Training employees on enterprise software can be a challenge, especially when dealing with complex platforms like SAP. Without proper guidance, users can struggle to adopt new tools, leading to inefficiencies, errors, and low productivity; in fact, reports show that knowledge workers spend 5.3 hours weekly waiting for support or recreating existing information. This is where SAP Enable Now comes in.

SAP Enable Now is a digital adoption solution designed to help businesses create, deliver, and manage training content directly within SAP applications. With in-app guidance, interactive tutorials, and extensive learning resources, SAP Enable Now ensures that employees can quickly learn how to use SAP software efficiently.

In this guide, we'll explore what SAP Enable Now is, how it works, its key features, benefits, and how businesses can measure its impact.

SAP Enable Now transition to WalkMe

SAP Enable Now is transitioning toward a partnership with WalkMe for future digital adoption innovations:

• Current status: SAP Enable Now remains fully supported

• Strategic shift: New capabilities will focus on the WalkMe platform, following SAP's acquisition of the company for an equity value of about US$1.5 billion.

• Planning consideration: Organizations should factor this transition into long-term training strategies

What is SAP Enable Now?

SAP Enable Now is SAP's digital adoption platform that creates in-app training and guidance for SAP applications. It helps organizations build interactive tutorials, simulations, and step-by-step guides embedded directly within SAP software.

The goal of SAP Enable Now is to reduce the learning curve for employees and improve software adoption to maximize the value of SAP solutions, a critical need as Gartner expects 70 percent of organizations will use DAPs by 2025. By integrating training within the application, it provides users with contextual, real-time performance support as they work.

How SAP Enable Now works

SAP Enable Now enables businesses to create and deliver training content in various formats, ensuring that users receive guidance when and where they need it. The platform integrates seamlessly with SAP applications, allowing organizations to offer contextual help directly within SAP systems.

It works by providing three main types of assistance:

• Guided walkthroughs that lead users through processes step by step

• Contextual help that offers real-time assistance based on user actions

• Knowledge repositories that store training materials, documentation, and best practices

By combining these elements, SAP Enable Now ensures that employees can quickly learn new workflows and efficiently navigate SAP software.

Key features of SAP Enable Now

SAP Enable Now includes several powerful features that help organizations improve software adoption and training. Some of its core capabilities include:

• In-app guidance: Helps users learn by doing with step-by-step instructions embedded in SAP applications.

• Content creation tools: Allows businesses to create interactive training materials, including tutorials, simulations, and quizzes.

• Multi-format publishing: Enables organizations to distribute content in various formats, such as PDFs, videos, and e-learning courses.

• AI-powered recommendations: Suggests relevant training materials based on user behavior and workflow.

• Knowledge repository: Provides a centralized hub for storing and accessing training content.

• Collaboration tools: Supports real-time collaboration on training content across teams.

• Performance tracking and analytics: Measures training effectiveness and identifies areas where users need additional support.

SAP Enable Now pricing and licensing

SAP Enable Now pricing varies based on deployment and existing agreements:

• List price: $204 per user per year (50-user minimum)

• Bundle discounts: Often included free or discounted with core SAP subscriptions

• Custom pricing: Contact SAP sales for organization-specific quotes

The benefits of using SAP Enable Now

Organizations that implement SAP Enable Now experience several key advantages:

• Faster onboarding: Interactive, in-app training allows new employees to learn while working, accelerating time-to-productivity, with Forrester finding DAPs reduced employee training time on apps by 60%.

• Increased adoption: Real-time contextual guidance helps users feel confident using SAP applications

• Reduced support costs: Self-service training decreases IT help desk tickets and support requests, with studies from Forrester showing that DAPs can cut the cost to serve by up to 50%.

• Improved productivity: Quick access to relevant materials reduces time searching for answers

• Compliance assurance: Standardized training embedded in workflows ensures consistent procedures

Customer success stories

Leading organizations use SAP Enable Now to achieve significant business outcomes. Common use cases include creating a centralized repository for intellectual property, which ensures process knowledge is retained and shared. Others leverage the platform to accelerate user training and support, leading to a faster return on investment; for example, one study of a DAP found companies achieved an ROI of 368% over three years. For companies migrating to new systems, it helps ensure a smooth transition to SAP S/4HANA by providing on-demand guidance and reducing user friction.

