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June 6, 2024
XX min read

How to Use JumpCloud: A Comprehensive Guide


JumpCloud® is an innovative solution designed to assist IT teams and managed service providers (MSPs) in streamlining the management of user identities and devices. By centralizing these critical tasks, JumpCloud® enables small and medium-sized enterprises to effortlessly adopt Zero Trust security models. Trusted by over 200,000 organizations, including notable names like GoFundMe, Grab, Beyond Finance, and TechStars, JumpCloud® has garnered substantial support and financial backing from top-tier investors, accumulating over $400M in funding from entities such as Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike.

In the era of remote work and digital transformation, JumpCloud® stands out as an essential tool for modern workplaces, offering robust security and seamless management of IT infrastructure. This guide will dive deep into JumpCloud®'s core features, practical use cases, and step-by-step instructions to help you get started.

Who is JumpCloud® for

JumpCloud® caters to a diverse audience, primarily focusing on:

  • IT teams: Specifically, IT managers, systems administrators, and network engineers who need streamlined and secure management of user identities and devices.
  • Managed Service Providers (MSPs): Companies that offer managed IT services to other businesses.
  • Small and Medium-Sized Enterprises (SMEs): Organizations looking to enhance their IT security and operational efficiency without substantial resources.
  • Large enterprises: Especially those invested in remote work who require a centralized system to manage their extensive array of devices and users.

Key features

JumpCloud® offers a comprehensive suite of features designed to enhance security and streamline IT operations:

Centralized User Management

JumpCloud® allows you to manage users across various directories and systems from a single platform, ensuring consistent user policies and streamlined identity management.

Device Management

It provides comprehensive tools to manage and monitor devices, offering capabilities such as remote device configuration, monitoring, and security compliance checks.

Zero Trust Security Model

With built-in Zero Trust security principles, JumpCloud® ensures that every access request is authenticated, authorized, and encrypted, significantly enhancing your organization’s security posture.

Directory-as-a-Service (DaaS)

JumpCloud®'s DaaS enables seamless integration with existing directories like Microsoft Active Directory and LDAP, extending their capabilities to the cloud.

Single Sign-On (SSO)

Facilitate secure and straightforward access to various applications and services from a single login, simplifying user experience while enhancing security.

Multi-Factor Authentication (MFA)

JumpCloud® provides robust MFA options to add an extra layer of security, ensuring that only authorized users gain access to critical resources.

LDAP, RADIUS, and SAML Integrations

It supports multiple protocols for authentication and authorization, allowing integration with a wide range of systems and applications.

Best use cases

JumpCloud® excels in several scenarios, making it a versatile tool across various industries and business needs:

Remote Work Management

For companies with a distributed workforce, JumpCloud® offers centralized control over user identities and devices, ensuring secure access to resources irrespective of location.

Enhanced Security in Financial Services

Organizations such as Beyond Finance use JumpCloud® to meet stringent security requirements by implementing Zero Trust models and MFA, safeguarding sensitive financial data.

Streamlined IT Operations in Startups

Startups like TechStars benefit from JumpCloud®'s scalable and flexible platform, which supports rapid growth without compromising on security or operational efficiency.

Education Sector

Educational institutions can manage student and faculty access to various systems and applications securely, ensuring compliance with data protection regulations.

Getting started

To begin using JumpCloud®:

  1. Create an Account: Visit the JumpCloud® website and sign up for a free account.
  2. Set Up Your Organization: Enter your organization's details and configure initial settings.
  3. Add Users and Devices: Import users from existing directories or add them manually. Similarly, enroll devices that need to be managed.
  4. Configure Policies: Define and enforce security policies for devices and users.
  5. Set Up Integrations: Connect JumpCloud® with other applications and directories you use.
  6. Deploy Agents: Install JumpCloud® agents on managed devices to enable monitoring and management.
  7. Test and Go Live: Conduct a thorough test of your setup and configurations before rolling out JumpCloud® across your organization.

Tips and best practices

Maximize the benefits of JumpCloud® by following these tips:

Regular Policy Reviews

Frequently review and update security policies to keep up with evolving threats and organizational changes.

Educate Employees

Provide training and resources to employees to ensure they understand security principles and usage best practices.

Utilize MFA

Always enable Multi-Factor Authentication (MFA) for an additional security layer, especially for accessing sensitive resources.

Monitor and Audit

Regularly monitor user activities and audit logs to quickly identify and respond to any suspicious activities.

Integrate with Existing Tools

Make full use of JumpCloud®'s integrations with other tools and systems to create a seamless work environment.

Integration with Guru

JumpCloud® integrates seamlessly with Guru to enhance the overall productivity of your organization. Here’s how:

Centralized Knowledge Access

Using Guru, employees can access a centralized repository of information directly within JumpCloud®, ensuring they have the most up-to-date and relevant data at their fingertips.

AI-Driven Search Functionality

Guru’s AI search capabilities help users find answers to their questions instantly, bypassing the need to sift through scattered information or interrupt colleagues.

Enhanced Onboarding and Training

The integration simplifies onboarding and training processes by providing new hires with all necessary information and resources in a consolidated manner, reducing the time to productivity.

Improved Security Compliance

Together, JumpCloud® and Guru ensure that access to information is secure and compliant with organizational policies, thanks to their robust user management and authentication mechanisms.


JumpCloud® offers a powerful, flexible, and secure platform that centralizes the management of user identities and devices, making it an indispensable tool for modern workplaces. By adopting JumpCloud®, organizations can not only streamline their IT operations but also significantly bolster their security posture with a Zero Trust security model.

We encourage you to try JumpCloud® and consider integrating it with Guru to further enhance productivity and efficiency within your organization. With their combined capabilities, you can ensure secure, seamless access to information, driving your organization’s success in today’s digital-first environment.

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