Sign up free
|
Log in
Guru Logo
Product
How Guru works

See how Guru's single source of truth delivers instant, AI-powered answers in your workflow

Integrations

Connect your existing workflows & tools

All features

Comprehensive feature list for Guru's all-in-one platform

See how our AI search is different
Get instant answers where you work. Then, save that content to effortlessly build a trusted single source of truth as you work.
Solutions

Use cases

Enterprise AI search
AI-driven company search
Company Wiki
Automated centralized knowledge base company search
Employee Intranet
Customizable employee engagement hub
See all solutions  >

Teams

Human Resources
Operations & IT
Product & Engineering
Customer Support
Sales
Marketing
Learning & Development

Industry

Technology
Non-profit
Marketing & Creative Services
Healthcare
IT Services
Retail
Business Services
Manufacturing
Finance
Construction & Engineering
Education
Transportation & Logistics
Insurance
Pharma & Clinical Research
Utilities & Telecom
Travel
Featured Field Guide
How Lemonade Built a Slack-Powered Knowledge Request System to Maintain 90% Guru Adoption
See all Field Guides  >
Resources
Learn

Watch our library of product overviews and explainer videos

Live workshops

Join our Customer Solutions team for live, collaborative sessions

Field Guides

Understand how real teams are solving their problems with Guru

Help Center
Community
Reference
Blog
Developers
Free Templates
Learn more about AI-powered Knowledge Agents
Pricing
Sign up free
|
Log in
Watch a demo
We use cookies to give our users a better experience.  By using this site, you agree to our Privacy Policy.
Okay
Arrow icon
Back to template gallery
Guru logoGuru logo
Guru logo

Customer Support Overview

Use this Card as a place to organize relevant information for members of the customer support team.

