Knowledge that finds you
Pay by the month or the year, and cancel at any time.
Essential
Give your team the knowledge they need in every place they’re working.
Team
Knowledge that finds your reps exactly when they need it.
Enterprise
Build a knowledge network that integrates with your whole tech stack.
All plans includes:
Web app, Browser Extension, Slack bot, Mobile app, intelligent content recommendations, Roles & Groups, content import from external sources, access to our very personable and very helpful support team, and more!
Features breakdown
Core Knowledge Features
Essential
Team
Enterprise
Question & Answer
Ask your internal experts, and save their answers as content in Guru.
Verification
Ensure that your content is always up-to-date, accurate and trusted.
Unified Search (Sync)
Sync your pre-existing internal and external knowledge bases into Guru.
Google Auth
Messaging Integration with Slack and Microsoft Teams
Keep conversations moving by searching for and surfacing your enterprise-wide knowledge where your teams chat.
Content Tracking
Measure your content's impact on pipeline and revenue with the Guru Salesforce integration.
Powerful Management and Organization
Essential
Team
Enterprise
Card Manager
Perform simple, yet powerful bulk actions to maintain a clean Guru environment
Import tools for rapid onboarding
Advanced Content Sharing (board permissions)
Share individual Boards with users across Collections through advanced permissions capabilities.
Duplicate Detection
Flag duplicate knowledge on Guru Cards and synced Guru knowledge to easily maintain and scale knowledge as your organization grows and changes.
AI Suggest Tags
Guru suggests relevant tags on Cards based on Card contents to organize and retrieve knowledge faster and better than ever.
Knowledge Finds You
Essential
Team
Enterprise
Knowledge Triggers
Knowledge Triggers allows teams to map knowledge to specific fields on any webpage so that their team can simply and intelligently be pushed the right knowledge in the right moments.
Related Cards
Knowledge Alerts
Notify your team of critical new or existing knowledge they need to read, and certify that they've actually done so -- all within the Guru workflow.
AI Suggest Experts
AI Suggest Text
Guru suggests relevant content to you as you work, in common apps like Gmail, Zendesk, and Salesforce.
AI Suggest Voice
Custom AI Integrations
Insights
Essential
Team
Enterprise
Analytics
Gain insight into how your knowledge is used, and understand its impact on your performance.
Content Performance
Analyze the usage and impact of both internal- and external-facing content throughout the customer journey.
Platform
Essential
Team
Enterprise
Embed Guru Cards
Easily maintain Guru content in your LMS so that your teams have everything they need to put their training to work.
Developer Network (API Access)
Build powerful, customer knowledge experiences with Guru’s API.
Security
Essential
Team
Enterprise
Roles and Groups
Security Assertion Markup Language (SAML)
User provisioning & deprovisioning (SCIM)
Customer Success
Essential
Team
Enterprise
Support
Dedicated Customer Success Manager
Uptime
Education and Implementation Services
* Change is hard. We are here to help. Let us know if you'd like to purchase our Education or Implementation services to help boost your team's time to value.
We've got experts to help your experts
Our customer experience team offers a few different levels of service. Whether you have the occasional question or are looking for a dedicated CSM who will be by your side every step of the way—we’ve got you.
Frequently Asked Q's
Your pricing is per user - how is a user defined in Guru?
You are charged by each Guru user, which we define as anyone who sets up a Guru account within your team. Admins, Authors, and Read-Only users are all considered users in Guru. Each role is charged the same.
How secure will my knowledge be with Guru?
Very secure. We take security quite seriously. Check this out for more info.
Do you have non-profit pricing?
Why yes, we do. Check it out over at Guru for good. 👼
What languages does Guru support?
Guru can support content in all languages (yes, even Pig Latin), but as of now the app itself cannot be translated.
Does Guru offer external knowledge sharing?
If you are on the Team or Enterprise edition of Guru you can publish your Guru content, externally, using our Developer Network's open API. See here for detailed API documentation on exporting Cards from Guru to a thrid-party app or website.
