge works alongside you, wherever that may be. Search for, request, and share knowledge from anywhere, even when you have to switch apps.
Bloomfire’s search functionality requires you to already know what you want to find, and then go hunt it down. Guru does the hard work for you. Our AI-powered solution suggests appropriate knowledge based on your workflow or what’s on your page, so you can stop digging and get relevant content — even when you don’t know what you need.
Guru is easy, intuitive, and powerful. I love that we can create thorough, organized, trusted information, and that it's easily accessible for our Sales and Support teams. We have a ton of product information that changes frequently, as well as internal workflows to keep track of, all while juggling communication with customers and prospects; being able to pull up a Chrome extension or web app to search for information that we know is accurate and thorough makes a huge difference for our efficiency and quality of support.
Communication is key, especially for distributed or remote teams. Bloomfire’s Slack integration only allows you to preview knowledge and notify channels of new knowledge. Guru’s Slack integration allows you to not just access your knowledge, but to create, share, and update it without ever having to leave the chat window.
Don’t let a blank knowledge base hold you back. Guru’s content sync allows you to import knowledge you may have already captured in file sharing, task management, and project management software like Atlassian Confluence, Dropbox, and Google Docs to get started without interrupting business.
Guru integrates with many of the team collaboration tools you already have in your tech stack. That means you can create, access, and update knowledge without leaving communications platforms like Slack, Gmail, Microsoft Outlook, or document management and content management systems like Google Drive, Box, and more.
You shouldn’t have to leave what you’re doing to add an important piece of knowledge to your knowledge base. Guru’s browser extension allows you to easily capture information anywhere you’re learning and turn it into a bite-size Card, allowing you to instantly and painlessly update your knowledge base in a few clicks.
With Guru’s expert verification, everyone in your organization has access to the person who knows best. You'll never have to worry that your knowledge is out-of-date or inaccurate because Guru regularly prompts experts to check and verify, update, or archive the knowledge they own. Paired with our analytics, your experts never need to wonder if anyone is actually seeing what they’re adding.
Make sure that what you’re putting in your knowledge base is useful. Guru’s analytics help you understand who’s reading what so you can make sure everyone who needs to is staying in the loop. Instead of just storing knowledge, Guru takes you one step further by making sure it’s actually being used by your team. Not sure if those new business processes were seen by the team? Now you can be.
Now how about them digits?
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