Let's get that demo scheduled!

Confident, quick support.

Supporting a fast-growing product or service is challenging. Ensure your support team scales by enabling your agents to respond quicker and more confidently with up-to-date documentation and product information right in their workflow.

What information should I store in Guru?
Product FAQs
Product FAQs
Troubleshooting Guides
Troubleshooting Guides
Process & Procedure How Tos
Process & Procedure How Tos
API & Integration Details
API & Integration Details
External Product Roadmap
External Product Roadmap
Call Scripts
Call Scripts
One Click Access
One Click Access Allows Agents to Respond Instantly

Guru's browser extension is simply the fastest way to find trusted support knowledge to help troubleshoot any issues your customers will face. Your agents can instantly access Guru wherever they work to find information they need for any support situation.

Our Verification Engine Keeps Your Knowledge Base Up-to-Date

Guru will automatically remind you to verify your content at a time interval you specify. Now, as your company releases new features and updates, your support team will always be up to date and prepared to resolve any customer issues.

Guru becomes the single source of truth for your support team. Agents know exactly when an expert on your team last verified their content so they have total confidence during customer interactions. Now, you can avoid the constant shoulder taps and one-off messages that come with not trusting your knowledge base, allowing your agents to stay confident and consistent.

Surface Knowledge in Context

Guru connects to ticketing solutions like Zendesk or Salesforce ServiceCloud to contextually surface the right support content at the right time, directly in your support agents workflow. Guru learns from your team’s usage; the more your team uses it, the smarter it gets.

Scale Your Knowledge Efforts As You Grow

Our card manager allows you to easily maintain your knowledge base even as it grows. Simply filter based on card attributes to perform bulk actions that will keep your knowledge base organized and accessible for your team at scale.

Analytics to Measure Your Success

We capture actionable data around how your knowledge is being used across your support team to help inform your support operations strategy. Our weekly insights report will identify top performing content and uncover what knowledge is missing to ensure you create content that your support agents need most.

Malwarebytes
"Since deploying Guru, our first call resolution rate has improved by 34%."

– John Ho, Director of Customer Success, Malwarebytes

View the Case Study

You're in good company