Does Guru have a self-hosting or on-premise option
No, we do not have a self-hosted or on-prem solution. All of Guru’s servers are hosted by Amazon Web Services, which maintains a number of globally recognized compliance certifications, to include Cloud Security Alliance, ISO 27001, PCI Level 1, SOC 2 and SOC 1. Guru has implemented firewalls and access restrictions to secure our network, and multipoint monitoring of key metrics alerts operators to both critical and ongoing maintenance issues.
Does Guru integrate with ... ?
Yes. Uh, Maybe. Probably. Take a look at our integrations. If you don't see something you need: Let us know as we're always adding new flavors to our integrations line up.
Can I give quizzes and tests in Guru?
No / Yes - While Guru doesn't have quizzes or tests built in, we do integrate with LMS and other apps that do offer quizzes and tests. (or you can print some Guru cards out, study them like flashcards, and take a Scantron to see how much of an expert you are, we won't stop ya). 🤓
"What sold it for me was how embedded into an agent’s workflow Guru is. Guru is used on 70% of our support tickets because they can continue working their ticket and just pop up knowledge using the browser extension in the context of their job."
Dana Tessier
"You can tell when someone’s been onboarded using Guru vs onboarded before we had Guru in place. There’s a very different mentality in terms of how they search. I think for the new hires who get started with Guru, they probably feel a lot more confident in terms of finding information.”
Shalina Bhagat
"We used the opinions of our team to judge if Guru was a success. Everyone liked Guru. No one liked wikis."
Anthony Thomas
"We are huge users of Slack on the Greenhouse sales team. Internal sales conversations happen here all daylong. Having Guru + Slack ensures our sales reps have a highly streamlined workflow with Guru ensuring all our sales knowledge lives right where sales conversations are taking place!"
Victoria Moss
"Using Guru has been a home run for us. I can see it being adopted for any team that has a changing knowledge base that they need to update quickly, is reliable, and easily accessible through Slack."
Paul Zimmerman
"Our team tells me they use Slack more because of Guru."
Sarah Madden
"With Guru, have decreased response time; bridged internal knowledge gaps; streamlined internal communications; and bolstered our external help center through the use of verification on mirrored knowledge in Guru."
Natalie Mercuri
“Guru is a must-have solution for our advisors that empowers our support and success teams to provide great service to our customers. Guru brings together all the knowledge that our advisors need and gives it to them where they are already working, across all of our support channels. This ensures we provide fast, accurate and consistent answers to our customers every time.”
Mark Cohen
"Because of Guru, our entire company is aligned— across the globe. We’ve reduced repeat questions and I can finally stop answering emails at 10pm every night."
Joe Gaspard
“I can’t remember the last time someone has asked me where something is.”
Ben Gibson
"Before Guru, our tribal knowledge existed everywhere i.e. in our heads, in Google Docs, in notebooks on desks, in our product, on our website - literally everywhere. It was time consumptive. Guru has centralized our knowledge and become a one stop shop."
Jaleel Mackey
"As a relatively new employee, Guru has by far been my favorite resource for finding things out on my own without needing to ask a more tenured colleague."
Zach Hauer
"How easy, fast, and convenient it is to get the answers you need to do your job. It has allowed me to more efficiently and accurately help my clients, while reducing stress for me and my coworkers."
Mathew Mosveen
"With Guru, in a matter of seconds - answer questions that would otherwise slow down my sales process. I pride myself on being hyper-responsive to my client's needs and I don't know of another piece of technology our company uses that so directly enables me to do so."
James Texiera
"Guru is simply the easiest, most straightforward way to get information. I can access the browser extension from any page, and the ability to recall information instantly is invaluable to me. Knowing that the information is always up-to-date is icing on the cake."
Kristen Hariton
"The app itself is simple and allows for a very visually friendly organization method for a large amount of data, and the Google extension and Slack integration were very influential in allowing it to be easily brought to the team workflow."
Claira Hart
Give it a whirl
First...
The intro. This is a 20 - 30 minute chat designed to share a quick overview of Guru and how we can best help you!
And then...
The demo. This is a customized 30-45 minute *deep dive* into the product specifically tailored to how your team will use it.
We're very excited!
Now how about them digits?
Decision.
Ever. (probably)
Want a quick run-through right now?
Watch this Guru Overview Video!
