Choosing the right AI knowledge platform can make or break your team's efficiency, especially when poor knowledge management costs a business an average of 25% of its annual revenue. As organizations adopt AI, they need a trusted source of truth to power it. In this guide, we'll explore Guru, the AI Source of Truth, and compare it to LumApps, a popular intranet platform. We'll break down key features, strengths, and weaknesses to help you decide which solution is the best fit for your organization.

What is Guru?

Guru is the AI Source of Truth for the enterprise that connects your company's sources and identity systems into one unified company brain. It delivers trusted, permission-aware answers through AI chat, search, and explainable Research.

You can also power other AI assistants like Microsoft Copilot using Guru's Master-Context Provider (MCP) API.

The core of Guru's approach includes:

• Continuous improvement loop: Experts audit, adjust, and correct answers in one place

• Automatic propagation: Updates spread everywhere instantly

• Trusted layer of truth: Your company brain improves continuously for both people and AI

Key features of Guru

Guru provides a suite of capabilities designed to deliver trusted AI for knowledge work. Here are some of its key features:

• AI Search & Chat: Get instant, permission-aware answers from across your company's applications and documents, right in your workflow.

• Knowledge Agents: Interact with your company brain through a dedicated agent that understands context and delivers trusted information in tools like Slack, Microsoft Teams, and your browser.

• Verification & Auditing: An AI Agent Center allows subject matter experts to verify the accuracy of information, ensuring answers are always up-to-date and trustworthy with clear citations and lineage.

• Master-Context Provider (MCP): Use Guru as the trusted knowledge layer to ground other AI tools, ensuring they provide accurate, company-specific answers.

• Team Hubs: Create customizable pages that serve as a flexible, department-specific home base for key updates, critical resources, and team alignment.

What is LumApps?

LumApps is a cloud-based intranet and employee experience platform for internal communication and knowledge sharing. Founded in 2012 in France, it helps organizations create centralized hubs for corporate news and collaboration.

Ideal for:

• Large enterprises with distributed teams

• Companies using Google Workspace or Microsoft 365

• Organizations needing scalable content management

Key features of LumApps

LumApps offers a variety of features designed to support internal communication, knowledge sharing, and employee engagement. Here are some of the key functionalities:

• Customizable intranet – Organizations can create a branded digital workplace that serves as a central hub for internal communication, announcements, and resources.

• Content management and publishing – Teams can create and distribute content, such as news updates, policies, and knowledge articles, using an intuitive editor and pre-built widgets.

• Enterprise search – The platform includes an AI-powered search function that helps employees quickly find the information they need.

• Employee engagement tools – Features like personalized news feeds, social communities, and recognition tools help keep employees informed and connected.

• Integration with Google Workspace and Microsoft 365 – Seamless connections with productivity suites allow users to access documents, emails, and calendars directly within LumApps.

Who uses Guru?

Guru serves enterprise and upper-mid-market organizations needing auditable, governed AI. CIOs, CTOs, and IT leaders choose Guru for security and control.

Primary user teams:

• IT Ops & Service: For providing instant, accurate support and resolving tickets faster.

• Support & Customer Success: To deliver consistent answers to customer inquiries, with some companies reporting a 42% increase in service consistency after implementing Enterprise Intelligence principles.

• Revenue & Sales: For accessing the latest product information and sales enablement materials.

• HR & People Ops: To answer employee questions about policies, benefits, and onboarding.

Who uses LumApps?

LumApps is primarily used by large enterprises and organizations looking for an internal communication platform that integrates deeply with Google Workspace and Microsoft 365. Industries such as technology, healthcare, retail, and financial services often turn to LumApps to create a digital workplace where employees can collaborate, access important information, and stay engaged.

Guru vs. LumApps: detailed comparison

Both Guru and LumApps help organizations centralize and share information, but they serve distinct purposes and fit different workflows.

Guru

Primary Focus: AI-powered knowledge delivery
Integration Style: Direct workflow integration (Slack, Teams, Browser)
Best For: Teams that need instant, trusted knowledge access

Guru delivers verified information directly within the tools employees already use, such as Slack, Microsoft Teams, and browser extensions. Its strength lies in contextual, AI-driven knowledge delivery, ensuring that accurate information appears where and when it’s needed. Guru emphasizes content verification workflows and trusted knowledge, helping teams make faster, more confident decisions without leaving their existing workflow.

