How Thinkific Built a Governed Knowledge Layer with Knowledge Agents

How an education technology platform built the governed knowledge layer that powers every AI tool and every team

How a Healthcare Company Improved Member Support with Knowledge Agents

Building a citation-first Knowledge Agent to help support reps answer complex member questions faster and more accurately, this global telehealth platform maintained its "keep healthcare human" ethos while driving measurable productivity gains across its operations teams.

How Faire Reclaimed 6 Hours a Week and Rebuilt Team Trust with Quality Automations

Quality automations didn't just reduce Faire's verification burden — they gave their team the breathing room to think beyond maintenance and the necessary foundation to expand their use of Guru and AI.

How PetDesk Used Quality Automations to Create Operational Clarity

With a few targeted quality rules and a fearless testing approach, PetDesk's CS Ops team cleared the noise from Guru and changed hearts and minds about the value of knowledge maintenance.

How Steno Cut Support Volume in Half with a Knowledge Agent Built in Days

Using a single Knowledge Agent to support field videographers in a legal environment where speed and accuracy are crucial, Steno freed up its human team to focus on the important work.

Customer Support

How Perk scaled global customer care with Guru

How Perk centralized communication, improved AI relevance, and empowered agents at scale using Guru’s connected, governed knowledge layer.

Efficiency

How Lemonade keeps support knowledge trusted at scale with Guru

Discover how Lemonade created a governed, transparent request system that keeps 5,000+ Guru Cards accurate, verified, and consistently adopted across global teams.

Best Practices

Guru’s People Ops Team Uses Guru to Streamline Comms, Boost Clarity, and Build a Better Employee Experience

See how Guru’s People Ops team uses Guru to streamline HR communication, reduce noise, and deliver a better employee experience through clear, accessible knowledge.

Customer Experience

How Empathy delivers accurate, region-specific AI answers with Guru

Empathy used Guru’s Knowledge Agents to separate U.S. and Canadian content, giving their care team faster, more accurate answers.

Enterprise Search

How Favor’s Fleet Team resolves niche support issues faster with Guru

Favor is a Texas-based delivery platform powered by Runners and backed by H-E-B. Their Fleet Team uses Guru’s AI Agent to get faster, more accurate support.

Product Onboarding

How HireVue cut support onboarding time by 60% with Guru

Learn how HireVue cut support onboarding time by 60% with Guru, enabling new agents to quickly find answers, reduce reliance on senior teammates, and gain confidence from day one.

Intranet

How FoodCorps gives staff faster, trusted answers with Guru

See how FoodCorps simplified knowledge access and boosted productivity with Guru across their org

Customer Experience

How Paraco Gas reduced call handle time by 8% with Guru

Learn how Paraco Gas slashed call handle times with Guru, transforming customer satisfaction.

Knowledge Management

How Symphony Workplaces gives staff faster answers with Guru

Learn how to streamline operations using Guru to centralize and improve access to vital information with Symphony Workplaces

Customer Support

How Bonafide Health delivers faster CX answers in Slack with Guru

How Bonafide Health leveraged Guru’s Suggested Answers in Slack to streamline CX

Change Management

How Movable Ink scaled onboarding and knowledge access with Guru

Movable Ink transformed its knowledge management during rapid growth by implementing Guru and centralizing information—learn how!

Knowledge Management

The Importance of a Knowledge Council and Other Governance Best Practices

Plus, a guide to create one of your own.

Efficiency

How a prominent healthcare company uses Guru to ensure access to up-to-date information in high-pressure situations

Enterprise Search

How a household DTC company uses Guru for fast and accurate customer support

Discover how a direct-to-consumer home essentials brand enhanced customer service with Guru's AI-driven inventory management.

Knowledge Management

How Lemonade speeds up training and maintains trusted answers with Guru

See how Lemonade leverages Guru’s AI Source of Truth to streamline onboarding, keep knowledge accurate, and empower specialists across its fast-growing insurance platform.

Efficiency

How Xenium HR builds trusted, centralized HR knowledge with Guru

Xenium HR transformed their operations by centralizing knowledge with Guru, improving efficiency, consistency, and trust across their HR and payroll services.