Knowledge management pricing
Paid plans can be monthly or annual.
.svg)
For small teams who want to capture information and organize a wiki that grows with their team.
For fast-growing organizations looking to collaboratively build and share their company-wide information.
For teams who want proactive and intelligent knowledge suggestions to support customer conversations.
Chat with one of our experts to see what's best for your team, or to learn more about our Enterprise option. (Plus, you get a demo!)
Features breakdown by pricing plan
Core Knowledge Features
Starter
Builder
Expert
Enterprise
Browser Extension
Our Chrome browser extension brings Guru right into your existing workflows, allowing you to access the information you need without ever leaving your browser tab.
Mobile
Take knowledge with you everywhere you go with Guru's mobile app. Available on both iOS and Android devices, users can browse, consume, and share knowledge directly from their mobile devices.
Verification
Ensure that your content is always up-to-date, accurate, and trusted.
Unified Search (Sync)
Sync your pre-existing internal and external knowledge bases into Guru.
Google Auth
Give your team easy and secure access to Guru with Google Authenticator.
Slack App
Messaging Integration with Slack
Guru's Slack integration brings Guru Cards right into the place where work happens. Using Slack actions, users can create, search for, and answer questions with Cards right in Slack.
Microsoft Teams App
Messaging Integration with Microsoft Teams
Search for and share information, receive Knowledge Alerts, and reply directly to comments in Guru — all without leaving the Teams chat interface
Outlook Add-In
Email Integration with Microsoft Outlook
Bring your team's collective knowledge right to your Outlook inbox.
Commenting
Collaborate with teammates directly in Guru and update Cards easily with on-Card commenting.
Public Cards
Guru public cards eliminate some of the friction of sharing limited knowledge from Guru with individuals in your company, partners, prospects, etc. who are without access to the company Guru instance.
Powerful Management and Organization
Starter
Builder
Expert
Enterprise
Import tools for rapid onboarding
Get started quickly by easily migrating existing content directly into Guru.
Card Manager
Perform simple, yet powerful bulk actions to maintain a clean Guru environment
Drafts
Draft content prior to publishing it live. With Drafts, you can edit and publish private drafts of knowledge to ensure everything is good to go before widely available.
Intelligent Duplicate Detection
Flag duplicate knowledge on Guru Cards and synced Guru knowledge to easily maintain and scale knowledge as your organization grows and changes.
AI Suggest Tag
Guru suggests relevant tags on Cards based on Card contents to organize and retrieve knowledge faster and better than ever.
Advanced Content Sharing (board permissions)
Share individual boards with users across collections through advanced permissions capabilities.
Knowledge Finds You
Starter
Builder
Expert
Enterprise
Related Cards
Smart suggestions of recommended Cards based on prior user behavior, allowing access to information quicker without needing to search.
Q&A
Ask your internal experts, and save their answers as content in Guru.
Knowledge Clipper
Allow users to easily create knowledge from any page and search your Guru knowledge base in just two clicks.
Knowledge Triggers
Knowledge triggers allow teams to map knowledge to specific fields on any webpage to simply and intelligently push the right knowledge to their team in the right moments.
Alerts
Notify your team of critical new or existing knowledge they need to read (and certify that they've actually done so) all within the Guru workflow.
AI Suggest Expert
Guru proactively suggests experts from your team to verify new and updated knowledge.
AI Suggest Text
Guru suggests relevant content to you as you work, in common apps like Gmail, Zendesk, and Salesforce.
Insights
Starter
Builder
Expert
Enterprise
Analytics
Gain insight into how your knowledge is used, and understand its impact on your performance.
Ticket Linking
Associate Card use to a support ticket. When viewing the ticket, Guru will show all knowledge used on that ticket for the purposes of reviews.
Platform
Starter
Builder
Expert
Enterprise
Embed Guru Cards
Easily maintain Guru content in your LMS so that your teams have everything they need to put their training to work.
API Access
Build powerful customer knowledge experiences with Guru’s API.
Security
Starter
Builder
Expert
Enterprise
Single Sign-On (SAML)
Secure single sign-on to manage employee access
Advanced Permissions
Guru's advanced permissioning structure allows you to control who has viewership and authorship access to knowledge, alert specific groups of important updates, and perform bulk user-related actions.
User provisioning & deprovisioning (SCIM)
For teams who need to automate user provisioning and groups across many applications, Guru integrates with a variety of SCIM providers.
Customer Success
Starter
Builder
Expert
Enterprise
Support
Designated Customer Success Manager
Uptime
Education and Implementation Services
* Change is hard. We are here to help. Let us know if you'd like to purchase our Education or Implementation services to help boost your team's time to value.
We've got a team to help your team
Our customer experience team offers a few different levels of service. Whether you have the occasional question or are looking for a dedicated CSM who will be by your side every step of the way—we’ve got you.