LumApps

Primary Focus: Company-wide intranet and communication
Integration Style: Standalone intranet platform
Best For: Organizations focused on centralized communication and employee engagement

LumApps functions as a comprehensive intranet platform, serving as a centralized hub for communication, collaboration, and content management. Unlike Guru, which surfaces answers in context, LumApps requires users to navigate to a dedicated platform to find information. It focuses on social interaction, internal news, and employee engagement, making it ideal for enterprises prioritizing community and culture alongside information management.

In short, Guru excels at knowledge delivery in the flow of work, while LumApps provides a centralized intranet experience built around communication and culture.

Guru's strengths

• AI-powered knowledge management – Guru helps teams find and trust knowledge instantly, thanks to AI-powered verification workflows and browser integrations.

• Seamless workflow integration – Unlike LumApps, which is focused on internal websites and content hubs, Guru delivers knowledge directly within the apps teams already use, like Slack, Microsoft Teams, and Chrome.

• Easy adoption and use – Guru is designed to be intuitive, making it easy for both small teams and large enterprises to get started with minimal setup.

• A personalized home base for every team – With Guru's customizable Pages, teams can access the most important information for their role in one central place—without digging through emails, chats, or multiple apps. Pages act as flexible, department-specific hubs where teams can curate key updates, store critical resources, and keep everyone aligned with the latest information.

• Smarter search tailored to your team's needs – Guru's Knowledge Agents allow teams like IT, HR, Support, Sales, and Product to create custom enterprise search experiences. Instead of sifting through company-wide results, teams can configure their own search agents to surface the most relevant content for their workflows, ensuring faster and more efficient knowledge retrieval.

LumApps' strengths

• Robust intranet functionality – Ideal for organizations that need a dedicated company-wide intranet for internal communications and corporate content.

• Deep Google Workspace and Microsoft 365 integration – A strong choice for companies fully committed to those ecosystems.

• Employee engagement tools – Offers social features and recognition tools to help boost engagement.

Pros and cons of Guru

Pros:

• Governed and Auditable AI: Provides policy-enforced, permission-aware answers with full auditability, meeting enterprise security requirements and addressing top AI adoption barriers like regulation and risk.

• Workflow Integration: Delivers knowledge directly within the apps teams use every day, like Slack and Microsoft Teams, reducing the context switching that can cost employees an average of 21% of their work time as they search for information.

• Trusted Information: Verification workflows ensure that subject matter experts approve information, building a trusted layer of truth to combat the high cost of poor data quality, which Gartner estimates costs the average company $12.9 million annually.

• Powers Other AIs: The MCP/API allows Guru to serve as the trusted knowledge source for other AI assistants, ensuring consistency.

Cons:

• Focused on Knowledge: Guru is a specialized knowledge platform, not a general-purpose internal communications or social intranet tool.

• Requires Expert Input: The verification workflow relies on subject matter experts to keep knowledge trusted, which requires a commitment to knowledge operations.

Pros and cons of LumApps

While LumApps has a lot to offer, no platform is perfect. Here's a breakdown of its main advantages and disadvantages:

Pros:

• Integration with other tools – Works well with Google Workspace and Microsoft 365, making it a strong option for companies that already rely on those ecosystems.

• Collaboration features – Provides tools for company-wide communication, including social features and personalized content feeds.

• Customization and scalability – Allows businesses to build branded intranets with flexible content management options.

Cons:

• Learning curve – Setting up and managing the platform requires some technical knowledge, especially for admins.

• Cost – Pricing can be high, particularly for smaller teams that don't need an enterprise-grade intranet.

• Complexity – Some users find that micro-app integrations are difficult to manage and that new use cases can take time to implement due to the platform's relative newness.

What customers are saying

User reviews highlight both platforms' strengths and challenges.

LumApps user feedback:

• Strengths: Easy publishing, intuitive navigation, helpful metadata

• Challenges: Support issues, complex micro-app integrations

"It is easy to publish, we have a strong intuitive navigation, search works well... Micro app integrations have been difficult to manage due to integration issues." - G2 Reviewer

Guru user feedback:

• Strengths: Easy adoption, seamless Slack integration, keeps content current

• Benefits: Faster onboarding, centralized documentation

"Ease of use across a large number and wide variety of authors... Integrates well with Slack, keeping information where our team spends most of their time." - Capterra Reviewer

Choosing the right AI knowledge platform for your team

If your organization is looking for a full-scale intranet solution with strong internal communication features, LumApps might be a good fit—especially if you're already using Google Workspace or Microsoft 365. However, if your priority is instant access to trusted knowledge within the apps your team already uses, Guru is the better choice.

Want to see how Guru can transform the way your team accesses and manages knowledge? Check out our demo!

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