The Problem

Companies struggle to adopt new tools when training falls short. Employees juggle too many tools, deem those tools too complex, or simply don't recognize the value, leading to low usage.

Guru consolidates a wiki, an intranet, and AI enterprise search onto one intuitive platform. But even well-designed software risks underutilization without a solid implementation strategy. Change is hard! But with this guide, it doesn’t have to be.

The Solution

Driving adoption requires more than just announcing that you’re rolling out some new software. Be proactive in encouraging user engagement across your organization—here’s how.

Encourage your teams to use Guru where they’re already working

Don’t give employees another destination. Instead, let your teams know that Guru works where they’re already working. With a browser extension, Slack and Teams integrations, and more, employees can easily access the information they need to do their jobs without leaving their workflow.

Demonstrate value on day one

The best way to encourage people to use Guru is to show them how it’s useful. To get started quickly without manually adding each piece of content, connect your existing sources with Guru. This way, employees can start using Guru’s AI-powered enterprise search or Answers feature to get the information they need the moment they start using the tool.

Use announcements for critical updates

Guru’s announcements feature allows leaders to easily share critical company updates. Rather than wondering whether they've opened your email, proactively push information to employees via announcements and track who's read them. When critical communications come from Guru consistently, employees begin to see it as their single source of truth for company knowledge.

Use analytics to assess adoption and identify knowledge gaps

Guru's detailed analytics provides robust insights into your company's knowledge platform, including:

• Knowledge health and usage stats: Breaks down how content is being accessed and adopted across the organization.
• Strategic impact: See what features and information are being leveraged by which teams.
• Performance: Team managers can view adoption rates and metrics for their groups.
• Benchmarks: Track key indicators such as verification score and overall adoption percentage.

Additionally, Guru surfaces unanswered questions and unsuccessful searches, spotlighting knowledge gaps.