Give your customer support team the power of knowledge management

"What sold it for me was how embedded into an agent’s workflow Guru is. Guru is used on 70% of our support tickets because they can continue working their ticket and just pop up knowledge using the browser extension in the context of their job."
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"The product that we support is fairly complicated, and though we have great documentation, there are huge amounts of one-off questions which have answers that are only stored in our brains. Guru has enabled us to do a "brain dump" into its easily searchable interface. It allows us to curate that content and make sure it is always up to date."

"If we couldn't locate the information there, we would Slack the whole team until someone eventually answered. Now we can locate answers to questions within the same browser window we are already working in, which saves a lot of time."

"With Guru, we have decreased response time, bridged internal knowledge gaps, streamlined internal communications, and bolstered our external help center through the use of verification on mirrored knowledge in Guru."

"Guru is THE tool for our Support team. It contains all of the information about our company that is required by our Support team to work quickly with our customers."
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"As a relatively new employee, Guru has by far been my favorite resource for finding things out on my own without needing to ask a more tenured colleague."
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"Guru eases the burden on tenured employees, managers, and trainers. New employees have to ask fewer questions."

"You can tell when someone’s been onboarded using Guru vs onboarded before we had Guru in place. There’s a very different mentality in terms of how they search. I think for the new hires who get started with Guru, they probably feel a lot more confident in terms of finding information."