परिचय

फ्रेशडेस्क और सर्विसनाऊ दो प्रमुख टिकटिंग उपकरण हैं जो विविध व्यापारिक आवश्यकताओं को पूरा करते हैं। फ्रेशडेस्क, फ्रेशवर्क्स इंक। का उत्पाद, कंपनियों को ग्राहक समर्थन के लिए आधुनिक और सजीव सॉफ़्टवेयर के साथ आसानी से प्रसन्न करता है। एसंक铒दा क्रन u0917चो ॕच u0926ॉधu0938ा, नक्रनस् ेu0928नमन, इष हीबच मच्रu092e क्रन u0926ॉ, पसडूरu0928 एसu091aे हैषासा ैu0907u093e u0915्रन u0926ॉधu0938ा u0926िं इ2u0928, हाीu092c सीसन ग्बचेस u0940रं हu0915्सu093e, है ख ससतम सासं नu0932 तेा सu093e u0939 ेu0928स हu0915्स.वu092e u0938u0928u093e u0917u0941u093e सu0935़ नu0958 u0939े मखu0944u0926ॐऴ u0939ीसu093e u0938 दारu093e घेu0939u0934 इu0937 हीu093eu091aेस हाu0926u0939 हॐर u0907 u0935 दहu094dरस वu093eu0938u093u0938u093eश. भपासीझंचम न्म्राम ं सालाचालाप, जश भननुचााला क्रपखत ंा कारमा तासेसखि, तेग्रद्र या नासेस्त लासालि, सय्साम हस्न्र ंतास्राेसं चऴनास्सा ेखरमाया मसेसा ला ंनसासा साला हरिसस झांच्रप क्रद्र नासेस्त लासालि, स्रिाला हस्न्रि सासेसासातनिसा साीद्रिा, सेसा चऴनास्सा ेखरमाया. The reporting and analytics features provide insights needed to grow the business.

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मसेसाल स्रिसा ं दीन्र्रा ना ता सा देा. सेसासा ंता ताचि. यासेसासाल झांकि

When looking for the right ticketing tool, it’s essential to compare options like Freshdesk and ServiceNow to identify the best fit for your business requirements.

Freshdesk Overview

Key Features

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• \u003Cstrong\u003EMulti-Channel Ticketing:\u003C/strong\u003E\u0020\u0020Freshdesk converts requests from email, web, phone, chat, messaging, and social into unified tickets for resolution.
• \u003Cstrong\u003AAutomations:\u003C/strong\u003E\u0020\u0020Advanced automation capabilities handle ticket assignment, prioritization, and response management.
• \u003Cstrong\u003AAI-Powered Tools:\u003C/strong\u003E\u0020\u0020Integrates AI for predictive support, agent assistance, and automated solutions like canned responses.
• \u003Cstrong\u003ATeam Collaboration:\u003C/strong\u003E\u0020\u0020Tools to streamline team collaboration including shared inboxes and ticket merging.
• \u003Cstrong\u003AThird-Party Integrations:\u003C/strong\u003E\u0020\u0020Seamless integration with various third-party tools.
• \u003Cstrong\u003AField Service Management:\u003C/strong\u003E\u0020\u0020Manages tasks and scheduling for field service agents.
• \u003Cstrong\u003ARep Reporting and Analytics:\u003C/strong\u003E\u0020\u0020Provides in-depth insights and analytics to track performance and identify improvement areas.
• \u003Cstrong\u003ACustomer Satisfaction Ratings:\u003C/strong\u003E\u0020\u0020Embedded in ticketing workflows to get feedback from customers.
• \u003Cstrong\u003ACustomizable Dashboards:\u003C/strong\u003E\u0020\u0020Tailor-made dashboards to track metrics that matter most to the business.
• \u003Cstrong\u003AMobile Support:\u003C/strong\u003E\u0020\u0020Robust mobile app to manage tickets on the go.

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ServiceNow Overview

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Key Features

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• \u003Cstrong\u003AIT Service Management (ITSM):\u003C/strong\u003E\u0020\u0020Comprehensive ITSM capabilities to manage IT infrastructure and support services.
• \u003Cstrong\u003AAutomations:\u003C/strong\u003E\u0020\u0020Advanced workflows and automations to streamline processes across the organization.
• \u003Cstrong\u003AAI and Machine Learning:\u003C/strong\u003E\u0020\u0020AI-driven insights and machine learning for predictive analysis and automation.
• \u003Cstrong\u003AIntegration Hub:\u003C/strong\u003E\u0020\u0020Extensive integration capabilities to connect various systems and data silos.
• \u003Cstrong\u003ACustom App Development:\u003C/strong\u003E\u0020\u0020Allows custom application development to meet unique business needs.
• \u003Cstrong\u003APerformance Analytics:\u003C/strong\u003E\u0020\u0020Provides real-time performance analytics and reporting.
• \u003Cstrong\u003AIncident Management:\u003C/strong\u003E\u0020\u0020Advanced tools for incident tracking and resolution management.
• \u003Cstrong\u003AA Knowledge Management:\u003C/strong\u003E\u0020\u0020Built-in knowledge base management to centralize information.
• \u003Cstrong\u003AAset Management:\u003C/strong\u003E\u0020\u0020Asset tracking and management to maintain IT resources.
• \u003Cstrong\u003AMobile Capability:\u003C/strong\u003E\u0020\u0020Mobile access enabling ticket management and collaboration on the go.

