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June 6, 2024
XX min read

JumpCloud vs ChartHop


Choosing the right Human Resource Information System (HRIS) is crucial for managing employee information and organizational processes. Two prominent tools in this category are JumpCloud and ChartHop. JumpCloud® helps IT teams and managed service providers (MSPs) Make Work Happen® by centralizing the management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by more than 200,000 organizations, including GoFundMe, Grab, Beyond Finance, and TechStars. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike.

On the other hand, ChartHop is a dynamic People Operations Platform that connects and visualizes all your people data to empower your organization through insights, alignment, and action. Each tool has unique features and functionalities, making it essential to understand their differences and similarities to find the best fit for your organizational needs.

JumpCloud Overview

Key Features

  • Centralized Management: JumpCloud allows for unified management of user identities and devices from a single platform.
  • Zero Trust Security Model: Adopting a Zero Trust security model, JumpCloud ensures robust security by verifying every user action.
  • Cross-Platform Support: Provides seamless integration and management across various operating systems, including Windows, macOS, and Linux.
  • Directory-as-a-Service: Offers a cloud-based directory service, eliminating the need for on-premises infrastructure.
  • Single Sign-On (SSO): Simplifies user access to multiple applications with single sign-on functionality.
  • Multi-Factor Authentication (MFA): Enhances security by requiring multiple forms of authentication.
  • User Lifecycle Management: Automates processes related to user onboarding and offboarding.
  • Device Management: Allows IT teams to manage and secure devices remotely.
  • Reporting and Compliance: Offers detailed reporting capabilities to ensure compliance with industry standards and regulations.

ChartHop Overview

Key Features

  • People Data Visualization: Visualizes all your people data in organizational charts and comprehensive dashboards.
  • Insights and Analytics: Provides detailed insights and analytics to inform decision-making processes.
  • Compensation Management: Streamlines and automates the compensation management process.
  • Performance Reviews: Facilitates the performance review process with built-in tools.
  • People Planning: Offers tools for workforce planning, headcount tracking, and scenario planning.
  • Integrations: Connects seamlessly with various HR, IT, and financial systems.
  • Employee Engagement: Helps in surveying and analyzing employee engagement.
  • Onboarding and Offboarding: Provides tools to streamline onboarding and offboarding processes.
  • Compliance and Reporting: Helps ensure compliance with detailed reporting tools.



Both JumpCloud and ChartHop offer comprehensive solutions for managing employee information and organizational processes. They aim to streamline and automate HR tasks, enhance security and compliance, and improve overall operational efficiency. Both tools feature intuitive interfaces, excellent reporting capabilities, and seamless integrations with other systems.


While JumpCloud focuses on IT and security aspects, such as identity and access management, device management, and centralized directory services, ChartHop offers a broader People Operations Platform with features like organizational visualization, compensation management, performance review, and employee engagement. Therefore, JumpCloud is more IT-centric, whereas ChartHop caters more extensively to HR needs and people operations.

Pros and Cons



  • Strong focus on security with Zero Trust model.
  • Centralizes user and device management.
  • Compatible with multiple OS platforms.
  • Simplifies user access with SSO and MFA.
  • Cloud-based directory service reduces on-premises infrastructure costs.



  • May be overly IT-centric for some HR needs.
  • Limited features for employee engagement and performance management.



  • Comprehensive visualization of people data.
  • Excellent tools for compensation and performance management.
  • Intuitive and comprehensive analytics and insights.
  • Strong focus on employee engagement and organizational planning.
  • Seamless integration capabilities with various systems.


  • May lack the depth of IT security features provided by JumpCloud.
  • Can be complex to set up due to the breadth of features.

Use Cases


  • Small to Medium-Sized Enterprises: Ideal for companies needing efficient identity and access management without on-premises directory infrastructure.
  • IT-Centric Organizations: Perfect for firms that require robust device management and security features.
  • Organizations Adopting Zero Trust Models: Suits enterprises looking to enhance security protocols with a Zero Trust approach.


  • HR-Driven Organizations: Best for companies focusing heavily on HR functions such as compensation, performance reviews, and employee engagement.
  • Data-Driven Decision Makers: Ideal for organizations that need detailed insights and data visualization for informed decision-making.
  • Comprehensive People Operations: Suitable for firms needing robust tools for workforce planning, headcount tracking, and scenario planning.


JumpCloud and ChartHop offer unique benefits tailored to different organizational needs within the HRIS landscape. JumpCloud excels in providing IT and security features, making it ideal for organizations where IT infrastructure and security are primary concerns. In contrast, ChartHop offers a broader and more comprehensive solution for HR and people operations, making it suitable for organizations focusing on employee engagement, detailed analytics, and strategic HR planning.

When choosing between these tools, consider your organization’s specific needs and focus areas. If security and IT management are your top priorities, JumpCloud might be the better choice. However, if your focus is on HR functions and leveraging data for strategic decisions, ChartHop could provide the necessary insights and tools for success.

Key takeaways 🔑🥡🍕

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