customer support
How to Scale Customer Success

How Outdoorsy Navigated Bumpy Roads and Exponential Growth


Remotathon Recap: Scaling 21st Century Customer Support Teams

Spooky Scenarios That Keep Support Managers Up At Night

10 Customer Follow-Up Mistakes Experts Make

5 Low-Budget Ways to Improve Customer Experience in 2020

Why Customer Support Teams Need Extra Love

Supporting Your CX Teams With Collaborative Knowledge Management

How a Self-Serve Product Training Academy Fuels Scalable Customer Success

Customer Service vs Customer Success

Show Customers Love With Amazing Customer Experiences

Invest in Post-Purchase Customer Experience to Drive CX Impact

5 Key Principles of Direct-to-Consumer Customer Support

The Top 3 Signs Your Support Team Needs Knowledge-Centered Service

Recap: How Your Direct-to-Consumer Support Team Can Sleigh the Holidays

How Bad Information Destroys Customer Service Experiences

The Customer Support Stats You Need to Know When Creating a Strategy

Don't Drop the Ball: The Simple Reassurance of Confirmed Knowledge

Know Your Terminology: Customer Support vs Customer Experience

How to Craft Digital Communication Experiences Your Customers Will Love

Webinar Preview: Crafting Digital Communication Experiences Your Customers Will Love

How Lucidchart’s Support Team Drives Revenue by Helping Customers Help Themselves

Customers Are Coworkers: What CX Can Learn From HR

8 Simple Rules for Making Customers Happy: Q&A

How SAP Concur Goes Beyond Customer Happiness

Building A Better Customer Relationship Management Strategy

How Customer Support Teams Can Drive Revenue Without Being Slimy

Industry Leaders Agree: Customer Support Is a Revenue Generator, Not a Cost Center

8 Simple Rules for Making Customers Happier: Embody the Champion You Want Your Customer to Become

Shift Left, Reduce Costs, Thank Knowledge Management

HubSpot Webinar Recap: How Customer Success is Key to Business Growth

6 Reasons Why You Should Build a Customer Education Program

How Shinesty's Customer Experience Team Increased Repeat Purchase Rate by 26%

How ClickFunnels Empowers Agents to Drive Revenue

Silos are out. Collaboration is in.

5 Takeaways from Support Driven Expo 2018

AI for Customer Support Leaders - Briefing Recap & Take-Aways

The Importance of SEO to Your External Help Center

Why Knowledge Centered Support Matters and How it can Impact Your Key Metrics

The Role of Messaging Apps in Your Support Stack

The Missing Link in Your Customer Support Stack: An Agent-Facing Knowledge Base

The Importance of an Internal Knowledge Base in All Hands Support

7 Slack Apps To Supercharge Your SaaS Sales & Customer Support Teams