Guru's browser extension is simply the fastest way to find trusted support knowledge to help troubleshoot any issues your customers will face. Your agents can instantly access Guru wherever they work to find information they need for any support situation.
Guru will automatically remind you to verify your content at a time interval you specify. Now, as your company releases new features and updates, your support team will always be up to date and prepared to resolve any customer issues.
Guru becomes the single source of truth for your support team. Agents know exactly when an expert on your team last verified their content so they have total confidence during customer interactions. Now, you can avoid the constant shoulder taps and one-off messages that come with not trusting your knowledge base, allowing your agents to stay confident and consistent.
Guru connects to ticketing solutions like Zendesk or Salesforce ServiceCloud to contextually surface the right support content at the right time, directly in your support agents workflow. Guru learns from your team’s usage; the more your team uses it, the smarter it gets.
Our card manager allows you to easily maintain your knowledge base even as it grows. Simply filter based on card attributes to perform bulk actions that will keep your knowledge base organized and accessible for your team at scale.
We capture actionable data around how your knowledge is being used across your support team to help inform your support operations strategy. Our weekly insights report will identify top performing content and uncover what knowledge is missing to ensure you create content that your support agents need most.
"Since deploying Guru, our first call resolution rate has improved by 34%."View the Case Study
– John Ho, Director of Customer Success, Malwarebytes
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