The AI-powered single source of truth for IT services organizations

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Guru brings your technology infrastructure, system configurations, support articles and more together by combining enterprise AI search, intranet, and wiki—giving IT project managers, network engineers, support specialists, and data analysts fast and trusted access to what they need daily while providing insights to optimize uptime and issue resolution.

With Guru, IT teams get a single, trusted platform to centralize technical documentation, requirements, dashboards, and benchmarks—enabling employees to self-serve information and work smarter.

Key capabilities for IT services

Instant, trusted AI answers to support and infrastructure questions

IT staff get quality insights the moment they need them, reducing interruptions and accelerating issue resolution. Answers are sourced from connected apps and surfaced directly in your workflow so the knowledge your team needs to do their job is always available in the tools they’re already using.

Works with:
+ more
saved for every question answered by Guru
reduction in noisy internal chat channels using Answers
time-saved using Answers compared to conventional search

Central repository for the latest topology diagrams, configs

Consolidate constantly-evolving architecture docs, requirements, and release notes in one up-to-date platform teams can rely on.

Secure automation and expert verification for operational reliability

Guru uses smart automation to draft docs and identify gaps and duplicate content—then taps your top experts to verify accuracy, maintaining a trusted single source of truth for IT.

Get instant AI Answers from your content

An intuitive AI-powered engine that swiftly navigates your company's information landscape, delivering trusted and precise technical information when you need it.

Keep tabs on what your team is searching for with expert review

Guru shows admins the questions employees are searching for that produced no results, making it easy to identify and fill knowledge gaps.

Write like a pro with AI-powered content assist

Your very own writing assistant, powered by generative AI. With Assist, creating and improving technical documentation, release notes, and easy-to-follow instructions is quick and easy.

Add trust to your company knowledge with verification

Good information is like a good friend: you know you can trust it. Guru's layer of verification ensures technical information is accurate, and automated reminders help experts keep information fresh.

Proactively push relevant info where it’s needed with knowledge triggers

Using specific keywords, triggers push information to your team based on set parameters directly in the environment they need it.

Send critical updates that can’t be missed with announcements

Push timely information to teams, individuals, or everyone at your company and know when they've read it with a personalized, AI-powered homepage customized for every employee.
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Unlock potential across your IT roles


IT Project Managers

  • Access latest project documentation and requirements easily
  • Monitor team bandwidth and skills to improve resource allocation
  • Identify gaps in process documentation

Network Engineers

  • Onboard new engineers faster with centralized system information
  • Maintain updated architecture diagrams and device configs
  • Standardize network infrastructure language across regions

Technical Support Specialists

  • Improve first call resolution with trusted articles
  • Retain specialized knowledge as senior staff leave
  • Shorten case resolution times for complex issues

Data Analysts

  • Ensure analysts use the latest reporting frameworks
  • Simplify methodology sharing across data teams
  • Quickly produce reports with custom templates