The AI-powered single source of truth for customer support teams

Enterprise AI Search
Watch a demo
Take a product tour

Guru brings your knowledge base, experts, and customers together by combining 3 solutions—knowledge base, enterprise AI search, and intranet—giving agents fast, trusted access to solve real-time issues while capturing insights to improve experiences.

With Guru, support teams get a single source of truth to centralize help resources, troubleshooting guides, and learnings—enabling employees to self-serve information, resolve tickets faster, and work smarter.

Key capabilities for customer support

Instant, AI-powered answers from your connected tools

Agents get quality insights when they need them, reducing research time and accelerating issue resolution. Answers connect knowledge across your systems so critical information is always at their fingertips.

Works with:
+ more
saved for every question answered by Guru
reduction in noisy internal chat channels using Answers
time-saved using Answers compared to conventional search

Smart recommendations based on customer interactions

Guru surfaces tailored problem-solving guides and solutions based on past customer conversations and agent activity.

Secure automation and human expertise for resolution excellence

Guru uses smart automation to draft docs and identify gaps and duplicate content—then taps your top support agents to verify accuracy, leveraging both AI and experts to maintain a trusted single source of truth.

Get instant AI Answers from your content

An intuitive AI-powered engine that swiftly navigates your company's information landscape, delivering trusted and precise information when you need it.

Keep tabs on what your team is searching for with expert review

Guru shows admins the questions employees are searching for that produced no results, making it easy to identify and fill knowledge gaps.

Write like a pro with AI-powered content assist

Your very own writing assistant, powered by generative AI. Creating, translating, improving, and summarizing content and complex topics has never been easier.

Add trust to your company knowledge with verification

Good information is like a good friend: you know you can trust it. Guru's layer of verification ensures content is accurate, and automated reminders help SMEs keep content fresh.

Proactively push relevant info where it’s needed with knowledge triggers

Using specific keywords, triggers push information to employees based on set parameters directly in the page they're working in.

Send critical updates that can’t be missed with announcements

Push timely information to teams, individuals, or everyone at your company and know when they've read it with a personalized, AI-powered homepage customized for every employee.
View all Guru features

Unlock potential across support roles


Support Agents

  • Avoid switching between systems to find answers
  • Gets proactive suggestions for faster ticket resolution
  • Reduces research time with AI-powered search

Support Managers

  • Aligns representatives on latest help articles and troubleshooting guides
  • Identifies recurring issues to improve knowledge base
  • Speeds up new hire onboarding

Support Directors

  • Consolidates fragmented knowledge base content
  • Leverages insights from customer interactions
  • Reduces employee onboarding and training costs