Guru for customer support teams
Smarter support with AI you can trust
Guru turns support knowledge into instant, trusted answers—right where your team works.
Trusted by thousands of companies
Keep support aligned as products evolve
Make sure agents always have verified product info, so they can assist confidently—even as things change.
Resolve issues faster with in-workflow answers
Guru delivers AI-powered answers in chat, email, and help desks—so agents never need to switch tools or hunt for info.
Onboard faster with verified knowledge
New agents ramp quickly with instant access to trusted product content—no outdated docs or endless shadowing required.
Access across your support stack
See all sources
One tool for trusted answers, docs, and updates
Instant answers inside your support tools
Guru blends AI search, docs, and wikis into one platform that lives in tools like Zendesk, Slack, and ChatGPT—so agents can resolve issues faster with less effort.
Guru works alongside:
+ more
Answers tailored to the question—and the person asking
Guru’s Knowledge Agents use context to surface the right info, right away—so agents fix problems faster, without digging.
Create, connect, and keep it current
Document key info in Guru—or pull it from your tools. AI helps you write, translate, and verify content, so your team always gets the right answers.
Align support teams with structured updates
Use Custom Pages and Announcements to keep agents in the loop—right in their workflow.
Empower every support role with trusted AI
Support Agents
Support Team Leads & Managers
Support Operations & Knowledge Managers
Self-Service & Knowledge Management Specialists
Director of Data Strategy and Analytics
Advertising services | 501-1K employees
VP of GTM
Information technology and services | 201-500 employees
Human Resources and Support
iGaming Technology | 501-1K employees
Training Manager
Insurance | 201-500 employees
Marketing Director
Internet | 1-10 employees
“It makes creating, sharing, and organizing documentation easy. This is important for building redudancy within a team so that when one member is out another member can cover using the Guru cards.”
Marketing Operations Manager
Mid-Market | 51-1000 employees
“Our business scaled by 2x in the 1st month of Guru subscription because of no hassle and workload confusions.”
Marketing Manager
Marketing and Advertising
“I can't imagine working in my role without Guru, as it is a constant guiding light, especially in a profession like mine where the norms do change and we need to follow the regulations as a regulated bank.”
Customer operations
Banking | 5001-10,000 employees
“Guru is a game-changer for every employee in every department. Everyone has questions that arise during the day and asking those questions takes others away from their job and out of their flow. When every question has an answer in Guru it increases productivity.”
VP of Sales
E-Learning Technology | 11-50 employees
“I love that it empowers employees to figure out questions, as well as make it easy to fill gaps where questions are still being asked.”
Compliance Manager
Consumer Services
“Our business was streamlined like never before in just 2 months.”
Marketing Manager
Marketing and Advertising
“Guru has become our company’s internal “knowledge hub”. We have folks from all departments using Guru to share teaching materials as well as basic troubleshooting tips and tricks.”
CEO
Broadcast Media
“Teams I’ve worked with have adopted this quickly and found value in the platform almost immediately.”
VP of Customer Success
Professional Training and Coaching
“Guru has a phenomenal integartion section for all my team’s tools. At the click of their mouse, they can get all of the answers to their questions effortlessly, regardless of where they are in the processes.”
Customer Support Manager
Mid-market | 51-1000 employess
“We use Guru to streamline operations and make information handy for our various teams. Prior to Guru, a lot of information and processes were held in someone’s head.”
GM Finance & Accounting
IT services
“Google Docs is very limited and truly a nightmare to locate information once it’s been lost in the Google Doc abyss. Guru has helped us not only find our lost data, but make sure the data is up to date and helpful for our respective teams.”
Support Manager
FinTech | 50-200 employees
“It allows our team to communicate company-wide changes.”
Head of HR
Writing and Editing | 11-50 employees
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