Customer Support

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How to Scale Customer Success
Customer Support
Emma Wilcox
Emma Wilcox
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blog
Customer Support
March 25, 2022
The Top 3 Signs Your Support Team Needs Knowledge-Centered Service
Is Knowledge-Centered Service is right for your customer support team? Here are the signs to look for when evaluating a new approach.
Yael McCue
Yael McCue
blog
Customer Support
March 25, 2022
The Missing Link in Your Customer Support Stack: An Agent-Facing Knowledge Base
One often overlooked component of your customer support stack is an internal, agent-facing knowledge base. Here's what you should look for in a solution.
Alex Yamamoto
Alex Yamamoto
blog
Customer Support
March 25, 2022
The Importance of SEO to Your External Help Center
Without strong SEO, your external help center won't be found by your customers. Learn why SEO is so important and tactics you can implement today to improve it.
Alex Yamamoto
Alex Yamamoto
blog
Customer Support
March 25, 2022
Why Knowledge Centered Support Matters and How it can Impact Your Key Metrics
Learn how implementing knowledge centered support can improve your key metrics like first call resolution rate, time to first response, and CSAT scores.
Alex Yamamoto
Alex Yamamoto
blog
Customer Support
November 23, 2021
Building A Better Customer Relationship Management Strategy
How do you pivot a CRM strategy to ensure your team is making customers happy? Find out with our top eight rules for customer experience teams to follow to make customer happy.
Hillary Curran
Hillary Curran
Senior Director of Customer Voice & Implementation Strategy
blog
Customer Support
November 22, 2021
HubSpot Webinar Recap: How Customer Success is Key to Business Growth
Revisit our webinar with Michael Redbord, General Manager of Service Hub at HubSpot, for insights into the paradigm shift in customer service and how customer success is becoming a key revenue driver for businesses.
Chris Anderson
Chris Anderson
blog
Customer Support
November 22, 2021
How ClickFunnels Empowers Agents to Drive Revenue
A conversation with Mark Bangerter, Director of Customer Success and Support at ClickFunnels, on how to optimize support to drive revenue.
Sunny Manivannan
Sunny Manivannan
blog
Customer Support
November 17, 2021
How to Scale Customer Success
Trying to scale your customer success team and not sure where to start? These 3 components to a competitive customer support team will set you apart.
Emma Wilcox
Emma Wilcox
blog
Customer Spotlight
May 27, 2021
Remotathon Recap: Scaling 21st Century Customer Support Teams
Hear from CX industry leaders on how they're navigating this difficult time, scaling their teams, and building new career paths within the support space.
Emma Wilcox
Emma Wilcox
blog
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blog
Customer Support
March 25, 2022
The Top 3 Signs Your Support Team Needs Knowledge-Centered Service
Is Knowledge-Centered Service is right for your customer support team? Here are the signs to look for when evaluating a new approach.
Yael McCue
Yael McCue
blog
Customer Support
March 25, 2022
The Missing Link in Your Customer Support Stack: An Agent-Facing Knowledge Base
One often overlooked component of your customer support stack is an internal, agent-facing knowledge base. Here's what you should look for in a solution.
Alex Yamamoto
Alex Yamamoto
blog
Customer Support
March 25, 2022
The Importance of SEO to Your External Help Center
Without strong SEO, your external help center won't be found by your customers. Learn why SEO is so important and tactics you can implement today to improve it.
Alex Yamamoto
Alex Yamamoto
blog
Customer Support
March 25, 2022
Why Knowledge Centered Support Matters and How it can Impact Your Key Metrics
Learn how implementing knowledge centered support can improve your key metrics like first call resolution rate, time to first response, and CSAT scores.
Alex Yamamoto
Alex Yamamoto
blog
Customer Support
November 23, 2021
Building A Better Customer Relationship Management Strategy
How do you pivot a CRM strategy to ensure your team is making customers happy? Find out with our top eight rules for customer experience teams to follow to make customer happy.
Hillary Curran
Hillary Curran
Senior Director of Customer Voice & Implementation Strategy
blog
Customer Support
November 22, 2021
HubSpot Webinar Recap: How Customer Success is Key to Business Growth
Revisit our webinar with Michael Redbord, General Manager of Service Hub at HubSpot, for insights into the paradigm shift in customer service and how customer success is becoming a key revenue driver for businesses.
Chris Anderson
Chris Anderson
blog
Customer Support
November 22, 2021
How ClickFunnels Empowers Agents to Drive Revenue
A conversation with Mark Bangerter, Director of Customer Success and Support at ClickFunnels, on how to optimize support to drive revenue.
Sunny Manivannan
Sunny Manivannan
blog
Customer Support
November 17, 2021
How to Scale Customer Success
Trying to scale your customer success team and not sure where to start? These 3 components to a competitive customer support team will set you apart.
Emma Wilcox
Emma Wilcox
blog
Customer Spotlight
May 27, 2021
Remotathon Recap: Scaling 21st Century Customer Support Teams
Hear from CX industry leaders on how they're navigating this difficult time, scaling their teams, and building new career paths within the support space.
Emma Wilcox
Emma Wilcox
blog
Customer Support
May 27, 2021
Recap: How Your Direct-to-Consumer Support Team Can Sleigh the Holidays
Support teams feel the pressure of the holiday rush: learn key strategies to set direct-to-consumer support teams up for success during the holiday season.
Emma Wilcox
Emma Wilcox
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