Guru for customer support teams
Slimmere ondersteuning met AI waarop je kunt vertrouwen
Guru verandert ondersteuningskennis in directe, vertrouwde antwoorden - precies daar waar je team werkt.
Vertrouwd door duizenden bedrijven
Houd ondersteuning afgestemd op evoluerende producten
Zorg ervoor dat agenten altijd geverifieerde productinformatie hebben, zodat ze zelfverzekerd kunnen helpen - zelfs als er dingen veranderen.
Los problemen sneller op met antwoorden tijdens het werkproces
Guru levert door AI aangedreven antwoorden in chat, e-mail en helpdesks - zodat agenten nooit van gereedschap hoeven te wisselen of informatie hoeven op te zoeken.
Sneller inwerken met geverifieerde kennis
Nieuwe agenten zijn snel operationeel met directe toegang tot vertrouwde productinhoud - geen verouderde documenten of eindeloos meekijken vereist.
Toegang over je hele ondersteuningspakket
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Één tool voor vertrouwde antwoorden, documenten en updates
Directe antwoorden binnen je ondersteuningstools
Guru integreert AI-zoekopdrachten, documenten en wiki's in één platform dat wordt gebruikt in tools zoals Zendesk, Slack en ChatGPT - zodat agenten problemen sneller en met minder moeite kunnen oplossen.
Guru works alongside:
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Antwoorden op maat van de vraag - en de persoon die het vraagt
Kennisagenten van Guru gebruiken context om de juiste informatie direct naar voren te brengen - zodat agenten problemen sneller kunnen oplossen, zonder te graven.
Maak, verbind en houd het up-to-date
Documenteer belangrijke informatie in Guru - of haal het uit je tools. AI helpt je bij het schrijven, vertalen en verifiëren van inhoud, zodat je team altijd de juiste antwoorden krijgt.
Stem supportteams af met gestructureerde updates
Gebruik Aangepaste Pagina's en Aankondigingen om agenten op de hoogte te houden - rechtstreeks in hun werkproces.
Geef elke ondersteunende rol vertrouwde AI
Support Agents
Ondersteuningsteamleiders en -managers
Support Operations & Knowledge Managers
Specialisten in selfservice en kennisbeheer
Director of Data Strategy and Analytics
Advertising services | 501-1K employees
VP of GTM
Information technology and services | 201-500 employees
Human Resources and Support
iGaming Technology | 501-1K employees
Training Manager
Insurance | 201-500 employees
Marketing Director
Internet | 1-10 employees
“It makes creating, sharing, and organizing documentation easy. This is important for building redudancy within a team so that when one member is out another member can cover using the Guru cards.”
Marketing Operations Manager
Mid-Market | 51-1000 employees
“Our business scaled by 2x in the 1st month of Guru subscription because of no hassle and workload confusions.”
Marketing Manager
Marketing and Advertising
“I can't imagine working in my role without Guru, as it is a constant guiding light, especially in a profession like mine where the norms do change and we need to follow the regulations as a regulated bank.”
Customer operations
Banking | 5001-10,000 employees
“Guru is a game-changer for every employee in every department. Everyone has questions that arise during the day and asking those questions takes others away from their job and out of their flow. When every question has an answer in Guru it increases productivity.”
VP of Sales
E-Learning Technology | 11-50 employees
“I love that it empowers employees to figure out questions, as well as make it easy to fill gaps where questions are still being asked.”
Compliance Manager
Consumer Services
“Our business was streamlined like never before in just 2 months.”
Marketing Manager
Marketing and Advertising
“Guru has become our company’s internal “knowledge hub”. We have folks from all departments using Guru to share teaching materials as well as basic troubleshooting tips and tricks.”
CEO
Broadcast Media
“Teams I’ve worked with have adopted this quickly and found value in the platform almost immediately.”
VP of Customer Success
Professional Training and Coaching
“Guru has a phenomenal integartion section for all my team’s tools. At the click of their mouse, they can get all of the answers to their questions effortlessly, regardless of where they are in the processes.”
Customer Support Manager
Mid-market | 51-1000 employess
“We use Guru to streamline operations and make information handy for our various teams. Prior to Guru, a lot of information and processes were held in someone’s head.”
GM Finance & Accounting
IT services
“Google Docs is very limited and truly a nightmare to locate information once it’s been lost in the Google Doc abyss. Guru has helped us not only find our lost data, but make sure the data is up to date and helpful for our respective teams.”
Support Manager
FinTech | 50-200 employees
“It allows our team to communicate company-wide changes.”
Head of HR
Writing and Editing | 11-50 employees
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