Give your customer support team the power of knowledge management
Everything your customer support team needs to solve problems, up-sell, and create the amazing experiences that keep your customers coming back for more.
You’ll be in very good company with these Guru customers
The knowledge your customer support team needs on the front lines
Give your customer support reps what they need to answer questions quickly and accurately, helping them craft a better customer experience. Anywhere your customers can ask you a question, you can use Guru's knowledge management capabilities. Knowledge blessed by your experts and delivered to your reps within their workflow.
"What sold it for me was how embedded into an agent’s workflow Guru is. Guru is used on 70% of our support tickets because they can continue working their ticket and just pop up knowledge using the browser extension in the context of their job."
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Dana Tessier, Director of Knowledge Management
"The product that we support is fairly complicated, and though we have great documentation, there are huge amounts of one-off questions which have answers that are only stored in our brains. Guru has enabled us to do a "brain dump" into its easily searchable interface. It allows us to curate that content and make sure it is always up to date."
Morgan Imel, Product Operations Analyst
"If we couldn't locate the information there, we would Slack the whole team until someone eventually answered. Now we can locate answers to questions within the same browser window we are already working in, which saves a lot of time."
Ashley Kuhn, Staffing Coordinator
Customer support so good, it helps the company's bottom line
Knowledge management that lets your customer support team go above and beyond. With Guru, your reps have more time to upsell, expand, and build meaningful relationships with your customers.
"With Guru, we have decreased response time, bridged internal knowledge gaps, streamlined internal communications, and bolstered our external help center through the use of verification on mirrored knowledge in Guru."
Natalie Mercuri, Remote Supervisor & Learning & Development Manager
"Guru is THE tool for our Support team. It contains all of the information about our company that is required by our Support team to work quickly with our customers."
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Zack Kukosius, Merchant Success Manager
Scale customer support the smart way
Give everyone access to the most current knowledge in your organization and put your newest hires on equal footing with your MVPs. Scale customer support easily and efficiently. On-boarding customer support reps never felt so painless.
"As a relatively new employee, Guru has by far been my favorite resource for finding things out on my own without needing to ask a more tenured colleague."
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Zach Hauer, Design Systems Implementation Manager
"Guru eases the burden on tenured employees, managers, and trainers. New employees have to ask fewer questions."
Alison Port, Business Development Representative
"You can tell when someone’s been onboarded using Guru vs onboarded before we had Guru in place. There’s a very different mentality in terms of how they search. I think for the new hires who get started with Guru, they probably feel a lot more confident in terms of finding information."
Shalina Bhagat, Senior Content Strategist, Customer Success
Guru knows customer support teams
Get started fast with a customer support framework
Create amazing customer experiences and keep your reps happy. With Guru's customer support knowledge management, it's easy to organize your product FAQs, support processes, canned responses, tech stack tips and more.
Your customer support management Guru
See how these different teams put Guru to work to create a system that’s more powerful than the sum of its parts. A culture of knowledge, if you will. 😉
