Knowledge management strategy should guide your governance structure. Generally, strategy covers the following subjects:
Governance, on the other hand, covers ongoing best practices and their continual refinement, including:
A knowledge governance council should be made up of key enablement personnel. If it’s your job to set your team up for success, knowledge management is a key component of that. Regardless of the kind of enablement role you’re in, knowledge management is how you can ensure continuity of experience and information both within and external to your team.