The wiki allows experts in various areas – client knowledge, specific business processes, transactional details, etc. – to share their knowledge for an overall business benefit. Access to a shared internal knowledge base increases your team’s collective knowledge. It also reduces time spent searching for information, streamlines onboarding and training processes, and ensures the preservation of institutional knowledge by continuously capturing team members’ knowledge.
How to create an internal company wiki
Setting up an internal wiki for your business can be relatively easy if you use the right tool. Traditional wikis have numerous limitations: they may be overly complex, unintuitive, or require too much time spent searching by the user. Fortunately, better options are available.
With a user-friendly internal wiki tool, you can build a company wiki that’s easy to search, edit, and navigate with a sensible content hierarchy. Your internal wiki should allow linking between your pages, integrate with your other knowledge management tools, and provide permissions and access rights management.
Here are some simple steps to follow to implement your ideal internal wiki:
1. Select your software
You want a tool that offers all of the features mentioned above. In most cases, you are also looking for software that is either very easy to install or configure or skips these steps and works right from your browser. Integration with your company’s other tools is key to keeping your internal wiki up to date and providing value to your team. Learn more about choosing a knowledge management software.
2. Import content or start creating
With software that supports integration, you can easily import your company’s existing content into your new internal wiki. The right tool also makes creating and editing new content an easy-to-understand, user-friendly process.
3. Implement internal links
Adding internal links to related, similar, or complementary content on internal wiki pages can make it more efficient for team members to find what they need. Adding internal links to additional content on the wiki allows your users to enhance their understanding of a specific topic or process.
4. Decide on permissions and access rights
You will need to configure your internal wiki’s permissions and access rights based on what content should be shared with everyone in your company versus what should be private or only available to certain teams. Permissions can be set to determine who is allowed to edit your content, as well as which employees should access your account settings and billing information.
5. Welcome your team to the wiki and solicit involvement
A well-designed wiki welcome page can explain its intended benefits for employees and provide guidance on how to use it. It can also answer questions about searches, editing permissions, and key contacts. To make sure your company derives the most benefit from an internal wiki, encourage team members to regularly contribute, calling attention to their areas of expertise and offering incentives for adding and editing content, when appropriate.
Benefits of internal wikis
Company wikis are generally very easy to set up and populate initially, which can make them a great solution for getting started in knowledge management. Anyone familiar with Wikipedia can understand how they work, and many solutions are offered as part of other software packages (ex: Confluence is part of Atlassian’s larger software packages, including Jira and Trello). Here are some other benefits of internal wikis:
Content creation and editing
Internal wikis usually have simple content management systems (CMS) that allow anyone to create and format long form or short form knowledge. The functionality usually includes the ability to create outlines or bullets, hyperlinks, different heading levels, colors, as well image embed functionality.
While you may want to wall off certain sections, wikis are designed to be edited by anyone. Allowing everyone at the company to add what they know makes it easy for subject matter experts to add their know-how to a system that can be accessed by all.