Hillary is a passionate "user empowerer" who excels at propelling teams forward through fostered collaboration, transparent communication, data clarity, and a generous pour of cold brew coffee. Hillary is a passionate "user empowerer" who excels at propelling teams forward through fostered collaboration, transparent communication, data clarity, and a generous pour of cold brew coffee. As a mom of two vivacious kids under 3, she's still mastering the art of nurturing both her family and her career. Before joining Guru, Hillary honed her customer experience skills in diverse technical roles spanning the public sector, academia, and the nonprofit sector. Now, in her role as the Senior Director of Customer Voice & Implementation Strategy, she's on a mission to unearth captivating stories from across the customer journey, amplifying these stories to not only enhance the product but also elevate the company's impact. When she's not talking with customers, you can find her holding Disney dance parties in her kitchen with her kids.