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June 6, 2024
XX min read

SuccessFactors vs Zenefits


When it comes to managing human resources, selecting the right HRIS (Human Resource Information System) can significantly impact your business's efficiency and employee satisfaction. Two prominent SaaS options in this field are SAP SuccessFactors and Zenefits. 

SAP SuccessFactors stands out by spanning core HR/payroll, talent management, HR analytics/workforce planning, and individualized employee experiences. It aims to help both employees and companies perform at their best, making it a robust option for organizations looking to integrate comprehensive HR solutions.

Zenefits, on the other hand, is designed to empower small to mid-sized companies by delivering a comprehensive, intuitive HR experience. With its HR, benefits, payroll, and performance management apps, Zenefits aims to simplify HR administration, allowing businesses to focus more on growth and less on paperwork.

In this comparison, we aim to delineate the features, similarities, and differences of these two tools, helping you determine which HRIS might be the best fit for your organizational needs.

SAP SuccessFactors Overview

Key Features

  • Core HR and Payroll: SAP SuccessFactors offers robust core HR and payroll capabilities. These include employee central functionalities, global payroll, time tracking, and workforce planning.
  • Talent Management: This feature covers the entire employee lifecycle, including recruiting, onboarding, performance, and goal management.
  • Learning and Development: SuccessFactors provides comprehensive training and development tools to upskill employees.
  • HR Analytics and Workforce Planning: These capabilities allow organizations to make data-driven decisions regarding their workforce.
  • Individualized Employee Experiences: By focusing on personalized employee experiences, SAP SuccessFactors aims to improve employee satisfaction and engagement.
  • Global Regulatory Compliance: Ensures compliance with various international labor laws and regulations.
  • Integration Capabilities: Seamlessly integrates with other SAP solutions and third-party applications.

Zenefits Overview

Key Features

  • HR Administration: Zenefits simplifies HR administration by centralizing employee data, onboarding, and offboarding processes.
  • Benefits Management: Provides comprehensive tools for managing employee benefits, including health insurance, retirement plans, and more.
  • Payroll Management: Offers integrated payroll processing, ensuring employees are paid accurately and on time.
  • Time and Scheduling: Includes time tracking and scheduling features to manage employee hours effectively.
  • Performance Management: Facilitates performance reviews and goal-setting to help track employee progress and productivity.
  • Compliance: Helps businesses stay compliant with labor laws and regulations through automated updates and built-in compliance tools.
  • Third-Party Integrations: Integrates with various third-party applications to extend its functionalities.


  • HR Management: Both SAP SuccessFactors and Zenefits offer comprehensive HR management solutions, centralizing employee data and streamlining HR processes.
  • Payroll Management: Both platforms provide integrated payroll processing to ensure accurate and timely employee payments.
  • Compliance: Each system includes tools to help businesses comply with labor laws and regulations.
  • Integration Capabilities: Both applications integrate with third-party solutions, enhancing their core functionalities.
  • Performance Management: Both tools offer performance management features, including performance reviews and goal-setting.


  • Target Audience: SAP SuccessFactors is often favored by larger enterprises due to its extensive feature set and global capabilities. Zenefits, however, is tailored towards small to mid-sized businesses, emphasizing simplicity and ease of use.
  • Customization and Flexibility: SuccessFactors offers a higher degree of customization and flexibility, catering to complex organizational needs. Zenefits, while robust, offers more standardized options that are easier to implement but less customizable.
  • Employee Experience Focus: SAP SuccessFactors places a strong emphasis on individualized employee experiences, whereas Zenefits focuses more broadly on simplifying HR administration across the board.
  • Cost and Pricing: Zenefits typically offers more cost-effective solutions suitable for smaller budgets, while SAP SuccessFactors' extensive capabilities might come with a higher price tag suitable for larger organizations with more resources.

Pros and Cons

SAP SuccessFactors


  • Comprehensive Feature Set: Includes a wide range of HR functionalities, from core HR to talent management and analytics.
  • Customization: Highly customizable to meet complex organizational needs.
  • Integration: Extensive integration capabilities with other SAP solutions and third-party applications.
  • Global Capabilities: Designed to meet the needs of global enterprises, including regulatory compliance across different countries.
  • Employee Experience: Emphasizes personalized employee experiences, improving satisfaction and engagement.


  • Cost: Can be more expensive compared to other HRIS tools.
  • Complexity: Due to its extensive features, it has a steeper learning curve and may require more time and resources for implementation.
  • Overwhelming for Small Businesses: Smaller organizations might find its comprehensive feature set overwhelming and more than they need.



  • User-Friendly: Intuitive and easy to use, even for non-HR professionals.
  • Comprehensive Yet Simple: Offers a comprehensive suite of HR tools that simplify administrative tasks.
  • Cost-Effective: Typically more affordable, making it accessible for small to mid-sized businesses.
  • Integrated Advisory Services: Includes advisory services to help with compliance and HR best practices.
  • Quick Implementation: Easier and faster to implement compared to more complex HRIS tools.


  • Limited Customization: Less customizable compared to more complex systems like SuccessFactors.
  • Scalability: May not scale as well for very large enterprises with complex needs.
  • Fewer Advanced Features: Lacks some of the advanced features and analytics capabilities found in SAP SuccessFactors.

Use Cases

SAP SuccessFactors

  • Global Enterprises: Ideal for large organizations with a global presence needing advanced features and comprehensive HR solutions.
  • Talent-Driven Companies: Suitable for organizations heavily focused on talent management, learning, and development.
  • Complex Organizational Needs: Great for businesses requiring extensive customization and flexible HR processes.
  • Data-Driven Decision Making: Perfect for companies that need advanced analytics to inform their HR strategies.


  • Small to Mid-Sized Businesses: Best suited for small and mid-sized companies that need a cost-effective yet comprehensive HRIS.
  • Startups: Ideal for startups looking for easy-to-implement, user-friendly HR solutions.
  • Compliance-Focused Organizations: Great for businesses needing strong compliance tools without complex setup processes.
  • Growth-Focused Companies: Suitable for companies focusing on growth and needing streamlined HR processes to support rapid scaling.


Comparing SAP SuccessFactors and Zenefits reveals that both tools offer valuable HR solutions, but their utility depends on the organization’s size, complexity, and specific needs.

SAP SuccessFactors provides a comprehensive, customizable, and globally capable solution that caters to larger enterprises with complex HR needs and a strong focus on employee experience. Its advanced features and integration capabilities make it ideal for companies that require a robust, flexible HRIS.

Zenefits, with its user-friendly, straightforward approach, is better suited for small to mid-sized businesses that need efficient HR functionalities without the complexity and cost of larger enterprise solutions. Its ease of use, cost-effectiveness, and rapid implementation make it a great option for growing businesses and startups.

When choosing between SuccessFactors and Zenefits, consider your organization’s size, complexity, budget, and specific HR needs to determine which tool will provide the best fit and the most value.

Key takeaways 🔑🥡🍕

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