Analytics
What are Guru analytics?
Guru analytics gives you a clear, actionable view into how your team is using content across the platform. From high-level adoption trends to card-level engagement and question-level performance in answers, analytics helps you measure content health, track team usage, and see what’s working (and what’s not).
Whether you’re an Admin keeping tabs on verification, a subject matter expert tracking reach, or a leader making strategic decisions—Guru analytics gives you the data to back it up.
General analytics
Connect the dots across your workspace
Guru automatically tracks activity like card views, search success, verification status, and adoption—so you don’t have to guess what’s happening with your knowledge.
Use pre-built dashboards
Explore dashboards organized into Knowledge Health, Performance, and Guru Impact. They surface trends like most-viewed content, verification score over time, and team-level engagement.
Drill down into usage
Filter by user, group, Collection, time period, and more to answer questions about content effectiveness and team behavior.
Export data or build custom reports
Export tables, set up scheduled reports, or use Guru’s API to pull analytics into tools like Tableau, Looker, or Airtable for deeper analysis.
Custom Page analytics
Admins can now see how users are engaging with Custom Pages—including a table showing total views by Page and a pivot table of views by user. Use filters for time, user, group, and Page name to assess which Pages are most helpful and where improvements are needed.
AI answers analytics
Understand the questions your team is asking and how effectively they’re being answered. Answers analytics includes filters for group, asker, status, assigned expert, and feedback, making it easy to monitor how AI and human input are performing. Export tables and run reports to refine your knowledge strategy.
Why it matters
Understand how your knowledge is working
See what content is getting used (and what isn’t), track adoption over time, and spot gaps in usage or understanding.
Drive smarter decisions
Use data to guide your content strategy, improve enablement programs, and support employee performance and onboarding.
Prove the impact of knowledge
Demonstrate how Guru contributes to team efficiency, content trust, and operational excellence with reporting that shows real results.
Prioritize what needs attention
Verification scores and usage trends help you keep your knowledge base clean, current, and focused on what matters most.
Secure data control
Analytics access is governed by admin settings. By default, only Admins, Workspace Owners, and Authors can view analytics dashboards and Card-level insights. Admins can restrict analytics access further, limiting visibility to admins only. All analytics data stays within the Guru platform or can be exported via our secure API. Guru complies with industry standards like SOC 2 Type II and ISO 27001. Learn more on our security page.
Learn more about...
➡ ️ Training Center
➡ ️ Knowledge Agents & AI answers
➡️ Custom Pages
FAQs
You’ve got questions, and we’ve got answers.
Guru’s analytics dashboards refresh automatically—typically every 1–2 hours, with a maximum update time of 4 hours.
Yes. Admins can control access to analytics dashboards and individual Card analytics, either allowing access to Workspace Owners and Authors or limiting it to Admins only.
Yes. Guru’s analytics API lets you export usage data and integrate it into external BI tools like Tableau or Airtable. Learn more at developer.getguru.com.
Absolutely. Dashboards include user-level views, group drilldowns, and top Card reports so you can understand what content is resonating and who’s engaging with it.
Guru analytics is split into three main sections: Knowledge Health (like verification scores and content activity), Guru Impact (feature adoption and usage), and Performance (team- and user-level engagement with content). There are also dedicated dashboards for AI answers and Custom Pages.
