The AI-powered single source of truth for retail organizations
Guru brings your brand guidelines, promotions calendars, customer policies, and more together by combining enterprise AI search, intranet, and wiki—giving store managers, e-commerce merchandisers, service reps, and category managers fast, trusted access to what they need daily while providing insights to optimize customer experience.
With Guru, retail teams get a single trusted platform to centralize product info, store ops procedures, and customer data—enabling employees to self-serve information and work smarter.
Key capabilities for retail
Instant, trusted AI answers to product and policy questions
Retail staff get quality guidance the moment they need it, reducing interruptions and improving customer service. Answers are sourced from connected apps and surfaced directly in your workflow so the knowledge your team needs to do their job is always available wherever they need it.
Central repository for promotions, guidelines and more
Consolidate evolving sales plans, store standards, and merchandise data in one up-to-date platform teams can rely on.
Secure automation and retail expertise for shopping confidence
Guru uses smart automation to draft docs and identify gaps and duplicate content—then taps your top retail experts to verify accuracy, maintaining a trusted single source of truth.
Get instant AI Answers from your content
Keep tabs on what your team is searching for with expert review
Write like a pro with AI-powered content assist
Add trust to your company knowledge with verification
Proactively push relevant info where it’s needed with knowledge triggers
Send critical updates that can’t be missed with announcements
Unlock potential across retail roles
Store Managers
- Improve consistency across locations
- Accelerate training and onboarding
- Optimize staffing and inventory using reporting insights
E-commerce Merchandisers
- Increase conversion rates with latest creative guidelines
- Maintain brand standards easily as products change
- Leverage customer insights to personalize site experience
Customer Service Representatives
- Resolve more issues on first contact with trusted info
- Reduce case closure times using templates
- Improve satisfaction through policy transparency
Category Managers
- Negotiate supplier contracts armed with benchmarks
- Plan product assortments and pricing leveraging data
- Ensure consistent promotions across markets
