Use this template to share integration troubleshooting steps with your support organization.
"To successfully enable our Support team, our Guru collection is heavily focused on product information. Support agents are often faced with glitching integrations. Having clear instructions for how to troubleshoot these scenarios that include information from the third-party platform has been game changing for our Support team to resolve these issues, fast."
Integrations can help maximize your customer’s success with your product, but what happens when customers run into trouble with their integration? Enable your support team to troubleshoot integrations using this template. Guide them through the step by step process to evaluate the problem and uncover the root cause. Link them to relevant help center articles or third party information. Inform your support agents what the correct process is if the issue cannot be resolved, all through Guru.