blog
HR & People Ops
February 4, 2022
How to Onboard a New Employee More Efficiently
Stop searching for outdated onboarding process templates. Learn how to integrate the power of knowledge management into your new hire onboarding plan.
Emma Wilcox
Emma Wilcox
blog
Internal Comms
November 30, 2021
How To Improve Employee Efficiency At Work
There are many ways to improve the productivity and efficiency of your team, even while remote. Read our list of 7 ways on how efficiency can be improved.
Emma Wilcox
Emma Wilcox
blog
Customer Support
November 17, 2021
How to Scale Customer Success
Trying to scale your customer success team and not sure where to start? These 3 components to a competitive customer support team will set you apart.
Emma Wilcox
Emma Wilcox
blog
Sales Enablement
September 23, 2021
Set Up a Scalable Sales Process With the Right Documentation
Setting up a scalable sales documentation process can be tedious, so discover how to create a system that'll stick.
Emma Wilcox
Emma Wilcox
blog
Sales Enablement
May 27, 2021
How to Improve Sales Effectiveness
Wondering how to improve the sales effectiveness of your team? Read on to find out best practices and measuring tips for sales effectiveness.
Emma Wilcox
Emma Wilcox
blog
Sales Enablement
May 27, 2021
Sales Enablement vs. Sales Operations
What is the difference between sales enablement and sales operations? Read on to find out the various roles and responsibilities that make these two channels unique.
Emma Wilcox
Emma Wilcox
blog
Customer Spotlight
May 27, 2021
Remotathon Recap: Scaling 21st Century Customer Support Teams
Hear from CX industry leaders on how they're navigating this difficult time, scaling their teams, and building new career paths within the support space.
Emma Wilcox
Emma Wilcox
blog
Customer Support
May 27, 2021
Recap: How Your Direct-to-Consumer Support Team Can Sleigh the Holidays
Support teams feel the pressure of the holiday rush: learn key strategies to set direct-to-consumer support teams up for success during the holiday season.
Emma Wilcox
Emma Wilcox
blog
Sales Enablement
May 27, 2021
Checking In: How Well-Aligned Is Your Sales Enablement Strategy?
A comprehensive Sales Enablement strategy is aligned with the customer path. Are you arming reps to have impactful conversations at every step of the way?
Emma Wilcox
Emma Wilcox
blog
Customer Support
May 27, 2021
Spooky Scenarios That Keep Support Managers Up At Night
Our list of the 5 spine-chilling situations that keep support managers up at night — and how to steer clear of them this holiday season!
Emma Wilcox
Emma Wilcox
blog
Events
May 27, 2021
How to Prep Employees For a Return to the Office
Send your sales teams to a valuable conference in 2020. Empower is the hub for thought-leadership in the enablement field, here's a look at what topics we'll cover.
Emma Wilcox
Emma Wilcox
blog
Events
May 27, 2021
What Sales Teams Will Gain from Attending Empower 2020
Send your sales teams to a valuable conference in 2020. Empower is the hub for thought-leadership in the enablement field, here's a look at what topics we'll cover.
Emma Wilcox
Emma Wilcox
blog
Sales Enablement
May 24, 2021
Leading With Empathy: How to Build Trust In Times of Uncertainty
These 3 key principles to empathy selling, email templates, and empathetic language examples will help you to strengthen relationships with prospects and customers.
Emma Wilcox
Emma Wilcox
blog
Customer Support
May 24, 2021
Customer Service vs Customer Success
Good customer service examples don't necessarily equate to a good customer experience. Read more on the difference between customer success and service.
Emma Wilcox
Emma Wilcox
blog
Events
May 24, 2021
What to Expect from CX at Empower
Searching for a valuable conference for customer support in 2020? Check out the cutting-edge content we'll be covering at Empower by Guru in Philly this May.
Emma Wilcox
Emma Wilcox
blog
Sales Enablement
May 24, 2021
Sales Enablement Success Roundup: October 2019
Keep on top of the changing sales enablement landscape and be an effective sales enablement professional. Check out the latest sales enablement research!
Emma Wilcox
Emma Wilcox
blog
Assess the Health of Your Company’s Internal Knowledge Base
Increase workplace productivity by assessing the tools, internal processes, and overall health of your knowledge base with Guru's new quiz.
Emma Wilcox
Emma Wilcox
blog
Events
May 20, 2021
Mark Your Calendars: Empower 2020
Empower by Guru, our annual conference for everyone across CX, Sales, and Knowledge Management is back for another year! See what you can expect!
Emma Wilcox
Emma Wilcox
blog
Current Events
May 20, 2021
Back to School Resources for Working Parents in 2020
We've sourced a collection of remote learning resources, tips, and best practices to help working parents prepare their kids for 'back to school' in 2020.
Emma Wilcox
Emma Wilcox
blog
Events
May 20, 2021
Empower 2020 Speakers Spotlight
Meet some of the incredible speakers you can expect to learn from at Empower 2020 by Guru.
Emma Wilcox
Emma Wilcox
blog
Knowledge Management
April 26, 2021
How to Build Effective Knowledge Management Systems
Knowledge management systems help keep information organized and accessible. Learn how a knowledge management system can help your business and improve collaboration.
Emma Wilcox
Emma Wilcox
blog
Sales Enablement
April 26, 2021
Launching Your Sales Enablement Career
Transitioning into a Sales Enablement position can be tricky. Here's some key insights that you need to know before entering into a Sales Enablement career path.
Emma Wilcox
Emma Wilcox
blog
Knowledge Management
April 12, 2021
Jumpstart Your Remote Work Policy With Quick Templates and Resources
If you are in the midst of a transition to remote work, Guru is here to help. Check out remote work guidelines, tips, frameworks, and more.
Emma Wilcox
Emma Wilcox
blog
Customer Support
March 21, 2021
Show Customers Love With Amazing Customer Experiences
A good customer experience relies on mutual respect and understanding. Read on to learn more about new consumer expectations and how to create a best in class customer experience.
Emma Wilcox
Emma Wilcox