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We’ve got a team to help your team
Our customer experience team offers a few different levels of service. Whether you have the occasional question or are looking for a designated CSM who will be by your side every step of the way—we’ve got you.
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Frequently asked Q's
"What sold it for me was how embedded into an agent’s workflow Guru is. Guru is used on 70% of our support tickets because they can continue working their ticket and just pop up knowledge using the browser extension in the context of their job."
"You can tell when someone’s been onboarded using Guru vs onboarded before we had Guru in place. There’s a very different mentality in terms of how they search. I think for the new hires who get started with Guru, they probably feel a lot more confident in terms of finding information.”
"We used the opinions of our team to judge if Guru was a success. Everyone liked Guru. No one liked wikis."
"We are huge users of Slack on the Greenhouse sales team. Internal sales conversations happen here all daylong. Having Guru + Slack ensures our sales reps have a highly streamlined workflow with Guru ensuring all our sales knowledge lives right where sales conversations are taking place!"
"Using Guru has been a home run for us. I can see it being adopted for any team that has a changing knowledge base that they need to update quickly, is reliable, and easily accessible through Slack."
"Our team tells me they use Slack more because of Guru."
"With Guru, have decreased response time; bridged internal knowledge gaps; streamlined internal communications; and bolstered our external help center through the use of verification on mirrored knowledge in Guru."
“Guru is a must-have solution for our advisors that empowers our support and success teams to provide great service to our customers. Guru brings together all the knowledge that our advisors need and gives it to them where they are already working, across all of our support channels. This ensures we provide fast, accurate and consistent answers to our customers every time.”
"Because of Guru, our entire company is aligned— across the globe. We’ve reduced repeat questions and I can finally stop answering emails at 10pm every night."
“I can’t remember the last time someone has asked me where something is.”
"Before Guru, our [...] knowledge existed everywhere i.e. in our heads, in Google Docs, in notebooks on desks, in our product, on our website - literally everywhere. It was time consumptive. Guru has centralized our knowledge and become a one stop shop."
"As a relatively new employee, Guru has by far been my favorite resource for finding things out on my own without needing to ask a more tenured colleague."
"How easy, fast, and convenient it is to get the answers you need to do your job. It has allowed me to more efficiently and accurately help my clients, while reducing stress for me and my coworkers."
"With Guru, in a matter of seconds - answer questions that would otherwise slow down my sales process. I pride myself on being hyper-responsive to my client's needs and I don't know of another piece of technology our company uses that so directly enables me to do so."
"Guru is simply the easiest, most straightforward way to get information. I can access the browser extension from any page, and the ability to recall information instantly is invaluable to me. Knowing that the information is always up-to-date is icing on the cake."
"The app itself is simple and allows for a very visually friendly organization method for a large amount of data, and the Google extension and Slack integration were very influential in allowing it to be easily brought to the team workflow."
