GURU FOR IT SERVICE ORGANIZATIONS

AI-powered solutions for smarter, more efficient IT service orgs

All the answers.

Guru centralizes your organization’s knowledge, making it easy to find, document, and share content right where you work

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Join the thousands of companies that use and love Guru

Standardize and scale troubleshooting, policies, and best practices in Guru so your teams are all working from the same playbook—no more guesswork, inconsistencies, or bottlenecks.

Save time by making past fixes easy to find. With Guru, your team can instantly access trusted solutions right where they’re working, so you’re not solving the same problems twice.

With Guru, your teams experience less frustration, fewer repetitive questions, and more time spent doing meaningful work without the constant firefighting.

Get answers from every app your organization uses

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Find answers, document info, and share updates all in one place

Find reliable answers instantly, right where your team works

Built for fast-moving IT services teams, Guru combines the best of AI-powered search, wiki, and intranet features into one platform. Guru delivers instant, reliable answers sourced directly from your content—like troubleshooting guides, security policies, and client documentation—right within the tools you already use, from Slack to ChatGPT to service desk apps. The result? Faster resolutions, standardized processes, and more efficient teams.

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Get context-rich answers that eliminate guesswork and help everyone work smarter

Guru’s Knowledge Agents don’t just fetch generic search results—they supercharge search by filtering out the noise and delivering personally tailored answers. By understanding the context of the question and the person asking, Agents deliver precise, topic-specific insights sourced from the most reliable and applicable content. Whether troubleshooting issues, managing requests, or maintaining security compliance, Knowledge Agents provide fine-tuned answers directly in your workflow so your team can focus on delivering seamless, efficient services.

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Document what you need, connect the rest—Guru brings it all together

Whether pulling from connected tools or storing content in Guru, workers get instant access to the information they need. Guru’s intuitive editor simplifies documentation, while AI refines, personalizes, and translates content. With shared drafts and in-line comments, teams collaborate seamlessly, keeping projects on track and workflows centralized across the organization.

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Share critical updates easily and give every team a go-to home base

Keep everyone on the same page with Guru’s Custom Pages. Create dedicated spaces for departments, client teams, or projects and organize RFPs, strategy docs, brand guidelines, client updates. Leaders can send urgent updates, process changes, or security alerts directly to teams in their workflow (like in Slack, email, or other tools) and confirm that critical messages are seen and acted on, keeping teams informed and moving forward without missing a beat.

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Browser extension

Find answers without switching apps—whether you’re working in help desk systems, company portals, or other tools.

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Verification

Set automatic reminders for SMEs to review content, ensuring the info that employees are accessing is reliable and up-to-date.

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Role-based access control

Users only see )and get AI-powered answers from) content they already have access to, keeping information secure.

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Unlock potential across IT roles

The people have spoken

Rating 4.7

>3000 reviews

Guru is a leader in the Intranet, Knowledge Base,
‍and Enterprise Search categories across all ratings platforms

/10

Guru is a leader in the Intranet, Knowledge Base,
‍and Enterprise Search categories across all ratings platforms

Director of Data Strategy and Analytics

Advertising services | 501-1K employees

VP of GTM

Information technology and services | 201-500 employees

Human Resources and Support

iGaming Technology | 501-1K employees

Training Manager

Insurance | 201-500 employees

Marketing Director

Internet | 1-10 employees

“It makes creating, sharing, and organizing documentation easy. This is important for building redudancy within a team so that when one member is out another member can cover using the Guru cards.”

Marketing Operations Manager

Mid-Market | 51-1000 employees

“Our business scaled by 2x in the 1st month of Guru subscription because of no hassle and workload confusions.”

Marketing Manager

Marketing and Advertising

“I can't imagine working in my role without Guru, as it is a constant guiding light, especially in a profession like mine where the norms do change and we need to follow the regulations as a regulated bank.”

Customer operations

Banking | 5001-10,000 employees

“Guru is a game-changer for every employee in every department. Everyone has questions that arise during the day and asking those questions takes others away from their job and out of their flow. When every question has an answer in Guru it increases productivity.”

VP of Sales

E-Learning Technology | 11-50 employees

“I love that it empowers employees to figure out questions, as well as make it easy to fill gaps where questions are still being asked.”

Compliance Manager

Consumer Services

“Our business was streamlined like never before in just 2 months.”

Marketing Manager

Marketing and Advertising

“Guru has become our company’s internal “knowledge hub”. We have folks from all departments using Guru to share teaching materials as well as basic troubleshooting tips and tricks.”

CEO

Broadcast Media

“Teams I’ve worked with have adopted this quickly and found value in the platform almost immediately.”

VP of Customer Success

Professional Training and Coaching

“Guru has a phenomenal integartion section for all my team’s tools. At the click of their mouse, they can get all of the answers to their questions effortlessly, regardless of where they are in the processes.”

Customer Support Manager

Mid-market | 51-1000 employess

“We use Guru to streamline operations and make information handy for our various teams. Prior to Guru, a lot of information and processes were held in someone’s head.”

GM Finance & Accounting

IT services

“Google Docs is very limited and truly a nightmare to locate information once it’s been lost in the Google Doc abyss. Guru has helped us not only find our lost data, but make sure the data is up to date and helpful for our respective teams.”

Support Manager

FinTech | 50-200 employees