Customer Support Overview

‍

Use this template as a jumping-off point for everything customer support-related. Group related subjects by section so team members can easily find and get to larger topics like the latest policies, procedures, tips, and tricks.

You can even update the Card easily around the holidays to make sure everyone can see the most important things to keep in mind during times of high volume (and stress).

The right answers in the right voice, every time

Prevent off-brand and poor customer experiences by documenting anything and everything a support team requires, from voice and tone guidelines to the most up-to-date product FAQs.

See why Shopify's remote support team relies on Guru to create great customer experiences.

Here's how your team can benefit from this template collection:

Onboarding: Make both company and team onboarding a breeze with relevant info that's easy to return to.

Team processes: A single source of truth for everything from the right way to respond to questions in a given channel to team scheduling and bonding recommendations.

Health and wellness: Support roles can be high stress. Help your team take control of their physical and mental health with both homegrown and external resources.