Guru for customer support teams
AI支持，可以信賴
Guru將支持知識轉化為即時、可信賴的答案—正好在您的團隊工作的地方。
數千家公司信賴
隨著產品的演變，保持支持保持一致
確保代理商始終具有經過驗證的產品信息，以便他們可以自信地協助，即使事情發生變化。
通過工作流程中的答案更快地解決問題
Guru在聊天、電子郵件和幫助台中提供由AI提供的答案—因此代理商永遠不需要切換工具或尋找信息。
通過獲得驗證的知識快速上手
新代理商可以快速獲得信賴的產品內容，無需過時的文檔或無休止的跟隨即可立即訪問。
在整個支持堆棧中訪問
See all sources
一種用於信賴的答案、文檔和更新的工具
在您的支援工具中即時獲得答案
Guru將AI搜索、文檔和Wiki結合為一個平台，可在Zendesk、Slack和ChatGPT等工具中使用—因此代理商可以更快地解決問題且付出的努力更少。
Guru works alongside:
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創建、連接並保持最新
在Guru中記錄關鍵信息—或從您的工具中提取 AI幫助您編寫、翻譯和驗證內容，使您的團隊始終獲得正確的答案。
用信任的 AI 賦予每個支援角色力量
支援代理人
支援團隊主管與經理
Support Operations & Knowledge Managers
自助服務和知識管理專家
Director of Data Strategy and Analytics
Advertising services | 501-1K employees
VP of GTM
Information technology and services | 201-500 employees
Human Resources and Support
iGaming Technology | 501-1K employees
Training Manager
Insurance | 201-500 employees
Marketing Director
Internet | 1-10 employees
“It makes creating, sharing, and organizing documentation easy. This is important for building redudancy within a team so that when one member is out another member can cover using the Guru cards.”
Marketing Operations Manager
Mid-Market | 51-1000 employees
“Our business scaled by 2x in the 1st month of Guru subscription because of no hassle and workload confusions.”
Marketing Manager
Marketing and Advertising
“I can't imagine working in my role without Guru, as it is a constant guiding light, especially in a profession like mine where the norms do change and we need to follow the regulations as a regulated bank.”
Customer operations
Banking | 5001-10,000 employees
“Guru is a game-changer for every employee in every department. Everyone has questions that arise during the day and asking those questions takes others away from their job and out of their flow. When every question has an answer in Guru it increases productivity.”
VP of Sales
E-Learning Technology | 11-50 employees
“I love that it empowers employees to figure out questions, as well as make it easy to fill gaps where questions are still being asked.”
Compliance Manager
Consumer Services
“Our business was streamlined like never before in just 2 months.”
Marketing Manager
Marketing and Advertising
“Guru has become our company’s internal “knowledge hub”. We have folks from all departments using Guru to share teaching materials as well as basic troubleshooting tips and tricks.”
CEO
Broadcast Media
“Teams I’ve worked with have adopted this quickly and found value in the platform almost immediately.”
VP of Customer Success
Professional Training and Coaching
“Guru has a phenomenal integartion section for all my team’s tools. At the click of their mouse, they can get all of the answers to their questions effortlessly, regardless of where they are in the processes.”
Customer Support Manager
Mid-market | 51-1000 employess
“We use Guru to streamline operations and make information handy for our various teams. Prior to Guru, a lot of information and processes were held in someone’s head.”
GM Finance & Accounting
IT services
“Google Docs is very limited and truly a nightmare to locate information once it’s been lost in the Google Doc abyss. Guru has helped us not only find our lost data, but make sure the data is up to date and helpful for our respective teams.”
Support Manager
FinTech | 50-200 employees
“It allows our team to communicate company-wide changes.”
Head of HR
Writing and Editing | 11-50 employees
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