Guru for customer support teams
信頼できるAIによるスマートサポート
Guruはサポートナレッジを即座で信頼できる回答に変えます。チームが作業する場所で正確に提供されます。
何千もの企業に信頼されています
製品が進化するにつれてサポートを整列させ続けます
変化することのあるものでも、エージェントが常に確認済みの製品情報を持っていることを確認します。
ワークフロー内の回答で問題に素早く対応します
Guruはチャット、メール、ヘルプデスクでAIによる回答を提供し、エージェントがツールを切り替えたり情報を探したりする必要がありません。
検証済みのナレッジでスムーズにオンボード
信頼できる製品コンテンツに即時アクセスして、新しいエージェントが迅速に対応できます。過去のドキュメントや影響力を受ける必要がありません。
サポートスタック全体でアクセス
See all sources
信頼された回答、ドキュメント、更新のための1つのツール
サポートツール内の即座の回答
AI検索、ドキュメント、ウィキを1つのプラットフォームに統合するGuru。Zendesk、Slack、ChatGPTなどのツールに存在し、エージェントが努力を削減して迅速に問題を解決できるようにします。
Guru works alongside:
+ more
質問に合わせて、質問者に適した回答
Guruのナレッジエージェントはコンテキストを使用して適切な情報をすぐに提示するため、エージェントが探し物なしで問題を素早く解決できるようにサポートします。
作成、接続、最新の情報を保持
Guruで重要な情報を記録するか、ツールからそれを引き出します。 チームが常に適切な回答を得られるように、AIがコンテンツを作成、翻訳、検証します。
信頼された AI ですべてのサポート役割を強化
サポート エージェント
サポートチームリーダー＆マネージャー
Support Operations & Knowledge Managers
セルフサービス＆ナレッジ管理スペシャリスト
Director of Data Strategy and Analytics
Advertising services | 501-1K employees
VP of GTM
Information technology and services | 201-500 employees
Human Resources and Support
iGaming Technology | 501-1K employees
Training Manager
Insurance | 201-500 employees
Marketing Director
Internet | 1-10 employees
“It makes creating, sharing, and organizing documentation easy. This is important for building redudancy within a team so that when one member is out another member can cover using the Guru cards.”
Marketing Operations Manager
Mid-Market | 51-1000 employees
“Our business scaled by 2x in the 1st month of Guru subscription because of no hassle and workload confusions.”
Marketing Manager
Marketing and Advertising
“I can't imagine working in my role without Guru, as it is a constant guiding light, especially in a profession like mine where the norms do change and we need to follow the regulations as a regulated bank.”
Customer operations
Banking | 5001-10,000 employees
“Guru is a game-changer for every employee in every department. Everyone has questions that arise during the day and asking those questions takes others away from their job and out of their flow. When every question has an answer in Guru it increases productivity.”
VP of Sales
E-Learning Technology | 11-50 employees
“I love that it empowers employees to figure out questions, as well as make it easy to fill gaps where questions are still being asked.”
Compliance Manager
Consumer Services
“Our business was streamlined like never before in just 2 months.”
Marketing Manager
Marketing and Advertising
“Guru has become our company’s internal “knowledge hub”. We have folks from all departments using Guru to share teaching materials as well as basic troubleshooting tips and tricks.”
CEO
Broadcast Media
“Teams I’ve worked with have adopted this quickly and found value in the platform almost immediately.”
VP of Customer Success
Professional Training and Coaching
“Guru has a phenomenal integartion section for all my team’s tools. At the click of their mouse, they can get all of the answers to their questions effortlessly, regardless of where they are in the processes.”
Customer Support Manager
Mid-market | 51-1000 employess
“We use Guru to streamline operations and make information handy for our various teams. Prior to Guru, a lot of information and processes were held in someone’s head.”
GM Finance & Accounting
IT services
“Google Docs is very limited and truly a nightmare to locate information once it’s been lost in the Google Doc abyss. Guru has helped us not only find our lost data, but make sure the data is up to date and helpful for our respective teams.”
Support Manager
FinTech | 50-200 employees
“It allows our team to communicate company-wide changes.”
Head of HR
Writing and Editing | 11-50 employees
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