Guru for Support
Unified support knowledge you can trust
Guru is a knowledge management solution that brings support teams the right knowledge in the right places – all in real time. The best customer experiences are driven by humans, and with Guru, your agents can deliver delightful, white glove customer experiences at scale.
Guru changes the way we manage knowledge. Our team previously relied on "hive mind" knowledge. The product that we support is fairly complicated, and though we have great documentation, there are huge amounts of one-off questions which have answers that are only stored in our brains. Guru has enabled us to do a "brain dump" into its easily searchable interface. It allows us to curate that content and make sure it is always up to date.