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June 6, 2024
XX min read

How to Use Box: A Comprehensive Guide


In the rapidly evolving digital landscape, having a streamlined process for managing content is crucial. Box, a comprehensive Content Cloud platform, offers a solution to simplify your tech stack while reducing costs. This secure and user-friendly platform supports the entire content lifecycle, from file creation and sharing to co-editing, e-signature, classification, and retention. With over 1,500 integrations, Box enables teams to collaborate seamlessly across their favorite apps, regardless of location. Trusted by over 100,000 leading organizations worldwide, including AstraZeneca, JLL, and Nationwide, Box is recognized as a leader by all major industry analyst firms.

Who is Box for

Box is designed for organizations of all sizes and across various industries looking to improve their content management and collaboration capabilities. Whether you are a small startup or a large enterprise, Box offers scalable solutions to meet your needs. Ideal users include:

  • Operations Managers looking to streamline processes.
  • Customer Experience teams aiming to enhance service delivery.
  • IT departments focused on system reliability and security.
  • HR professionals seeking to improve internal communications and onboarding.
  • Knowledge Managers dedicated to efficient information access and organization.

Key features

Box offers a range of features designed to improve efficiency and collaboration within your organization. Key features include:

  • File Creation and Sharing: Easily create, upload, and share files with team members and external partners securely.
  • Co-editing: Collaborate in real-time on documents with colleagues using integrated tools like Google Workspace and Microsoft Office 365.
  • E-signature: Simplify approval workflows with Box's secure e-signature capabilities.
  • Classification and Retention: Classify, tag, and organize content effortlessly to ensure compliance and streamline retention policies.
  • Integrations: Access and manage content across over 1,500 best-of-breed apps, including Salesforce, Slack, and Zoom, for an integrated workflow.
  • Security and Compliance: Benefit from advanced security features, including encryption, access controls, and compliance certifications to protect sensitive information.
  • Workflow Automation: Automate repetitive tasks to improve efficiency and reduce manual work.

Best use cases

Box shines in numerous scenarios, providing invaluable support across various industries and teams:

  • Operations: Centralize documents, manage processes efficiently, and ensure operational continuity with secure access to needed files.
  • Customer Experience: Streamline support documentation, enable quick access to knowledge bases, and improve customer interactions and response times.
  • Human Resources: Enhance employee onboarding with easy access to essential documents, streamline internal communications, and manage training materials effectively.
  • IT: Ensure secure and reliable file storage, manage information seamlessly across the organization, and support compliance requirements.
  • Knowledge Management: Centralize content, facilitate easy access to critical information, and ensure up-to-date and organized knowledge databases.

Getting started

  1. Sign Up and Create an Account: Visit the Box website and sign up for an account. Choose a plan that meets your organization's needs.
  2. Set Up Your Profile: Complete your user profile by adding details and uploading a profile picture. This helps teammates recognize and collaborate with you.
  3. Create and Organize Folders: Begin by creating folders to organize your files. You can set permissions to control who can view or edit each folder.
  4. Upload Files: Start uploading files by dragging them into your folders or using the upload button. Box supports a wide range of file formats.
  5. Invite Team Members: Invite colleagues to collaborate on folders and files. Use the 'Share' feature to grant access and set appropriate permissions.
  6. Set Up Integrations: Connect Box with your favorite apps, such as Google Workspace, Microsoft Office 365, Slack, and more, to enhance your workflow.
  7. Start Collaborating: Use Box's co-editing features to collaborate on documents in real-time. Track changes, leave comments, and communicate with team members directly within Box.
  8. Utilize Workflow Automation: Set up automated workflows to streamline repetitive tasks and improve efficiency. Customize workflows to suit your organization's specific needs.
  9. Secure Your Content: Enable advanced security features, such as encryption and multi-factor authentication. Regularly review and update permissions to ensure content is secure.

Tips and best practices

To maximize the benefits of Box, consider the following tips and best practices:

  • Organize Your Content: Use a consistent folder structure and naming conventions to keep files organized and easily accessible.
  • Utilize Tags and Metadata: Apply tags and metadata to your files to improve searchability and access to relevant content.
  • Leverage Collaboration Features: Take advantage of co-editing, commenting, and task assignment features to enhance teamwork and communication.
  • Set Permissions Carefully: Regularly review and update permissions to ensure that only authorized users have access to sensitive information.
  • Enable Version Control: Use version control to track changes and maintain a history of document edits, allowing for easy rollback if needed.
  • Automate Workflows: Identify repetitive tasks that can be automated and set up customized workflows to streamline these processes.
  • Stay Secure: Regularly review security settings, apply updates, and follow best practices to protect your content from unauthorized access.
  • Training and Support: Provide regular training and support to team members to ensure they are knowledgeable about Box's features and can use them effectively.

Integration with Guru

Box seamlessly integrates with Guru, an Enterprise AI search solution, to enhance productivity and streamline access to information. With Guru's AI-powered searches, you can directly access reliable information within Box, without interrupting your workflow. Key benefits of using Box with Guru include:

  • AI-Powered Searches: Guru enables natural language and contextual searches within Box, providing instant answers and reducing the time spent searching for information.
  • Personalized Knowledge Delivery: Based on user permissions, Guru delivers relevant and personalized information directly within Box, ensuring that users have access to the most pertinent data.
  • Enhanced Collaboration: By integrating Guru with Box, teams can benefit from contextual suggestions and proactive knowledge sharing, further enhancing collaboration and efficiency.
  • Increased Productivity: The integration reduces the need to switch between platforms, allowing users to work more efficiently by accessing all necessary information in one place.


Box stands out as a robust Content Cloud solution designed to improve content management and collaboration across various industries. Its comprehensive features, from file sharing to e-signature, combined with powerful integrations and advanced security measures, make it an essential tool for modern workplaces. By following best practices and leveraging the Guru integration, organizations can further enhance productivity and efficiency. We encourage you to try Box and experience its benefits firsthand while integrating it with Guru for a seamless and powerful workflow.

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