Get the template
Get these templates
Watch a demo
Explore templates
Communications
30-60-90 Day Plan Templates
Product Documentation Template
Best Practices to Reduce Meetings
Brand Guidelines - Press Kit
Branded Slides
Change Management Plan Templates
Chrome Extensions for Productivity (via Noom)
Company Objectives and Key Results (OKR) Template
Customer-facing Communications Template (Voice and Tone Guide)
Customer Support "Voice"
Customer Support Overview Template
Customer Win Story
Employee Handbook: How to Create or Update Yours in 2024
Enable G Suite Multifactor Authentication
Feature Release Template
Executive Summary Template
Press Release Templates from PR Pros
Glossary of Terms
Goals of Support Onboarding
Guide to Your First Weeks!
Guru 101 Template
Sales Script Documentation Template
How Our Team Uses Asana
How to Create a Unified Support Team
IT Request Submission Template
How to Use Slack
Communication Plan Templates
Case Study and Customer Quote Template
Project Plan Templates
IT Information Overview Template
Engineering Project Feedback Template
Internal Communications and Team Updates
Internal Content Style Guide
Meeting Minutes Templates and How-to
Mission and Vision Statement Examples and Templates
Daily Briefing Template
Process Documentation Template with How-to and Examples
Project Communication Plan Templates with Examples and How-To
Project Proposal Templates
Project Summary Template
Recommended Slack Channels Template
Remote Work Resources Template
Required Microsoft Teams Channels Template
Return to Office Milestones, Timelines, and Recommendations Templates
Return to Office Roadmap Template
Revenue Team Newsletter Template
Sales Enablement Charter Template
Sales Onboarding Template
Sales to Customer Success Information Flow Template
Slack Best Practices Template
Social Media Plan
Support Policies and Procedures Template
Productive Meeting Best Practices Template
Voice of the Customer: Strategy and Survey Templates
Customer Service
30-60-90 Day Plan Templates
Change Management Plan Templates
Company Objectives and Key Results (OKR) Template
Customer-facing Communications Template (Voice and Tone Guide)
Customer Experience Template Collection
Customer Support "Voice"
Customer Support Overview Template
Feature Documentation Template
Feature Release Template
Glossary of Terms
Guru 101 Template
How Our Team Uses Asana
How to Create a Unified Support Team
Meeting Minutes Templates and How-to
Process Documentation Template with How-to and Examples
Project Proposal Templates
Project Summary Template
Recommended Slack Channels Template
Return to Work and Remote Work Template Collection
Social Media Plan
Support Policies and Procedures Template
Voice of the Customer: Strategy and Survey Templates
Employee Onboarding
30-60-90 Day Plan Templates
Brand Guidelines - Press Kit
Change Management Plan Templates
Company Objectives and Key Results (OKR) Template
Competitor Battle Card
Customer-facing Communications Template (Voice and Tone Guide)
Customer Support Overview Template
Customer Win Story
Employee Handbook: How to Create or Update Yours in 2024
Enable G Suite Multifactor Authentication
Glossary of Terms
Goals of Support Onboarding
Guide to Your First Weeks!
Guru 101 Template
HR and People Ops Template Collection
Onboarding Checklist Template
Employee Turnover Rate Calculator and Template
How to Use Slack
Case Study and Customer Quote Template
Internal Content Style Guide
Meeting Minutes Templates and How-to
One-on-One Meeting Templates
Process Documentation Template with How-to and Examples
Required Microsoft Teams Channels Template
Sales Onboarding Template
HR and People Ops
Guru 101 Template
Employee Offboarding Templates
Marketing
30-60-90 Day Plan Templates
Proven Go-to-Market (GTM) Strategy Templates
Brand Colors
Brand Guidelines - Press Kit
Chrome Extensions for Productivity (via Noom)
Proven Cold Sales Email Templates
Company Objectives and Key Results (OKR) Template
Competitor Battle Card
Customer-facing Communications Template (Voice and Tone Guide)
Cross-Functional Team Guide
Customer Support "Voice"
Customer Win Story
Feature Release Template
Press Release Templates from PR Pros
Glossary of Terms
Guru 101 Template
Sales Script Documentation Template
How Our Team Uses Asana
How to Use Slack
Communication Plan Templates
Case Study and Customer Quote Template
Meeting Minutes Templates and How-to
Mission and Vision Statement Examples and Templates
Process Documentation Template with How-to and Examples
Project Proposal Templates
Project Summary Template
Revenue Team Newsletter Template
Sales Enablement Charter Template
Social Media Plan
Operations and IT
12+ Action Plan Templates
30-60-90 Day Plan Templates
9 Excel Project Management Templates
Best Practices to Reduce Meetings
Intranet Software Requirements Template
Change Management Plan Templates
Intranet CMS Requirements Template
Company Objectives and Key Results (OKR) Template
Competitor Battle Card
Employee Handbook: How to Create or Update Yours in 2024
Enable G Suite Multifactor Authentication
Glossary of Terms
