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June 6, 2024
XX min read

JumpCloud vs Charlie


When selecting a Human Resource Information System (HRIS) tool, it's essential to consider the specific features, benefits, and unique characteristics that different solutions offer. This comparison delves into two popular HRIS tools: JumpCloud and Charlie.

JumpCloud helps IT teams and managed service providers (MSPs) Make Work Happen® by centralizing the management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by over 200,000 organizations, including GoFundMe, Grab, Beyond Finance, and TechStars. The company has raised over $400M from investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike.

Charlie, on the other hand, is a cloud-based HR software designed to simplify HR processes. It facilitates onboarding new hires, storing company documents, managing time-off requests, conducting productive reviews, and providing professional HR advice. Charlie aims to offer a comprehensive system for managing human resources seamlessly.

Comparing these HRIS tools is crucial to determining which solution best fits an organization's needs, enhancing efficiency and management within HR and IT departments.

JumpCloud Overview

Key Features

JumpCloud focuses on offering a robust platform for centralizing the management of user identities and devices. Here are some of its key features:

  • Unified Identity and Device Management: JumpCloud allows central management of user access and device policies, ensuring a seamless and secure workflow across all company resources.
  • Zero Trust Security: The platform supports the implementation of a Zero Trust security model, reducing the risk of unauthorized access and data breaches.
  • Cross-Platform Support: JumpCloud provides extensive support for various operating systems, including Windows, macOS, and Linux, making it adaptable to different IT environments.
  • Directory Services: The tool offers cloud-based directory services akin to Active Directory and LDAP, simplifying user management and authentication processes.
  • Single Sign-On (SSO): Integration with multiple applications through SSO enhances user experience and strengthens security by reducing the need for multiple passwords.
  • Multi-Factor Authentication (MFA): JumpCloud enforces MFA across all access points, providing an additional layer of protection.
  • Role-Based Access Control (RBAC): Administrators can define roles and permissions, aligning user access with organizational policies.
  • Device Management: The platform enables the management of company devices, enforcing security policies and ensuring compliance.

Charlie Overview 

Key Features

Charlie aims to provide an all-encompassing HR management experience with the following key features:

  • Onboarding: Charlie simplifies the onboarding process by automating paperwork, welcome emails, and introductions, ensuring a smooth start for new hires.
  • Document Storage: Securely store and manage company documents in one centralized location, accessible to authorized personnel.
  • Time-Off Management: Employees can easily request and manage their time off, while managers can approve requests and track absences, ensuring transparency and efficiency.
  • Performance Reviews: Conduct structured performance reviews with customizable templates, helping management provide constructive feedback and identify development areas.
  • HR Advice: Gain access to professional HR advice, ensuring compliance and best practices in handling various HR issues.
  • Employee Records: Maintain comprehensive employee records, including personal details, job history, and performance notes, all in one place.
  • Reporting and Analytics: Generate insightful reports to track HR metrics and make data-driven decisions.
  • Task Management: Assign and manage tasks within the HR department, keeping track of progress and ensuring timely completion.


JumpCloud and Charlie have several similarities as HRIS tools:

  • Cloud-Based Solutions: Both platforms are cloud-based, offering the flexibility of access from anywhere and reducing the need for complex on-premises infrastructure.
  • Centralized Management: Both tools centralize critical aspects of HR or IT management, making it easier for administrators to handle processes and policies.
  • User-Friendly Interfaces: Both platforms prioritize user experience, offering intuitive interfaces that simplify the management of their respective functions.
  • Scalability: JumpCloud and Charlie are designed to scale with growing businesses, supporting the evolving needs of organizations.


While JumpCloud and Charlie share some similarities, their primary focus and functionalities differ significantly:

  • Core Focus: JumpCloud centers on identity and device management, catering predominantly to IT departments and security needs. In contrast, Charlie focuses on HR processes, encompassing onboarding, performance management, and HR advice.
  • Security Features: JumpCloud places a strong emphasis on security features such as Zero Trust, MFA, and RBAC, making it suitable for organizations with stringent security requirements. Charlie, on the other hand, focuses more on HR compliance and employee management.
  • Device Management: JumpCloud provides extensive device management capabilities, allowing IT teams to enforce security policies on company devices. This feature is not available in Charlie.
  • HR-Specific Tools: Charlie offers a suite of HR-specific functionalities like time-off management, performance reviews, and professional HR advice, features that JumpCloud does not provide.
  • Integration with IT Systems: JumpCloud integrates seamlessly with IT systems and applications, enhancing productivity and security within IT ecosystems. Charlie’s integrations are more aligned with HR tools and platforms.
  • Customer Base: JumpCloud is widely used by IT teams and managed service providers, whereas Charlie caters to HR professionals looking for a holistic solution to manage their HR processes.

Pros and Cons



  • Strong focus on identity and device management
  • Robust security features including Zero Trust and MFA
  • Cross-platform support for various operating systems
  • Cloud directory services that mimic AD and LDAP functionalities
  • Seamless SSO integration with multiple applications
  • Scalable solution for growing enterprises


  • Primarily IT-focused, which might not meet all HR needs
  • May require IT expertise to fully leverage all features
  • Less emphasis on HR-specific functionalities like performance reviews and HR advice



  • Comprehensive HR management functionalities
  • Simplified onboarding process for new hires
  • Easy-to-use time-off management system
  • Structured performance reviews with customizable templates
  • Access to professional HR advice
  • Centralized document storage and easy record-keeping
  • User-friendly interface suitable for HR professionals


  • Limited security features compared to JumpCloud
  • Lacks device management capabilities
  • Less integration with IT systems and applications
  • May not meet the needs of organizations with complex IT requirements

Use Cases

JumpCloud as an HRIS tool is ideal for:

  • IT-driven organizations needing robust identity and device management
  • Businesses adopting Zero Trust security models
  • Companies needing cross-platform device support
  • Organizations looking to integrate directory services with their cloud infrastructure
  • Use cases where secure, controlled access to resources is critical

Charlie as an HRIS tool is perfect for:

  • HR departments looking for an all-in-one solution for managing HR processes
  • Companies seeking to streamline onboarding and time-off management
  • Organizations wanting to conduct structured performance reviews
  • Businesses requiring professional HR advice and compliance assistance
  • Use cases focused on enhancing HR workflows and employee experience


In summary, JumpCloud and Charlie cater to distinct needs within the HRIS landscape. JumpCloud excels in providing a secure, centralized platform for identity and device management, making it ideal for IT departments and businesses with stringent security requirements. Its strong security features and cross-platform support position it as a powerful tool for managing user access and device policies.

On the other hand, Charlie offers a comprehensive HR management solution with functionalities such as onboarding, time-off management, performance reviews, and HR advice. Its user-friendly interface and HR-focused features make it a valuable tool for HR departments aiming to streamline their processes and enhance the employee experience.

Choosing between JumpCloud and Charlie ultimately depends on your organization's specific needs. If your focus is on IT security and device management, JumpCloud is the preferable choice. Conversely, if your primary need is to manage HR processes efficiently, Charlie is the better option. Both tools offer scalability and ease of use, but their core functionalities and target users differ significantly, guiding you towards the best fit for your organizational requirements.

Key takeaways 🔑🥡🍕

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