Built for the complex, fast-paced world of insurance, Guru combines the best AI search, internal wiki, and intranet features into one simple platform. It delivers instant, trusted answers pulled directly from your content—like policy details, claims procedures, underwriting updates, and compliance guidelines—right inside the tools your teams already use, including CRMs, support platforms, and email. The result? Quicker responses, fewer handoffs, and confident reps who can focus on helping policyholders, not hunting for info.
Guru’s Knowledge Agents deliver the right answer, every time. Insurance questions are rarely one-size-fits-all, and neither are Guru’s answers. Knowledge Agents go beyond basic search by understanding who’s asking and what they need. Whether it’s clarifying a policy exclusion, explaining a claims process, or helping new reps get up to speed, Guru delivers accurate, context-aware answers sourced from your most trusted internal content, all right where your team works—no jumping tabs, no second guessing.
Whether it’s stored in Guru or pulled from connected systems, your team can instantly access the info they need, like policy details, claim submittal steps, underwriting notes, and more. Guru’s easy-to-use editor makes documenting processes simple, while AI helps refine, translate, and clarify content for accuracy. Shared drafts and in-line comments keep reps, underwriters, and agents aligned, cutting down delays, miscommunication, and costly errors in every customer interaction.
Keep everyone on the same page with Custom Pages. Create dedicated spaces for policy details, claims procedures, coverage rules, and partner protocols—all in one central hub. Share critical announcements directly within your team’s existing tools (like CRMs or support platforms) and confirm they’ve been seen and acknowledged, ensure nothing slips through the cracks. With Guru, your team gets faster answers, smoother service, and fewer costly missteps.
Get access to policy and claim info right where you’re already working, so you can get answers instantly without switching tabs.
Users only see (and get AI-powered answers from) content they already have access to, keeping sensitive info secure.
Incorrect info can spell disaster—get automatic reminders to review content, ensuring what your team accesses is reliable and up-to-date.
Get automatic answers to questions like “what’s their deductible?” and “when’s the claim deadline?” without pinging your teammates.
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