Guru for customer support teams
Dukungan yang lebih cerdas dengan AI yang bisa Anda percayai
Guru mengubah pengetahuan dukungan menjadi jawaban instan, terpercaya—tep at tempat kerja tim Anda.
Dipercayai oleh ribuan perusahaan
Pastikan dukungan selaras saat produk berkembang
Pastikan agen selalu memiliki info produk yang terverifikasi, sehingga mereka dapat membantu dengan percaya diri—bahkan saat hal-hal berubah.
Selesaikan masalah lebih cepat dengan jawaban di alur kerja
Guru memberikan jawaban yang didukung AI di obrolan, email, dan meja bantu—sehingga agen tidak perlu beralih alat atau mencari info.
Pengenalan lebih cepat dengan pengetahuan yang terverifikasi
Agen baru cepat memahami dengan akses instan ke konten produk yang terpercaya—tanpa dokumen usang atau bayangan tak berujung yang diperlukan.
Akses di seluruh tumpukan dukungan Anda
See all sources
Satu alat untuk jawaban yang bisa dipercaya, dokumen, dan pembaruan
Jawaban instan di dalam alat dukungan Anda
Guru mencampur pencarian AI, dokumen, dan wiki ke dalam satu platform yang ada di alat seperti Zendesk, Slack, dan ChatGPT—sehingga agen dapat menyelesaikan masalah lebih cepat dengan upaya yang lebih sedikit.
Guru works alongside:
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Jawaban disesuaikan dengan pertanyaan—dan orang yang bertanya
Agen Pengetahuan Guru menggunakan konteks untuk munculkan info yang tepat, segera—sehingga agen memperbaiki masalah lebih cepat, tanpa penggalian.
Buat, hubungkan, dan memperbarui
Dokumentasikan info kunci di Guru—atau tarik dari alat Anda. AI membantu Anda menulis, menerjemahkan, dan memverifikasi konten, sehingga tim Anda selalu mendapatkan jawaban yang tepat.
Selaraskan tim dukungan dengan pembaruan terstruktur
Gunakan Halaman dan Pengumuman Kustom untuk tetapkan agen dalam lingkaran—langsung di alur kerja mereka.
Mendorong setiap peran dukungan dengan AI terpercaya
Agen Dukungan
Pimpinan Tim Dukungan & Manajer
Support Operations & Knowledge Managers
Spesialis Layanan Mandiri & Manajemen Pengetahuan
Director of Data Strategy and Analytics
Advertising services | 501-1K employees
VP of GTM
Information technology and services | 201-500 employees
Human Resources and Support
iGaming Technology | 501-1K employees
Training Manager
Insurance | 201-500 employees
Marketing Director
Internet | 1-10 employees
“It makes creating, sharing, and organizing documentation easy. This is important for building redudancy within a team so that when one member is out another member can cover using the Guru cards.”
Marketing Operations Manager
Mid-Market  |  51-1000 employees
“Our business scaled by 2x in the 1st month of Guru subscription because of no hassle and workload confusions.”
Marketing Manager
Marketing and Advertising
“I can't imagine working in my role without Guru, as it is a constant guiding light, especially in a profession like mine where the norms do change and we need to follow the regulations as a regulated bank.”
Customer operations
Banking  |  5001-10,000 employees
“Guru is a game-changer for every employee in every department. Everyone has questions that arise during the day and asking those questions takes others away from their job and out of their flow. When every question has an answer in Guru it increases productivity.”
VP of Sales
E-Learning Technology | Â 11-50 employees
“I love that it empowers employees to figure out questions, as well as make it easy to fill gaps where questions are still being asked.”
Compliance Manager
Consumer Services
“Our business was streamlined like never before in just 2 months.”
Marketing Manager
Marketing and Advertising
“Guru has become our company’s internal “knowledge hub”. We have folks from all departments using Guru to share teaching materials as well as basic troubleshooting tips and tricks.”
CEO
Broadcast Media
“Teams I’ve worked with have adopted this quickly and found value in the platform almost immediately.”
VP of Customer Success
Professional Training and Coaching
“Guru has a phenomenal integartion section for all my team’s tools. At the click of their mouse, they can get all of the answers to their questions effortlessly, regardless of where they are in the processes.”
Customer Support Manager
Mid-market  |  51-1000 employess
“We use Guru to streamline operations and make information handy for our various teams. Prior to Guru, a lot of information and processes were held in someone’s head.”
GM Finance & Accounting
IT services
“Google Docs is very limited and truly a nightmare to locate information once it’s been lost in the Google Doc abyss. Guru has helped us not only find our lost data, but make sure the data is up to date and helpful for our respective teams.”
Support Manager
FinTech  |  50-200 employees
“It allows our team to communicate company-wide changes.”
Head of HR
Writing and Editing  |  11-50 employees
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