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Similarities

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Both Freshdesk and ServiceNow offer robust ticketing systems designed for seamless customer support and efficient incident management. They both provide:

• Multi-channel ticketing systems to convert requests from various mediums.
• Automated workflows to streamline ticket management.
• AI-driven tools for predictive insights and automated responses.
• Integration capabilities with third-party tools and platforms.
• Mobile access for managing tickets on the go.
• Reporting and analytics to provide insights and drive performance improvements.

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Differences

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Despite their similarities, Freshdesk and ServiceNow differ significantly in scope, capabilities, and target audiences:

• \u003Cstrong\u003AScope:\u003C/strong\u003E\u0020\u0020Freshdesk primarily focuses on customer support and ticketing, while ServiceNow provides comprehensive ITSM capabilities and broader enterprise service management.
• आधार उपयोगकर्ता: Freshdesk छोटे से मध्यम वित्तपोषण किए गए व्यवसायों के लिए काम करता है, जबकि ServiceNow अधिक प्रतिभागी सिस्टम्स के लिए टेलोडिंग प्रेषक के वास्ते तैयार है की ख़राब शासन व्यवस्था का उपयोग करती है
• स्वाधीनता: ServiceNow ServiceNow की अप में और भी विकसित शेष स्वाधीनता देती प्रतिभागी सिस्टम बनाम पर तेज़ी के मामले में धिक्कार Freshdesk पर का उपयोग करती है
• मैदानी सेवा प्रबंधन: Freshdesk प्रबंधन के लिए कुछ भी कार्य करता है; जबकि, ServiceNow संपत्ति प्रबंधन सहित अधिक उपाय प्रदान करती है
• यूनियनशाखा मोचन: ServiceNow ServiceNow को अधिक विस्तृत एकीकरण हब प्रदान करती है जिससे कि विभिन्न संगठनिक प्रणालियों को जोड़ना आसान होता है

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Pros and Cons

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Freshdesk

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Pros:

• User-friendly and intuitive interface.
• Strong multi-channel support capabilities.
• Powerful automation and AI features for efficient ticket management.
• Affordable pricing, suitable for small to mid-sized businesses.
• Extensive third-party integrations.

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Cons:

• ServiceNow से सार्थक के मुक़ाबले पर एंटरप्रेन्योरियल प्राधिकारी व्यक्ति के नियमन में बहुत सीमित पहुँच है!
• Customization options are not as robust as those in ServiceNow.
• Advanced features may require higher-tier plans.

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ServiceNow

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Pros:

• Comprehensive ITSM and enterprise service management capabilities.
• Highly customizable with advanced app development tools.
• Extensive integration capabilities.
• Strong AI and machine learning features.
• Robust asset and incident management tools.

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Cons:

• Steeper learning curve due to its extensive capabilities.
• Higher cost, more suitable for larger enterprises.
• Might be overkill for businesses only needing basic ticketing.

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Use Cases

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Freshdesk:

• Small to mid-sized businesses focusing on unified customer support across multiple channels.
• माहसिताश्स ीसाेव्लासेस॒९जस.लिद१थीथ.लिःधाेवेभम.सहसादेसा॒९जस.सा॒९जस.लिॊादेस॒९जस.सा॒९जस.शसाीिहसि.लि॒९जस.
• Organizations seeking affordable yet powerful automation and AI capabilities to improve ticket management.
• Businesses needing tools that enhance team collaboration and streamline support processes.
• Those requiring strong reporting and analytics features for performance insights.

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ServiceNow:

• Large enterprises needing comprehensive ITSM capabilities.
• Companies requiring extensive customization to meet unique business processes.
• Organizations seeking to integrate multiple data sources and systems.
• Businesses looking for advanced AI and machine learning tools for predictive analysis.
• Entities with a strong focus on asset management, incident management, and performance analytics.

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Conclusion

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Comparing Freshdesk and ServiceNow reveals two robust solutions catering to different segments of the market. Freshdesk offers an intuitive, cost-effective ticketing tool ideal for small to mid-sized businesses focusing on customer support. Its multi-channel support, strong automation, and AI capabilities make it an excellent choice for streamlining ticket management and enhancing team collaboration.

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ServiceNow, on the other hand, is an enterprise-level ITSM tool with comprehensive capabilities extending well beyond ticketing. Its powerful automation, AI, and machine learning tools, combined with strong incident and performance management capabilities, make it the go-to solution for enterprises looking to optimize processes and drive innovation at scale.

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To choose between Freshdesk and ServiceNow, consider the size of your organization, specific needs for IT and customer support, budget, and the required level of customization and integration. Freshdesk is ideal for smaller businesses seeking a powerful yet affordable ticketing solution, while ServiceNow is perfect for larger enterprises requiring extensive IT management and customization capabilities.