Guru for customer support teams
Smidigare support med AI du kan lita på
Guru omvandlar supports kunskap till omedelbara och betrodda svar - precis där ditt team arbetar.
Betrodd av tusentals företag
Håll supporten i linje med produkternas utveckling
Se till att agenter alltid har verifierad produktinformation, så att de kan assistera självsäkert - även när saker förändras.
Lös problem snabbare med svar vid arbetsflödet
Guru levererar AI-drivna svar i chatt, e-post och hjälpdeskar - så att agenter aldrig behöver byta verktyg eller leta efter information.
Introducera snabbare med verifierad kunskap
Nya agenter kommer snabbt igång med direkt tillgång till betrodda produktinnehåll - inga föråldrade dokument eller ändlös skuggning krävs.
Åtkomst över din supportsamling
See all sources
Ett verktyg för betrodda svar, dokument och uppdateringar
Omedelbara svar inuti dina supportsverktyg
Guru blandar AI-sökning, dok och wikis i en plattform som lever i verktyg som Zendesk, Slack och ChatGPT - så att agenter kan lösa problem snabbare med mindre ansträngning.
Guru works alongside:
+ more
Svar anpassade till frågan - och personen som frågar
Gurus Kunskapsagenter använder sammanhang för att framhäva rätt information direkt - så att agenter löser problem snabbare, utan att gräva.
Skapa, anslut och håll det aktuellt
Dokumentera nyckelinformation i Guru - eller dra den från dina verktyg. AI hjälper dig att skriva, översätta och verifiera innehållet - så att ditt team alltid får rätt svar.
Jämna ut supports team med strukturerade uppdateringar
Använd Anpassade sidor och Meddelanden för att hålla agenter informerade - direkt i deras arbetsflöde.
Ge varje supportroll förtroende för AI
Supportagenter
Supportteamledare och -chefer
Support Operations & Knowledge Managers
Specialister inom självbetjäning och kunskapshantering
Director of Data Strategy and Analytics
Advertising services | 501-1K employees
VP of GTM
Information technology and services | 201-500 employees
Human Resources and Support
iGaming Technology | 501-1K employees
Training Manager
Insurance | 201-500 employees
Marketing Director
Internet | 1-10 employees
“It makes creating, sharing, and organizing documentation easy. This is important for building redudancy within a team so that when one member is out another member can cover using the Guru cards.”
Marketing Operations Manager
Mid-Market | 51-1000 employees
“Our business scaled by 2x in the 1st month of Guru subscription because of no hassle and workload confusions.”
Marketing Manager
Marketing and Advertising
“I can't imagine working in my role without Guru, as it is a constant guiding light, especially in a profession like mine where the norms do change and we need to follow the regulations as a regulated bank.”
Customer operations
Banking | 5001-10,000 employees
“Guru is a game-changer for every employee in every department. Everyone has questions that arise during the day and asking those questions takes others away from their job and out of their flow. When every question has an answer in Guru it increases productivity.”
VP of Sales
E-Learning Technology | 11-50 employees
“I love that it empowers employees to figure out questions, as well as make it easy to fill gaps where questions are still being asked.”
Compliance Manager
Consumer Services
“Our business was streamlined like never before in just 2 months.”
Marketing Manager
Marketing and Advertising
“Guru has become our company’s internal “knowledge hub”. We have folks from all departments using Guru to share teaching materials as well as basic troubleshooting tips and tricks.”
CEO
Broadcast Media
“Teams I’ve worked with have adopted this quickly and found value in the platform almost immediately.”
VP of Customer Success
Professional Training and Coaching
“Guru has a phenomenal integartion section for all my team’s tools. At the click of their mouse, they can get all of the answers to their questions effortlessly, regardless of where they are in the processes.”
Customer Support Manager
Mid-market | 51-1000 employess
“We use Guru to streamline operations and make information handy for our various teams. Prior to Guru, a lot of information and processes were held in someone’s head.”
GM Finance & Accounting
IT services
“Google Docs is very limited and truly a nightmare to locate information once it’s been lost in the Google Doc abyss. Guru has helped us not only find our lost data, but make sure the data is up to date and helpful for our respective teams.”
Support Manager
FinTech | 50-200 employees
“It allows our team to communicate company-wide changes.”
Head of HR
Writing and Editing | 11-50 employees
.avif)
.png)