Guide to Your First Weeks!
Guru 101 Template
HR and People Ops Template Collection
How Our Team Uses Asana
Onboarding Checklist Template
Employee Turnover Rate Calculator and Template
Root Cause Analysis Template
IT Request Submission Template
How to Use Slack
Communication Plan Templates
IT Information Overview Template
Engineering Project Feedback Template
Meeting Minutes Templates and How-to
Mission and Vision Statement Examples and Templates
Employee Offboarding Templates
One-on-One Meeting Templates
Process Documentation Template with How-to and Examples
Project Proposal Templates
Project Summary Template
Recommended Slack Channels Template
Remote Work Resources Template
Required Microsoft Teams Channels Template
Return to Office Milestones, Timelines, and Recommendations Templates
Return to Office Roadmap Template
Slack Best Practices Template
Product Management
30-60-90 Day Plan Templates
Proven Go-to-Market (GTM) Strategy Templates
Product Documentation Template
Virtual Product Brainstorm Template
Brand Colors
Branded Slides
Chrome Extensions for Productivity (via Noom)
Company Objectives and Key Results (OKR) Template
Competitor Battle Card
Cross-Functional Team Guide
Customer Support "Voice"
Customer Support Overview Template
Feature Documentation Template
Feature QA Process
Feature Release Template
Press Release Templates from PR Pros
Glossary of Terms
Goals of Support Onboarding
Guru 101 Template
Sales Script Documentation Template
How Our Team Uses Asana
Support Questions Response Template
IT Request Submission Template
Communication Plan Templates
IT Information Overview Template
Engineering Project Feedback Template
Integration Troubleshooting Template
Meeting Minutes Templates and How-to
Mission and Vision Statement Examples and Templates
New Feature Outreach Template
Daily Briefing Template
Process Documentation Template with How-to and Examples
Support Troubleshooting Template for Products and Features
Project Proposal Templates
Project Summary Template
Recommended Slack Channels Template
Return to Office Roadmap Template
Slack Best Practices Template
Voice of the Customer: Strategy and Survey Templates
Project Management
12+ Action Plan Templates
20+ Project Timeline Templates
30-60-90 Day Plan Templates
7 Essential Project Document Templates
9 Excel Project Management Templates
Product Documentation Template
Virtual Product Brainstorm Template
Best Practices to Reduce Meetings
Company Objectives and Key Results (OKR) Template
Competitor Battle Card
Daily Standup Meeting Templates
Executive Summary Template
Press Release Templates from PR Pros
Guru 101 Template
How to Write a Project Brief with Templates
Project Plan Templates
Engineering Project Feedback Template
Internal Communications and Team Updates
Daily Briefing Template
One-on-One Meeting Templates
Process Documentation Template with How-to and Examples
Project Communication Plan Templates with Examples and How-To
Project Proposal Templates
Project Status Report Template
Project Summary Template
Recommended Slack Channels Template
Sales
30-60-90 Day Plan Templates
Proven Go-to-Market (GTM) Strategy Templates
Chrome Extensions for Productivity (via Noom)
Proven Cold Sales Email Templates
Company Objectives and Key Results (OKR) Template
Competitor Battle Card
Customer Win Story
Feature Documentation Template
Executive Summary Template
Press Release Templates from PR Pros
Glossary of Terms
Guru 101 Template
Sales Script Documentation Template
How Our Team Uses Asana
Communication Plan Templates
Case Study and Customer Quote Template
Meeting Minutes Templates and How-to
Mission and Vision Statement Examples and Templates
Process Documentation Template with How-to and Examples
Project Proposal Templates
Project Summary Template
Revenue Team Newsletter Template
Sales Enablement Charter Template
Sales Onboarding Template
Team Meetings
12+ Action Plan Templates
30-60-90 Day Plan Templates
Virtual Product Brainstorm Template
Best Practices to Reduce Meetings
Change Management Plan Templates
Daily Standup Meeting Templates
Guru 101 Template
How Our Team Uses Asana
Employee Turnover Rate Calculator and Template
How to Use Slack
How to Write a Project Brief with Templates
Engineering Project Feedback Template
Internal Communications and Team Updates
Meeting Minutes Templates and How-to
Daily Briefing Template
One-on-One Meeting Templates
Process Documentation Template with How-to and Examples
Project Communication Plan Templates with Examples and How-To
Project Status Report Template
Project Summary Template
Recommended Slack Channels Template
Remote Work Resources Template
Slack Best Practices Template
Productive Meeting Best Practices Template
UX and Design
30-60-90 Day Plan Templates
Virtual Product Brainstorm Template
Brand Colors
Branded Slides
Cross-Functional Team Guide
Feature QA Process
Glossary of Terms
Guru 101 Template
Meeting Minutes Templates and How-to
Mission and Vision Statement Examples and Templates
Process Documentation Template with How-to and Examples
Project Proposal Templates
Project Summary Template