Getting started with SAP Enable Now

To implement SAP Enable Now effectively, organizations should follow these steps:

1. Identify key training needs: Determine which SAP workflows and processes require training support. Conduct a needs assessment by gathering feedback from employees and analyzing common pain points in software usage.

2. Develop interactive content: Use SAP Enable Now's content creation tools to build engaging training materials. Ensure the content is role-specific and covers real-world scenarios to make learning more practical and effective.

3. Integrate with SAP applications: Embed training directly into the software for real-time guidance. This seamless integration allows users to access help instantly without disrupting their workflow.

4. Monitor adoption and optimize content: Use analytics to track performance and refine training materials. Regularly update content based on user behavior insights to ensure continued relevance and effectiveness.

Challenges in digital adoption (and how SAP Enable Now helps overcome them)

Despite investing in powerful enterprise software, businesses often face challenges when rolling out new applications. SAP Enable Now helps address these common obstacles:

1. Resistance to change

Employees may resist adopting new software because they fear a steep learning curve, a valid concern as the average desk worker now uses 11 software applications to do their jobs, up from just six in 2019. Traditional training methods, such as classroom sessions and manuals, can make learning overwhelming.

How SAP Enable Now helps: In-app guidance and interactive training allow employees to learn at their own pace, making the transition smoother.

2. Lack of continuous learning

One-time training sessions don't always lead to long-term knowledge retention. Employees need ongoing support to reinforce learning.

How SAP Enable Now helps: With its embedded knowledge repository, SAP Enable Now ensures that users can access help and training anytime they need it.

3. Low user engagement

When training content is static and not interactive, employees are less likely to engage with it.

How SAP Enable Now helps: The platform offers engaging content formats such as simulations, quizzes, and interactive tutorials, keeping users engaged.

4. High reliance on IT and support teams

Without self-service learning tools, employees frequently turn to IT for help, increasing support costs.

How SAP Enable Now helps: Contextual help and guided walkthroughs empower employees to troubleshoot issues on their own.

How to Measure the ROI of SAP Enable Now

To evaluate the success of SAP Enable Now, focus on quantifiable metrics that reflect both cost savings and productivity improvements. Tracking the right key performance indicators (KPIs) helps demonstrate how the platform enhances training efficiency, user adoption, and overall business performance.

Training Costs

What to Measure: Expenses before and after implementation
Expected Outcome: Reduced need for instructors and in-person workshops

By digitizing training materials and enabling self-paced learning, SAP Enable Now can significantly cut training costs. The reduction in instructor hours, printed materials, and travel expenses quickly translates into measurable ROI.

Software Adoption

What to Measure: Time to proficiency in SAP applications
Expected Outcome: Faster user competency and confidence

Interactive tutorials and in-application guidance help employees learn SAP faster, shortening the onboarding curve and reducing dependency on formal training sessions.

Support Requests

What to Measure: SAP-related support tickets over time
Expected Outcome: Decreased IT workload

As employees gain confidence using SAP tools, support requests decline. Enable Now’s contextual help and performance support features empower users to resolve issues independently, reducing the burden on IT and help desk teams.

Employee Efficiency

What to Measure: Time saved on key workflows
Expected Outcome: Streamlined processes with fewer errors

With real-time, step-by-step assistance, employees complete tasks more efficiently and accurately. Over time, this translates into higher productivity and fewer process errors across teams.

User Satisfaction

What to Measure: Employee feedback and survey scores
Expected Outcome: Higher confidence and engagement

Empowered users report greater satisfaction and engagement when they have access to relevant guidance exactly when they need it. Improved confidence leads to stronger adoption and retention of SAP systems.

By monitoring these KPIs, organizations can clearly quantify how SAP Enable Now drives ROI through lower training costs, faster adoption, reduced support needs, and higher user satisfaction.

Building your AI source of truth for digital adoption

While tools like SAP Enable Now address in-app guidance, true digital adoption requires a trusted layer of truth that works across all your applications. This is where an AI source of truth becomes essential. Guru helps you build a single company brain by connecting all your sources and permissions. Your teams can then interact with this trusted knowledge through a Knowledge Agent in the tools they already use, like Slack, Teams, or their browser. When an answer needs an update, experts can correct it once, and the right information propagates everywhere. This creates a continuously improving, trusted layer of truth for both your people and your AI. To see how you can deliver policy-enforced, permission-aware answers with full auditability, watch a demo of Guru.