Frequently Asked Q's
Since the Starter plan is free for teams of 10 users or less, what happens when I add my 11th user?
Once you reach your 11th user, you’ll be asked to pay $5 / user for all users, so 11 users would be $55/mo.
Your pricing is per user—how is a user defined in Guru?
You are charged by each Guru user, which we define as anyone who sets up a Guru account within your team. Admins, Authors, and Read-Only users are all considered users in Guru. Each role is charged the same.
How secure will my knowledge be with Guru?
Very secure. We take security quite seriously. Check this out for more info.
Do you have non-profit pricing?
Why yes, we do. Check it out over at Guru for good. 👼
What languages does Guru support?
Guru can support content in all languages (yes, even Pig Latin), but as of now the app itself cannot be translated.
Does Guru offer external knowledge sharing?
If you are on the Builder, Expert, or Enterprise plan of Guru you can publish your Guru content externally using our Developer Network's open API. See here for detailed API documentation on exporting Cards from Guru to a third-party app or website.
Does Guru have a self-hosting or on-premise option?
No, we do not have a self-hosted or on-prem solution. All of Guru’s servers are hosted by Amazon Web Services, which maintains a number of globally recognized compliance certifications, to include Cloud Security Alliance, ISO 27001, PCI Level 1, SOC 2 and SOC 1. Guru has implemented firewalls and access restrictions to secure our network, and multipoint monitoring of key metrics alerts operators to both critical and ongoing maintenance issues.
Does Guru integrate with ... ?
Take a look at our integrations. If something you need isn't there yet, let us know—we're always adding new flavors to our integrations lineup. Or, if you'd like to partner with us to get your solution integrated with Guru, please reach out to us via our partner request form.
Can I give quizzes and tests in Guru?
No / Yes - While Guru doesn't have quizzes or tests built in, we do integrate with LMS and other apps that do offer quizzes and tests. (Or you can print some Guru cards out, study them like flashcards, and take a Scantron to see how much of an expert you are. We won't stop ya.) 🤓
"What sold it for me was how embedded into an agent’s workflow Guru is. Guru is used on 70% of our support tickets because they can continue working their ticket and just pop up knowledge using the browser extension in the context of their job."
"You can tell when someone’s been onboarded using Guru vs onboarded before we had Guru in place. There’s a very different mentality in terms of how they search. I think for the new hires who get started with Guru, they probably feel a lot more confident in terms of finding information.”
"We used the opinions of our team to judge if Guru was a success. Everyone liked Guru. No one liked wikis."
"We are huge users of Slack on the Greenhouse sales team. Internal sales conversations happen here all daylong. Having Guru + Slack ensures our sales reps have a highly streamlined workflow with Guru ensuring all our sales knowledge lives right where sales conversations are taking place!"
"Using Guru has been a home run for us. I can see it being adopted for any team that has a changing knowledge base that they need to update quickly, is reliable, and easily accessible through Slack."
"Our team tells me they use Slack more because of Guru."
"With Guru, have decreased response time; bridged internal knowledge gaps; streamlined internal communications; and bolstered our external help center through the use of verification on mirrored knowledge in Guru."
“Guru is a must-have solution for our advisors that empowers our support and success teams to provide great service to our customers. Guru brings together all the knowledge that our advisors need and gives it to them where they are already working, across all of our support channels. This ensures we provide fast, accurate and consistent answers to our customers every time.”
"Because of Guru, our entire company is aligned— across the globe. We’ve reduced repeat questions and I can finally stop answering emails at 10pm every night."
“I can’t remember the last time someone has asked me where something is.”
"Before Guru, our tribal knowledge existed everywhere i.e. in our heads, in Google Docs, in notebooks on desks, in our product, on our website - literally everywhere. It was time consumptive. Guru has centralized our knowledge and become a one stop shop."
"As a relatively new employee, Guru has by far been my favorite resource for finding things out on my own without needing to ask a more tenured colleague."
"How easy, fast, and convenient it is to get the answers you need to do your job. It has allowed me to more efficiently and accurately help my clients, while reducing stress for me and my coworkers."
"With Guru, in a matter of seconds - answer questions that would otherwise slow down my sales process. I pride myself on being hyper-responsive to my client's needs and I don't know of another piece of technology our company uses that so directly enables me to do so."
"Guru is simply the easiest, most straightforward way to get information. I can access the browser extension from any page, and the ability to recall information instantly is invaluable to me. Knowing that the information is always up-to-date is icing on the cake."
"The app itself is simple and allows for a very visually friendly organization method for a large amount of data, and the Google extension and Slack integration were very influential in allowing it to be easily brought to the team workflow."
Ready to get Guru?