"Keep your customer support team on the same page with this collection of templates designed to get everyone from new hires to seasoned veterans the information they need to do their jobs right every time."

‍

Use this template as a jumping-off point for everything customer support-related. Group related subjects by section so team members can easily find and get to larger topics like the latest policies, procedures, tips, and tricks.

You can even update the Card easily around the holidays to make sure everyone can see the most important things to keep in mind during times of high volume (and stress).

The right answers in the right voice, every time

Prevent off-brand and poor customer experiences by documenting anything and everything a support team requires, from voice and tone guidelines to the most up-to-date product FAQs.

See why Shopify's remote support team relies on Guru to create great customer experiences.

Here's how your team can benefit from this template collection:

Onboarding: Make both company and team onboarding a breeze with relevant info that's easy to return to.

Team processes: A single source of truth for everything from the right way to respond to questions in a given channel to team scheduling and bonding recommendations.

Health and wellness: Support roles can be high stress. Help your team take control of their physical and mental health with both homegrown and external resources.

‍

Use this template as a jumping-off point for everything customer support-related. Group related subjects by section so team members can easily find and get to larger topics like the latest policies, procedures, tips, and tricks.

You can even update the Card easily around the holidays to make sure everyone can see the most important things to keep in mind during times of high volume (and stress).

The right answers in the right voice, every time

Prevent off-brand and poor customer experiences by documenting anything and everything a support team requires, from voice and tone guidelines to the most up-to-date product FAQs.

See why Shopify's remote support team relies on Guru to create great customer experiences.

Here's how your team can benefit from this template collection:

Onboarding: Make both company and team onboarding a breeze with relevant info that's easy to return to.

Team processes: A single source of truth for everything from the right way to respond to questions in a given channel to team scheduling and bonding recommendations.

Health and wellness: Support roles can be high stress. Help your team take control of their physical and mental health with both homegrown and external resources.

Customer Support Overview Template
Guru logoGuru logoGuru logo
Customer Support Overview Template
Crafted by 
  |  
at
Guru
Guru logo
Customer Support Overview Template
Crafted by Guru
Get the template
Get these templates
More Guru templates
Guru is the source of truth that skyrockets productivity and works well with all the tools you love. Explore our ready-to-use templates or check out the trending ones here.
Guru logoGuru logo
Guru logo
Change Management Plan Templates
Use these proven, hand-picked templates to lead any change successfully.
Crafted by
Guru
Guru
Guru logo
Guru logo
9 Excel Project Management Templates
Use these Excel project management templates to streamline your project planning and stay organized throughout your project lifecycle.
Crafted by
Guru
Noom logoGuru logo
Guru logo
Internal Communications and Team Updates
Use this template to provide your team with a weekly digest of the information they need to know. Monthly and daily update Card templates included as well.
Crafted by
Noom
Guru
English
English
Spanish
French (Standard)
German (Standard)
Portuguese
Japanese
Korean
Dutch (Standard)
Italian (Standard)
Swedish
Polish
Russian
Arabic (Standard)
Indonesian
Thai
Chinese
Hebrew
Hindi
Turkish
Ukrainian
Vietnamese
Product
PricingHow Guru worksIntegrationsAll featuresAll solutionsInternal wiki
Industries
TechnologyMarketing & Creative ServicesIT ServicesBusiness ServicesFinanceEducationNon-profitHealthcareRetailManufacturingConstruction & EngineeringTransportation & Logistics
Use Cases
Enterprise AI searchCompany WikiEmployee intranet
Teams
HROperations & ITProduct & EngineeringCustomer SupportSalesMarketingLearning & Development
Support
Guru Help CenterStatusSecurity
Company
About usCustomersCareersPress kit
Resources
LearnLive workshopsField GuidesReferenceBlogDevelopersCommunityFree Templates
More
Sales enablement Switch to GuruKnowledge managementKnowledge driven cultureSlackKnowledge Fest: Knowledge Mangement Conference
Contact us
Watch a demoTalk to us
121 S Broad St, Floor 9, Philadelphia, PA
Guru Blog
In the Cards 
Visit blog
Rating 4.7
>3,000 reviews
Guru Reviews
Terms of serviceDev agreementPrivacy
©XXXX Guru Technologies, Inc
Close icon
Demo request
We're very excited to show you Guru!
Close icon
Guru template gallery
Almost there...
Guru logo
I have a Guru account
Arrow
Not a Guru user?  Simply fill out this form.