Customer service templates for email, help center, and more (free!)

Use this Card to capture all of the key information about a feature release in one spot, including how to support the feature through various channels.

Use this template to ensure your conversations with customers match your company’s brand voice and tone.

Use this template to document an upcoming feature and any supporting information your team may need.

Use this template to document troubleshooting guidelines for your product and ensure that your customer-facing teams can help the customer solve the issue at hand.

Use this Card as a place to document your team's scheduling, coverage, and service level agreements.

Use this Card as a place to gather important onboarding information for members of your support team.

Use this Card as a place to document the best ways to respond to customers asking questions on Twitter.

Use this Card as a place to document the best ways to get to know each other and quickly communicate.

Use this Card as a place to coach customer support team members on how to speak with your customers.