Alex has been leading content marketing helping to build out the Guru blog. In his spare time he enjoys checking out new breweries, catching live music, and supporting Tottenham hotspur.
Why Knowledge Centered Support Matters and How it can Impact Your Key Metrics
Learn how implementing knowledge centered support can improve your key metrics like first call resolution rate, time to first response, and CSAT scores.
The Importance of SEO to Your External Help Center
Without strong SEO, your external help center won't be found by your customers. Learn why SEO is so important and tactics you can implement today to improve it.
The Missing Link in Your Customer Support Stack: An Agent-Facing Knowledge Base
One often overlooked component of your customer support stack is an internal, agent-facing knowledge base. Here's what you should look for in a solution.
5 Key Sales Enablement Metrics to Track Sales Performance
Track these 5 crucial sales enablement metrics to see if your solution is impacting your business KPIs. Learn more on measuring sales success from Guru.
What Sales Asset Management Solutions Don’t Understand About Content Performance
Measuring content performance becomes much more valuable when you can analyze both the sales knowledge and marketing content your sales team uses. Here's why you deserve a sales asset management system that can actually give you insights that propel your