Switching from Tettra to Guru gives your team a powerful, easy to use, in-workflow solution for knowledge management. It’s more than just a wiki, and it works with the apps you already use. Designed for your whole company, Guru helps you empower your team with real-time knowledge from experts across every department, wherever you need it.
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Team communication platforms are key, especially for distributed or remote teams. While Tettra’s Slack integration allows you to search and suggest knowledge, we built Guru’s Slack integration to help you access, create, share, and update knowledge without ever having to leave the chat window.
Guru was built from the ground up to work with Slack — but we know your work goes beyond chat, and we think your knowledge base should too. Tettra’s wiki-based portal solution still requires you to open a new window or tab and log in in order to access or create knowledge. See why your company deserves better than a wiki.
With Guru’s browser extension and product integrations, on the other hand, knowledge lives where you work, saving you valuable time in searching for answers — especially in phone calls or live chats, where quick responses are required. Instead of just connecting systems, Guru integrates with and overlays the places you spend time in, like Google Docs, Microsoft Outlook, Zendesk, Salesforce, and more.
It’s not enough just to find knowledge, you have to ensure that what you find is correct and up-to-date. Guru’s verification engine ensures that knowledge is regularly checked and verified, updated, or archived, on the schedule of your choosing. Wiki systems like Tettra have no checks and balances, leading to stale knowledge, distrust, and low org-wide usage.
Tettra’s keyword search means you have to spend time digging through pages of incorrect results to find what you need. Guru does the hard work for you. It suggests appropriate knowledge based on your workflow or what’s on your page, so you can stop digging and stay focused, wherever you are.
“The pace at which our platform innovates, and the pace at which our marketing team provides supporting content for that innovation, made sending out emails or updating our wiki ineffective. There were too many places for people to go to get the information they needed and there was too much going on for them to keep up with multiple sources. We needed something that had everything together in one place that was easy to access.”
Guru’s robust and flexible setup and features give you control over your company’s knowledge, allowing you to easily reassign ownership as necessary, add and manage tags to make knowledge more discoverable, and delete or archive knowledge in bulk. Internal wiki solutions have rigid structures and inflexible formatting, making scaling knowledge difficult and less collaborative. You can even restrict knowledge to specific individuals and teams when you need to.
Make sure that what you’re putting in your knowledge base is useful. Guru’s analytics help you understand who’s reading what so you can make sure everyone who needs to is staying in the loop. Instead of just storing knowledge, Guru takes you one step further by making sure it’s actually being used by your team.
Guru integrates with many of the team collaboration software you already have in your tech stack. That means you can create, access, update and share information in collaboration tools like Slack, Microsoft Outlook, Google Drive, Salesforce, Intercom, and more.
You shouldn’t have to leave what you’re doing to add an important piece of knowledge to your knowledge base. Guru’s browser extension allows you to easily capture information anywhere you’re learning and turn it into a bite-size Card, allowing you to instantly and painlessly update your single source of truth.
With Guru’s expert verification, everyone in your organization has access to the person who knows best. You'll never worry that your knowledge is out-of-date or inaccurate because Guru regularly prompts experts to check and verify, update, or archive the knowledge they own.
Don’t let a blank knowledge base hold you back. Use Guru’s content sync to import knowledge you may have already captured in document management and content management systems like Confluence, Jira, Dropbox, and Google Docs to get started without interrupting business.
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