Wes Andrues has enjoyed a long career of managing people and technology in the security space. Following retirement from the Air Force, where he supported the communications directorate in the Joint Staff at the Pentagon, he assumed the vice director of operations role at the Department of Defense's network operations center (now incorporated into US CYBER Command). Wes also served in leadership and compliance roles within Army Cyber Command at Fort Belvoir, VA, then transitioned into industry as chief of compliance for Atlanta-based SecureWorks. He enjoys writing on technology and compliance topics (see his posts on LinkedIn) and has a passion for the computer security vocation.
Knowledge management is an essential skillset when it comes to security orchestration, automation, and response (SOAR). Read why proper security analysis, prevention, and response depends on the operational art of knowledge sharing, and how our security
Guru's Security Overview: How We Keep Your Data Safe
We take data security very seriously at Guru. Our risk and compliance officer outlines how Guru actively works to protect knowledge, limit sensitive data ingestion, and deliver peace-of-mind to security-conscious teams.
70% of IT help desk professionals and customer service reps have access to a knowledge management solution, which helps them shift left and push ticket resolution as close to the customer as possible. Find out how knowledge management reduces help desk c