Feature Documentation & Index

Use this template to document an upcoming feature and any supporting information your team may need.

"The critical part of any feature release is identifying what information other teams (especially CS) may need on the fly. Guru makes it easy to show the high-level details and value points for efficient customer conversations while also providing easy access to more specific use cases and documentation. This Card template helps us create a resource for our whole company to access as little, or as much, information as they need about each feature."

As your team releases new features, it’s important to make sure they’re well equipped with the information they need about these features. How do they work? What do they cost? What’s changed from what was previously available?

Use this template to document an upcoming feature and any supporting information your team may need. This can contain information on updated processes, training and user guides, and even customer stories about the feature.

How this template can help your team:

Customer Support & Success: Agents will know exactly how to answer questions about this feature, and troubleshoot common challenges your customers may hit.
Sales: Reps can confidently explain the feature and its key benefits to prospective customers, and be ready to field any questions that may come up.
Marketing: Marketers can understand how to best position a feature through various channels, depending on your business, like your website, social media, campaigns, and more.
Product & Engineering: You’ll now have a source of truth that everyone across your product and engineering teams can reference any time, to know exactly how the feature is designed to work.

As your team releases new features, it’s important to make sure they’re well equipped with the information they need about these features. How do they work? What do they cost? What’s changed from what was previously available?

Use this template to document an upcoming feature and any supporting information your team may need. This can contain information on updated processes, training and user guides, and even customer stories about the feature.

How this template can help your team:

Customer Support & Success: Agents will know exactly how to answer questions about this feature, and troubleshoot common challenges your customers may hit.
Sales: Reps can confidently explain the feature and its key benefits to prospective customers, and be ready to field any questions that may come up.
Marketing: Marketers can understand how to best position a feature through various channels, depending on your business, like your website, social media, campaigns, and more.
Product & Engineering: You’ll now have a source of truth that everyone across your product and engineering teams can reference any time, to know exactly how the feature is designed to work.